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contacts from iPhone are not syncing to iCloud

I have iCloud active on my iPhone and have the Contacts set to sync with iCloud, however the new contacts I enter on my iPhone do not appear in iCloud or on my other devices which sync to iCloud. But, if I enter a new contact on my iMac or laptop it does appear on my iPhone. I tried resetting my iPhone, but this did not solve the problem. Any help would be much appreciated!

Posted on Mar 19, 2013 6:33 PM

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21 replies

May 7, 2014 5:18 PM in response to rriggs

Go to Settings>Mail,Contacts,Calendars...tap your Gmail account and turn contacts syncing off with Gmail (if it's on). This will remove any Gmail contacts from yiour phone, if there are any (they will still be in your Gmail account). Then do the same thing with your work account.


After doing this, check your contacts. Are they all still there?

May 7, 2014 5:26 PM in response to rriggs

Ok. Download the app My Contacts Backup. (If you have more than 500 contacts to transfer you will need the “Pro” version.) Use the app to back up the contacts on your phone as a vCard attachment to an email that you send to yourself. Confirm that you have received the email. Then go to Settings>iCloud, turn Contacts off, choose Delete from My iPhone when prompted, after 30 seconds or so turn Contacts back on and choose Merge if prompted. Check the contacts on your phone. If they are still on your phone, go to icloud.com to see if they are there too. If they are, add a new test contact and see if it appears on icloud.com now. If it does, your phone should now be properly syncing contacts with iCloud.


If the contacts are not on your phone, go to Settings>Mail,Contacts,Calendars>Default Account (in the Contacts section) and confirm that it's set to iCloud. Then open the My Contacts Backup email and tap the attachment to import the contacts back to your phone. Confirm that they now appear on your phone, then check icloud.com to confirm that they appear there too. If so, add a new test contact and see if it appears on icloud.com now. If it does, your phone should now be properly syncing contacts with iCloud.

contacts from iPhone are not syncing to iCloud

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