When I go to itunes it says that I am signed in, but when I go to buy songs, it says I need to sign in again to go to billing info. I put my password in, but the same box pops up again and again, and it never changes to billing information or confirms that I signed in.
MacBook Pro, iOS 6.1.2
I have the same thing happen on my Mac. Worse is that I decided to log out of my account and now I can't log in at all since it constantly asks for my sign in information. But logging in to appleid.apple.com works just fine so I'm stumped. Tried clearing iTunes cache, disabling firewall, and reinstalling iTunes with no success. I'm logged in to the Mac App Store and iCloud but my iCloud says that my account is unavailable at this time. My Mac App Store account never asks for my password once I'm logged in (since I selected that option), so no real problems unless I attempt to purchase. Based on what the message from iCloud says, I suppose my account is under maintenance or something. But it has been several days now, so I'm a bit worried Apple has lost my account rather than it being under maintenance.
Has anyone managed to solve this problem?
I have had a similar issue this evening whilst trying to 'complete my albums'
Also I have had this issue whilst trying to sync my brand new iPhone, possibly related.
Ya, had the issue. Was fixed using the solution posted earlier:
I was having the same issue, with the same trouble shooting and more... What I did to finally get it to work was scroll to the bottom of the store. clicked on the US flag (I have a US iTunes account), and select the us itunes store again. worked immediatedly after. Hope this has the same result for you.
Download the latest version of itunes. it worked for me
Tried everything short of full system restore and then contacted Apple directly. This was their reply and worked straight off. Importantly remeber to go back in to Safari and switch the settings back else you will get stuck in a loop of iTunes asking for you to log in!
I am sorry to hear that you are unable to connect to iTunes Store using your MacBook Pro. I apologize for the inconvenience. I'd be happy to help you with this.
Since you can't connect to the iTunes Store on your Mac, here are three things to check:
* Make sure you're using the most current version of iTunes. To confirm this, take these steps:
1. Open iTunes.
2. From the iTunes pull-down menu, at the top left of the screen, select About iTunes.
3. If your version isn't 11 or above, download the latest version for free here:
iTunes - Download iTunes Now
http://www.apple.com/itunes/download
* If you use Safari, make sure you're running the latest version. To check, take these steps:
1. Open Safari.
2. From the Safari pull-down menu, at the top left of the screen, select About Safari.
3. You'll see the version number.
- If your Mac is running OS X Lion 10.7 or OS X Mountain Lion 10.8, your Safari version should be 6.1.
- If your Mac is running OS X Snow Leopard 10.6.8, your Safari version should be 5.1.10.
- If your Mac is running OS X Leopard 10.5.8, your Safari version should be 5.0.6.
To update Safari, go to the Apple pull-down menu and choose Software Update.
* If you have a firewall, your settings may be blocking iTunes from connecting to your computer. It's simple to check your firewall settings:
1. From the Apple menu, choose System Preferences.
2. Click Security & Privacy.
3. Click the Firewall tab.
4. Click the lock and enter your admin password.
5. Select Automatically allow signed software to receive incoming connections.
6. Restart your computer and see if you can connect to iTunes now.
In case the same issue still not fixed, please take the steps below:
Here is for the Mac:
- Quit iTunes
- Go to Safari and open Safari preferences (in the Safari/Preferences menu)
- Navigate to the privacy tab.
- Choose to "Always" block cookies (you can change that back once the issue is solved) *******I HAD TO CHANGE BACK AFTER******
- Click "Details" below "Remove All Website Data"
- Type apple.com in the search field
- Select apple.com and click the remove button
- Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)
- Quit Safari
- Launch iTunes
- Connect to your iTunes account
I hope these steps will help you resolved the issue
I've tried everything in this thread but to no avail. I've given up using iTunes on my computer for updating or buying anything as I'm stuck in this continual loop. I'm starting to really dislike Apple.
How did you reset your router to give you a new IP address?
iTunes won't sign in
