Red Sonia

Q: How do I fix false positive spam emails in iCloud?

I don't use my iCloud account for any emails but work, so no one else has my email address. Huge numbers of emails - which are time-sensitive - get directed to my junk folder every day, dispite the fact that I've made my boss's email address VIP. I'm constantly going into my junk folder and re-filing emails in my inbox, but this makes no difference. Is there a way to tell iCloud to quit it with their BS and let me tell them what's spam and what's not?

 

Thanks,

 

~S

iCloud / iMail, OS X Mountain Lion (10.8.2)

Posted on Mar 17, 2013 9:46 AM

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Q: How do I fix false positive spam emails in iCloud?

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 17, 2013 9:55 AM in response to Red Sonia
    Level 9 (77,913 points)
    iTunes
    Mar 17, 2013 9:55 AM in response to Red Sonia

    I quote:

     

    Indicate that an email message isn’t junk

    1. Click the Junk folder in the sidebar.
    2. Select a message, then click the Not Junk button in the top right of the message window.

    The message is moved to your Inbox. Subsequent email messages from the same sender are no longer automatically marked as junk.

  • by Red Sonia,

    Red Sonia Red Sonia Apr 2, 2013 7:53 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Apr 2, 2013 7:53 PM in response to Roger Wilmut1

    I've done this. It doesn't help.

    Is this an issue that Apple has an interest in solving, or is your IT staff happy to have a worse email system than Hotmail?

  • by Csound1,

    Csound1 Csound1 Apr 3, 2013 8:08 AM in response to Red Sonia
    Level 9 (50,245 points)
    Desktops
    Apr 3, 2013 8:08 AM in response to Red Sonia

    We are users, volunteers, we have no IT staff.

     

    Go to Mail>Preferences>Junk Mail and turn it off.

    Screen Shot 2013-04-03 at 10.07.55 AM.png

  • by Red Sonia,

    Red Sonia Red Sonia Apr 3, 2013 9:00 PM in response to Csound1
    Level 1 (0 points)
    Apr 3, 2013 9:00 PM in response to Csound1

    That's incredible. So what you're saying is that iCloud mail is like open source, but closed and worse? Astoudning.

  • by gail from maine,

    gail from maine gail from maine Apr 3, 2013 9:07 PM in response to Red Sonia
    Level 7 (25,674 points)
    iCloud
    Apr 3, 2013 9:07 PM in response to Red Sonia

    Red Sonia wrote:

     

    That's incredible. So what you're saying is that iCloud mail is like open source, but closed and worse? Astoudning.

     

    Not sure what you even mean by this, but did you look at the preferences screen that Csound1 provided? Did you notice that you can uncheck Junk Mail filtering, or you also can leave the filtering in, but check "Mark as Junk but leave in my Inbox". Also, you can create a Rule if for some unknown reason your boss's emails are still going to the Junk folder even when you have checked the "Not Junk" option on one of them.

     

    GB

  • by Gino Cerullo,

    Gino Cerullo Gino Cerullo Apr 4, 2013 5:40 AM in response to Red Sonia
    Level 4 (1,456 points)
    Apr 4, 2013 5:40 AM in response to Red Sonia

    I'm sorry, the only thing astounding here is your attitude and your unwillingness to accept assistance. If you come in here with a ****** attitude don't expect much help. Everyone here is just like you, a Mac user. We come here either seeking assistance or volunteering our time and knowledge giving assistance to others.

     

    Anyway, iCloud DOES NOT FILTER YOUR EMAIL. What you are experiencing has nothing to do with iCloud. Any comparisons to Hotmail are are idiotic.

     

    The filtering happens in Mail app on your computer. CSound1 above posted a screenshot of the Junk Mail settings of the Preferences panel for the Mail app to show you what it looks like. The settings are self-explanatory but it appears you don't understand them so I'll try to help.

     

    Use the Junk Mail preferences pane to set options for how the Mail app will handle what it thinks is junk mail. Here is an explanation of the the settings found in that preferences pane. If you still have any questions be specific and stow the attitude!

    OptionDescription

    Enable junk mail filtering

    Turn the junk mail filter on or off.

    Mark as junk mail, but leave it in my Inbox

    Highlight junk mail with color and leave it in your Inbox. These messages contain a banner that lets you confirm whether the message is junk. This setting is useful if you want to monitor what Mail considers to be junk mail.

    Move it to the Junk mailbox

    Move any message that Mail identifies as junk to the Junk mailbox immediately upon receipt. This setting is useful when you are confident that Mail is correctly identifying messages as junk and you don't want junk messages mixed in with legitimate messages.

    Perform custom actions

    Refine the junk mail filter by adding conditions to help identify junk mail, and actions such as deleting or redirecting junk mail messages.

    The following types of messages are exempt from junk mail filtering

    Specify messages you want to exclude from the junk mail filter. Typically, you know senders who are in your address book, that you’ve already corresponded with, or who use your full name, so it’s unlikely their messages are junk mail.

    Trust junk mail headers in messages

    Indicate you want to use any junk mail detection already present in messages you receive. Mail uses the existing junk mail detection to more accurately identify junk messages.

    Filter junk mail before applying my rules

    Specify that the junk mail filter should run before any rules that you created using the Rules pane in preferences. This option ensures that all messages, even those that your rules might move, are evaluated by the junk filter.

    Reset

    Restore the default criteria for identifying junk mail. Use this option only if Mail no longer flags and excludes junk messages as you expect, or if you’re not directly receiving legitimate messages. Resetting the junk mail filter removes everything that Mail has learned about what you consider to be junk mail.

