How do I fix false positive spam emails in iCloud?

I'm not going to take the time to look through the other messages on apple discussions. It seems clear from this thread that there is a problem with junk filtering with iCloud. I found this thread searching for the same issue as Red Sonia. I'm finding important messages repeatedly in the junk folder on iCloud, even after i have moved them out of junk, added them to my address book AND made them VIP. Multiple times at that! Clearly there is a problem with the system when you do what the instructions say and it continues to function incorrectly. And it looks like clearly Apple has no interest in fixing it. So much for "it just works."

Steven

I tried that. But the only optionproposed is "mark as junk".

So my mail which is acknowledged as NOT JUNK ends up in the junk folder. dafu— ???

if anyone could help that'd be nice please. what's the point of sending spam to junk folder if I have to dig my VIPs' emails out of there? it's like sorting out a spammed "normal" reception folder but backwards.

thanks for your help.

The legitimate emails sent from non Apple email domains, do not reach @icloud.com, @me.com, @apple.com, @mac.com recipients.

They are completely dropped by Apple, they do not go to “junk” etc, but simple deleted by Apple service without any notification to email senders or recipients

Investigation:
We went for investigation to find out how the famous Aplle/iCloud mail services and spam filtering works for others.

For that:
a) I have registered iCloud mail account for testing purposes - myemail@icloud.com
b) I have registered 2 email accounts for testing purposes at the largest free email provider in Russia – Yandex.ru
- abcd1@yandex.ru
- abcd2@yandex.ru
c) Testing messages are send using the same Windows OS PC (dedicated IP, not blacklisted), with Windows Live mail client, with the same message encoding, subject line and message body from those 2 Yandex.ru addresses - abcd1@yandex.ru & abcd2@yandex.ru to myemail@icloud.com

Here is the magic:
- Email sent from abcd1@yandex.ru to myemail@icloud.com is well delivered, but the same message sent from abcd2@yandex.ru to myemail@icloud.com - is not!
- Messages sent vice versa from myemail@icloud.com to abcd1@yandex.ru & abcd2@yandex.ru are both delivered
- Reply on the messages from myemail@icloud.com is again well delivered for abcd1@yandex.ru, but not delivered for abcd2@yandex.ru

This testing was repeated several times, keeping time intervals, 10min, 1 hour, 1 day etc – the result is the same.

Anybody in this world could explain what is the magic spam filtering/false-positive/false-negative happens at Apple/iCloud spam checking service?!

Conclusions, listed below have nothing to do with the email deliverability problem to Apple/iClous mail accounts:
- Senders domain names, emails and their reputations
- Senders mail server configurations (DKIM, SPF, Reverse DNS resolution, spam checking's etc)
- Senders message encoding, subject and message bodies

There is no clear resolution of this issue.
It is suggested to uncheck box “Trust junk mail headers in messages” in MAC OS users email client application

But this option is not available at web iCloud app and for non MAC OS users

There is no email contact, for all customers it is suggested to make a call 1 800 xxxxx

Not all customer worldwide could make call to Apple...
I would make a call if I am sure that this is a particular case, for the particular domain email delivery

But is is not, it is general problem

Sending message to support@icloud.com, abuse@icloud.com etc wouldn’t help, they do not respond

We're having the same problems. Automatically generated mails from our shop system doesn't reach some iCloud.com/me.com/mac.com customers. Verified it with one of my own mac.com addresses.

Did you find a solution?

Never had that with any other email provider...

I also have this problem. I wish Apple would put a junk mail filter into its iOS mail software. Then it wouldn't need to filter the messages at the server. I have people who are in my contacts who suddenly just having all messages sent to Junk Mail. Nothing I do can stop this behavior. It might be time to find another email provider.

Was this issue ever resolved?

It happens to me too. A few weeks ago Apple seemed to have it fixed. I go into junk mail folder and there are only 3 emails for male enhancement pills and medication from Canada. For once only true junk mail was filed to the junk mail folder. Then they changed it back to where a significant share of my regular email ends up in the junk folder too every day. For some reason, now I don't see the medication-from-Canada-emails any more in the junk folder.

I'm at the point that I will give up on Apple, Google Mail is so much more consistent.

Yes I tried that, moving the mails manually back from iCloud Junk folder into the Inbox folder.

That works for some emails, for some others it doesn't work. There is no clear pattern.

I was with Apple Tech Support on the phone twice in the meantime: They changed the settings on my Mac Mail preferences that way that all incoming email is moved into Inbox. The exact reading is: "Mark as junk mail, but leave it in my inbox". With that option selected the email is still delivered into the Junk folder.

The second Apple Tech Senior Expert then had me change the option to "Perform custom actions" and in the "Advanced..." Window we selected that "any" "every message" is delivered into "Inbox".

That didn't change anything, in fact even some very close VIP contacts are now going to Junk too.

Since the Apple support is silent.

And you moved them by clicking the "Not spam" button each time?

I would definitely disable *all* rules and spam filtering during testing.

You don't have any Mail plugins that could be moving Mail messages, do you?

We are users, volunteers, we have no IT staff.

Go to Mail>Preferences>Junk Mail and turn it off.

Remove or disable all rules, uncheck this box,

Try again.

If you have this checked

Uncheck it.

I'm only using iCloud as the e-mail address where I receive notifications from MX Logic. The email addresses being protected by MX Logic are not iCloud ones.

So you are saying that you have contacted iCloud support? And that they, what? Didn't help you?

GB