You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 11 doesn't only show purchased songs. Help!!!

Hello everyone!


I opened up iTunes today and it only shows purchased songs and movies that I have in the cloud. It doesn't show songs or movies that I have imported, such as from CD's. Also, all of my playlists are gone! I had tons of songs and movies that have now disappeared!


What's funny though is that iTunes was fine yesterday and all of my songs and movies where there. Also, everything is the same in the iTunes media folder and under prefrences, iTunes is still pointed to that folder.


I have iTunes 11.0.2 and Windows 7 Professional 64 bit.


Help!


Edit: I also noticed that the available songs and movies have a cloud in the corner and whenever I go to play it, it appears has if it's downloading from the cloud.


Message was edited by: bigal326

iTunes-OTHER, Windows 7

Posted on Mar 18, 2013 8:24 PM

Reply
28 replies

Mar 24, 2013 1:26 PM in response to bigal326

Many thanks for this.....****** off Apple online 'support' is unable to provide us all with acknowledgement of issue, and their 'official' fix!

iTunes has always seemed to have a mind of its own over the many years I have used it....frustration is a common challenge with it making mostly unwanted changes at will, or on updating of versions

Mar 24, 2013 5:05 PM in response to bigal326

Here is my take on the thing...


Empty/corrupt library after upgrade/crash

Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.


In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.


User uploaded file


Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.


See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.


When you get it all working make a backup!


Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.


I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.


tt2

Apr 1, 2013 8:56 PM in response to fgagliardi

Try this. It is what solved it for me. I wish there was a way I could get it at the top of the forum.


A detailed tutorial:


  1. Go to the iTunes folder (For me, it's Libraries/Music/iTunes
  2. Delete the file "iTunes Library.itl" (You could also just put it in a backup folder in case this doesn't work for you)
  3. Rename "iT 1.tmp" to "iTunes Library.itl". Even though you change the extension, it still works.
  4. Open up iTunes and you should be back to normal! To be sure, do a search for the last thing you imported.

Apr 2, 2013 7:22 AM in response to jlyn1980

I did end up doing the reinstall but I also ran into issues with that. Upon reinstall and re-importing my entire music library some of the files came over to iTunes with blank artist and album titles and I had to manually key in each one. I also had to re-delete all duplicates, which ended up being extremely time consuming. All my playlists are still missing too because I had not backed up in quite a while, which is my own fault. I've found the new iTunes is riddled with issues though, many of which I am still dealing with.

Apr 7, 2014 5:45 PM in response to bigal326

This just saved me! I was about to cry!


A detailed tutorial:


  1. Go to the iTunes folder (For me, it's Libraries/Music/iTunes
  2. Delete the file "iTunes Library.itl" (You could also just put it in a backup folder in case this doesn't work for you)
  3. Rename "iT 1.tmp" to "iTunes Library.itl". Even though you change the extension, it still works.
  4. Open up iTunes and you should be back to normal! To be sure, do a search for the last thing you imported.


Thanks to field studies for finding the solution!!!


Thanks the people who posted this!

iTunes 11 doesn't only show purchased songs. Help!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.