How do I fix false positive spam emails in iCloud?

I don't use my iCloud account for any emails but work, so no one else has my email address. Huge numbers of emails - which are time-sensitive - get directed to my junk folder every day, dispite the fact that I've made my boss's email address VIP. I'm constantly going into my junk folder and re-filing emails in my inbox, but this makes no difference. Is there a way to tell iCloud to quit it with their BS and let me tell them what's spam and what's not?

Thanks,

iCloud / iMail-OTHER, OS X Mountain Lion (10.8.2)

Posted on Mar 17, 2013 9:46 AM

36 replies

Red Sonia Author

Level 1

5 points

Apr 30, 2013 3:58 AM in response to gail from maine

WTH?? I thought this WAS Apple/iCloud support! I Googled it and it took me here. What a waste of time.

sjmvideo

Level 1

13 points

May 2, 2013 10:36 AM in response to Csound1

I will check out option in Mail, and like most of the other complaints, this is happening server side in iCloud mail.

ahwman

Level 1

45 points

Jul 25, 2013 7:54 AM in response to sjmvideo

I'm having the exact same issues as you. It's extremely frustrating to say the least. Shame on Apple for not fixing this by now.

pclawler

Level 1

0 points

Dec 10, 2013 9:24 PM in response to Kaira195

Find the option that says:

Trust Junk Mail Headers in Messages

Uncheck it.

odysseus

Level 3

948 points

Sep 9, 2016 7:44 AM in response to plawler

What you have to do is to log in to icloud.com and mark the messages in your Junk folder as not Junk. Then icloud.com will hopefully learn this for the future.

odysseus

Level 3

948 points

Sep 9, 2016 10:11 AM in response to Matthew L. Smith

How about gmail? They have really good spam filtering.

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How do I fix false positive spam emails in iCloud?