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Safari problem? Virus, trojan, spyware, adware?

Anytime I try and use safari it eventually closes and opens up the AppStore to the app, candy crush saga. I have tried restoring my phone two times second time starting as a new phone and the problem still persists. Before the AppStore automatically open the URL box in safari changes two or three times in a split second before changing to an aptrack.king URL and the opens up candy crush in the App Store.

iPhone 5, iOS 6.1.2, iPhone has virus

Posted on Mar 17, 2013 11:03 AM

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80 replies

Apr 11, 2013 12:01 PM in response to switchblade7503

what is the default search engine for safari ? i think you get redirected to the app in app store somehow verify the default search engine.again and try with a different isp,do not clik the ads links while you browse the internet on safari.here is another thing that might help go to settings then general then tap on about then advertising then limit ad tracking and turn it off.hope this will help

Apr 11, 2013 3:43 PM in response to thomas_r.

I really wish it was just a result from clicking on banners and popup ads from non trusted websites. The problem we are having is after a page loads it then automatically will redirect to another web page that then opens up the app in the App Store. It can be different websites, but still open the same app in the App Store, candy crush saga. Example: I open my email through the phone and open an email say from my local news station, west palm tv. I see an article I want to read so I click the link to open the article in safari. Safari opens to the article at wptv.com and before I have a chance to start reading the article the URL bar starts loading several different addresses and then on its own it opens the AppStore to candy crush saga. Websites that I have used for years and never had a problem before now all open up to candy crush saga. Like ign.com, wptv.com, cnet.com, etc. I try it on other iPhones with no problem. Simply load a web page and it reloads to an adtrack.king.com/modules/adTracking address, there's more to it, but when I click on the URL bar the address disappears so I'm not able to see the full address plus it loads like three or four other address within a second before the adtrack.king.com address loads. There have never been any banners or ads that popup for me even to click on. I don't know how else to explain it. There are NO ads! And no my phone is not jail broken. Say you always use Facebook everyday, but the other day after downloading an app from the AppStore you encounter a problem that when ever you go to the Facebook web page it now redirects you to a different web page that opens up the AppStore to candy crush saga. You think there's something wrong with Facebook so you stop using it, but you soon discover that other websites that you visit regularly redirect you to that same web page that opens up the AppStore to candy annoying saga. That's what's happening to a lot of us. The only way I have discovered how to stop it is turn off java script under settings in safari.

Apr 11, 2013 3:55 PM in response to acme6

Thank you for the suggestions. I always make sure I never click on any ad links when I browse the Internet. My default search engine is google and I have tried the limit ad tracking. That was my last attempt before restoring my iPhone and then restoring it as a new iPhone. I just wish I knew what was causing this! The only suggestion I have not tried is jail breaking my phone and downloading iFile and searching for the issue and fixing it. I haven't researched iFile yet and don't know what the app does. I just wish someone at apple would acknowledge this as a problem instead of telling me that I've clicked on an ad that is opening up the App Store to candy crush saga. This has become so frustrating and to have other people tell me they're having the same problem and want to know how to fix it. I hate having a problem that I can't figure out, but thank you acme6 for believing me and the rest of us and not simply just telling us avoid ad filled websites or just stop clicking on ads, banners, and pop ups when neither of those have anything to do with it.

Apr 23, 2013 3:04 PM in response to switchblade7503

Everyone:


"Let's invent a better mousetrap instead of becoming the mouse : no more facebook"


The Solution with the Adtrack king.com candy crush saga redirection to the apple/itunes store and attempting to get you to install/buy this game app - is due to facebook. Do not do a restore of your iphone, that will not solve the issue.


To solve the issue, remove all your game apps and all your social networking apps - including facebook, twitter, etc. from your iphone using itunes app removal button.


The redirection popup issue has nothing directly to do with any site or even with javascript - nothing you do on your iphone directly will fix the problem - i.e. turinng advertising off, resetting advertising identifier, turning off safari in your icloud settings, clearing all web data, all history, all cookies and data from safari, none of this will work. Even a restore using itunes of your iphone will not work.


The issue has nothing to do with your phone - as long as this redirection is within the RSS or any part of a indirect connection coming in from a site you always visit such as a news site, then even though the site itself is okay, it may have rss or other links coming in from all over the world - which are not part of its servers. And one of these indirect links - such as an advertisement fed by facebook for the king.com candy crush saga game is being fed into it and constantly redirects you to apple store to install this game.