    Advanced

    Display a pane for setting conditions and actions for identifying junk mail. This option is available only when you choose to perform custom actions.

  • by Csound1,

    Csound1 Csound1 Apr 4, 2013 6:31 AM in response to Red Sonia
    Level 9 (50,245 points)
    Desktops
    Apr 4, 2013 6:31 AM in response to Red Sonia

    Red Sonia wrote:

     

    That's incredible. So what you're saying is that iCloud mail is like open source, but closed and worse? Astoudning.

    I apologise, I did not realize that your comprehension difficulties were so advanced. Ask an adult to help you.

  • by plawler,

    plawler plawler Apr 25, 2013 1:11 AM in response to Gino Cerullo
    Level 1 (0 points)
    Apr 25, 2013 1:11 AM in response to Gino Cerullo

    Yeah, actually, that's not true iCloud DOES filter your mail before it ever gets to the Mail App. I have exactly the same problem as the OP. I have Junk Mail filtering turned OFF, and it is still flagged as Junk. If my iMac is not running it is still flagged as Junk.

     

    I have folowed Roger's instructions and gone into iCloud at least a dozen times and indicated the particular mail was NOT junk, but it is still flagged as junk every time.

     

    So maybe Red Sonia is not so idiotic after all.

  • by Gino Cerullo,

    Gino Cerullo Gino Cerullo Apr 25, 2013 5:22 AM in response to plawler
    Level 4 (1,456 points)
    Apr 25, 2013 5:22 AM in response to plawler

    If that is the case than read through these support articles to see if they help. You will need to log-in to iCloud from your browser and manage your email from there. Just follow the instructions found in one of the articles below on how to mark email as spam or not-spam to see if it solves your problem.

     

    iCloud: Identifying and filtering spam

     

    iCloud: Manage junk mail

     

    iCloud: Why was I spammed?

  • by plawler,

    plawler plawler Apr 25, 2013 10:25 AM in response to Gino Cerullo
    Level 1 (0 points)
    Apr 25, 2013 10:25 AM in response to Gino Cerullo

    As I said, I have followed Apple's instructions a dozen times. They do NOT work (hence the reason I'm here). I even tried marking the sender as a VIP. It makes no difference to iCloud which still sends the messages to the Junk folder every single time. Browsing through this and other forums, this is clearly an issue that many people are experiencing, and Apple has no interest in addressing. As much as I love them, I swear. Sometimes I think they need to go to a 12 step program and realize that the first step is admitting you have a problem!

  • by Csound1,

    Csound1 Csound1 Apr 25, 2013 10:29 AM in response to plawler
    Level 9 (50,245 points)
    Desktops
    Apr 25, 2013 10:29 AM in response to plawler

    Remove or disable all rules, uncheck this box,

    Screen Shot 2013-04-25 at 12.28.25 PM.png

    Try again.

  • by Gino Cerullo,

    Gino Cerullo Gino Cerullo Apr 25, 2013 11:32 AM in response to plawler
    Level 4 (1,456 points)
    Apr 25, 2013 11:32 AM in response to plawler

    Have you done this?

     

    Troubleshooting false-positives

    Due to the complexity of accurately detecting and filtering out spam, on rare occasions a legitimate email from a friendly source may be blocked from reaching your Inbox. This is called a false-positive. If you feel that a legitimate email message was inadvertently filtered, you may want to ask your friend to send a follow up email to verify the issue exists before contacting support. If you notice that multiple email messages are being delayed, bounced, or not delivered, please contact iCloud Support directly

  • by plawler,

    plawler plawler Apr 25, 2013 12:21 PM in response to Csound1
    Level 1 (0 points)
    Apr 25, 2013 12:21 PM in response to Csound1

    There is no such box in iCloud's preferences. I did uncheck the one in Mail, but again...the e-mail is being sent to the Junk folder in iCloud before it ever gets to my Mac.

     

    I am not having the problem of non-delivery or bouncing. In fact, e-mail from the same e-mail address consistently comes through. Here is the issue in detail:

     

    We subscribe to a filtering service for corporate e-mail (MX Logic). When disaster recovery kicks in, it sends me an e-mail from <noreply@bounce.mxlogic.com> to let me know that disaster recovery has been activated. When the problem is resolved it sends me another e-mail, also from <noreply@bounce.mxlogic.com> to let me know that the connection has been reestablished. The first e-mail comes through fine. The second one is sent to the iCloud (NOT the Apple Mail) Junk folder. This happens every time.

  • by Csound1,

    Csound1 Csound1 Apr 25, 2013 12:28 PM in response to plawler
    Level 9 (50,245 points)
    Desktops
    Apr 25, 2013 12:28 PM in response to plawler

    plawler wrote:

     

    There is no such box in iCloud's preferences. I did uncheck the one in Mail, but again...the e-mail is being sent to the Junk folder in iCloud before it ever gets to my Mac.

     

    I am not having the problem of non-delivery or bouncing. In fact, e-mail from the same e-mail address consistently comes through. Here is the issue in detail:

     

    We subscribe to a filtering service for corporate e-mail (MX Logic). When disaster recovery kicks in, it sends me an e-mail from <noreply@bounce.mxlogic.com> to let me know that disaster recovery has been activated. When the problem is resolved it sends me another e-mail, also from <noreply@bounce.mxlogic.com> to let me know that the connection has been reestablished. The first e-mail comes through fine. The second one is sent to the iCloud (NOT the Apple Mail) Junk folder. This happens every time.

    I did not say there was one on the website, I was referring to Mail.

     

    That behaviour is rather weird though, how is the mail routed to iCloud, I assume the MX Logic service intercepts the mail prior to onward transmission to the clients?

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