Bottom line short - as long as you have the host on your iphone such as facebook, that is feeding into the link that is appearing in your site you always visit such as cnn.com or whatever else it may be, then you will constantly be intercepted by this trojan link and redirected to the apple store to install/buy this idiotic game that I for one had never ever heard of and never ever will have anything to do with.


So - again: uninstall facebook and all social networking and games, especially any games sold by "games for friends". As these apps somehow contain reference to this inderect link that redirects you to the app store to install/buy the candy crush saga game when you visit one of your sites that you have always vistied.


Hope this helps the frustrations of someone else out there in apple world.

Cheers.


ps If possible, Try and stay away from facebook , on all your electronic devices, it is becoming more and more a hotbed for injections, redirections, adtracks, worms, viruses, etc.

clbchase4

Apr 25, 2013 11:26 PM in response to clbchase4

I am an anti-Facebook type person and don't ever mess with that social networking stuff. And for social networking games I don't think I have any. Except for the constant annoying Game Center app that comes with the iPhone and there's no way to delete it. Do you have any other possible solutions for killing the hijacking of my phone from candy crush (king.com)? I have read that all over the Internet, people going to candy crush over Facebook and having the hijacking problem after. Should I download Facebook and uninstall it? I've also discovered people that have jailbroke their phone to try and find a solution and when they go to cydia king.com sometimes hijacks at random and poof, the candy crush app opens up in the App Store lol. I know you said it has nothing to do with java script, but turning it off under settings seems to be the only thing that works. And you said restoring your phone will have no effect, but would removing social network apps have the same affect as restoring the phone as a new iPhone. After restoring my phone I didn't have any of my old apps and still encountered the king.com problem. Can you give me any other solutions?

Apr 25, 2013 11:56 PM in response to switchblade7503

This is getting soo **** annoying and frustrating!!!!!!!!!!!!!!!!!!!! I know I'm missing something or am just not seeing the answer!! UGH!!!! Every week I search all over the Internet and I see more and more people having this same problem with no solution. Then the answers I do see are all the same!! People blaming Facebook, telling people they never should have gone to the app over Facebook when they never did. Then there's the people telling us, "not to click on ads or pop ups cuz they will redirect you to apps in the App Store." Well no $#%+!! That's why we never even clicked on any ads in the first place and its not even a pop up ad in the first place. Then I like when we're told, "well stop going to non trusted websites." LoL it's websites that we've been using for years!! Weither it's a local news station or a game forum it doesn't matter. Please no one take offense to this post I am just getting frustrated. Then there's the people that say its because you jailbroke your phone. My phone isn't jailbroken!!! I was hoping to jailbreak my phone, download iFile, somehow locate the problem myself, then tell everyone the FOR SURE solution, but I just recently found a forum of people that tried that and no luck. In fact jailbreaking the iPhone made it worse from what I read. I was given a suggestion of downloading an adblocker program thru cydia, but other people are experiencing cydia being hijacked and opening up candy crush saga and adblocker only works for safari. I don't get it!! I don't use Facebook, twitter, etc, etc. I don't know what else to do!! Can anyone help us!??????

Apr 26, 2013 12:11 AM in response to switchblade7503

This is happening because of bad ads on the affected sites. These ads are designed to randomly redirect mobile device users to other sites. It has nothing to do with your iPad. The random nature of the re-directs is intended to confuse the user and keep this garbage below the radar.


Turning OFF Javascript (not Java - the iPhone doesn't even run Java) bypasses the problem because the mechanism implementing the redirects uses Javascript. This is not really a solution, however, because turning Off Javascript affects all sites and will certainly cause problems.


Complain to the affected sites to get these ads removed.

Apr 26, 2013 1:03 AM in response to JimHdk

I am computer illiterate and don't understand how this whole website thing is corrupting my phone, but I just have a few questions. Why is it only my iphone it affects? The same page doesn't affect my wife's, mother's, step-father's, aunt, or cousin's iPhone or my iPad? I actually tried to get it to do the same thing on their phones. Even turned off ad blocker and still was able to go thru article after article and picture after picture with no problem. When I did it with my iphone it switched to the App Store a split second after the First page loaded. And these are websites I never had a problem with before. And yes I have cleared my cookies, history, caches, data, network settings, the limit ad-tracking feature, etc etc. I don't understand why a website like say CNN.com directs me to candy crush saga, but not other iPhones? I swear I dont click on any ads. I just open a page and bam I'm redirected. Can you please explain further and tell me what to do? I want the same results other people have when they visit the same websites with no problems. I wish I knew more about computers and iPhones and other technologies.

Apr 26, 2013 1:12 AM in response to JimHdk

I know you said it's of random nature, but I just don't understand. It affects my phone EVERY single time, but like I said before that I tried it on other devices. I swear I must have spent nearly 30 min or more of refreshing the page, closing and reopening, emailing the link to their phones, trying to go thru different pages of the same website, but nothing ever happened. I tried as hard as I could to make it happen on someone else's iPhone, but gave up cuz it never happened. And like I said in a past post, I never had a problem til after downloading two apps from the App Store. In fact I was playing a game on my phone and all of a sudden it closed and the App Store opened to candy crush saga.

Apr 26, 2013 3:35 PM in response to switchblade7503

Once again: Once you all understand the problem, solving it is easy:


The problem is: embedded in rss links coming in from other sites. These rss links , think of them like this: if you were watching national news on your tv and all of a sudden you got a interruption in your national news broadcast on tv from a local tv station telling you that something in ur local region is happening right now and we're taking u to it and all of a sudden u are now watching ur local event on tv, however, as long as u change to another channel u can watch something else. But if u return to ur national news channel u will constantly see this local broadcast instead of ur national news show.

this is exactly what is happening with this candy game issue: u go to a site u always have been going to, and use to go to without issue and when u clicked on a article to read no problem. Now when u do so u get redirected to app store to buy this idiotic candy game. The reason being is that when u clicke on the link to read that article it has some rss (feed/link from some indepenent site, nothing to do with the site u r on itself) feed or link embedded in it - coming from anywhere in the world other than from the site u are on itself. That is why it has nothing to do with data on your phone - removing it, restoring it, etc. As soon as u go back to this site, this embedded link will find its way back to redirect u as soon as u click on a article to view.


This is also why its happening on all smartphones, not just on iphones. And why no vender is responsible or can do anything about it - i.e not at&t, not verizon, not sprint. Also, this is why the site u actually go to before u get redirected can't do anything about it.


Now that u understand the problem we can solve it easily: how ? okay, think about it - anytime u install social networking such as facebook, twitter, or games (from "games for friends"), there is a chance that it will embed a link - and it will not be removed by a restore or by removing all your data, somehow it remains within the context the app itslef (think of the app as the national news station in my example above).


So- now u know what to do without me having to tell u, but I will anyways: all u have to do is hook up ur iphone to itunes and thru itunes, click on ur iphone, click on the app tab for ur iphone, and click remove for any of the social networking apps u currently have on ur iphone such as facebook, twitter, etc. : REMOVE THEM ALL.

Next, remove all games, every single one: REMOVE ALL GAMES.


Remember, doing this from ur iphone alone is not enough, you MUST connect ur iphone to itunes, select ur iphone and REMOVE these apps from ur iphone app tab.


This will clear out all of the apps embedded links stuck somewhere in ur iphone. (Like my above example, u have gotten rid of the local news that interrupted ur national news show)


1. Then on ur iphone click on settings, general, safari, remove history, remove all cookies and data

2. Then scroll all way down, click on advanced, click on website data, click on remove all website data

3. Then under settings, general, about, scroll all way down, click on advertising and click limit ad tracking to ON,

and click reset advertising identifier (this is telling the iphone to not allow adtrack adds such as king.com and to give u a new id that is not identifiable by these adtrack ads - so its harder for them to attack ur phone.)

4. Now go to safari, go to bookmarks, make sure all history is cleared.

5. Now go to settings, icloud, click safar to OFF if set to ON


That should do it, u are now clear of this idiotic adtrack redirection issue.


Cheers.

Charlie.


ps turning off javascript is too draconian, yes it will work, but its preventing u from using safari the way u should be using it and most of its functionality at sites will not be avalailable. U might as well not surf at all. It's not the real answer, it is just a stop gap for u to stop ur frustration of constantly being redirected to this game.

Apr 26, 2013 3:53 PM in response to clbchase4

Also - Remember, restoring ur iphone seems will appear to remove all data/apps. But somehow fails to remove all app data/infor such as embedded links that are redirecting ur iphone to this candy game to install at app store.


So please follow my exact instructions above and don't mess with restoring ur iphone. Just REMOVE all social networking apps and games , one at a time, from within itunes , under ur iphone app tab.

Safari problem? Virus, trojan, spyware, adware?

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