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iPad can't connect to App Store.

iPad won't connect to the App Store at all. It's not my wifi because iPad mini works just fine. I have tried changing the date, hard reset, logging out then logging back in, and still nothing! Any ideas?

iPad, iOS 6.1.3

Posted on Mar 20, 2013 1:58 PM

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Question marked as Best reply

Posted on Jul 17, 2017 1:58 AM

So First off I had this problem happen to me a few times. The best way I have found to fix it is.


Settings> iTues & App Store> Username> Sign out... Hard Reset your Device and wait to a count of 5 before turning it back on.


Then once you have restarted your iPad. Go to Settings> iTues & AppStore and Sign in. This should fix it. If not Please Refer to the team at apple.


This took me some time to figure out but it works every time I have had this issue.

57 replies

Nov 27, 2014 10:42 PM in response to bfewell

I just fixed this issue for a work colleague.


I went to Settings > App Store and then signed their apple ID out. I then tried the app store again and we could now see the app store as normal.


I restarted the device holding down the power and home button for 10 seconds, after restarting I went back to Settings > App Store, signed his apple ID back in and he could see the app store as normal.

Dec 13, 2014 9:50 AM in response to bfewell

I tried soft resets, re-configuring the time, and erasing the iPad entirely - but nothing worked.


My solution was to reset the country which the app store was configured to. I switched mine back to the USA store. Afterwards, log out of the app store on your iPad via Settings and then log in again. I got a system message saying that my apple ID only works for the USA store and it transferred me to the app store immediately. Worked right away.

Jan 8, 2015 1:04 AM in response to onizukax

I was looking for answers to this problem and found this forum.I have tried all of the "fixes" mentioned above and I still cannot connect!Is changing the date really an answer to the problem?

Given that the OP was written in March 2013 and this is still an on going problem I am yet again very disappointed with Apple.Surely they are aware of the problem?

Has anyone ever had an actual human response to a question about this?

I assume Apple are losing money due to potential customers not being able to access their App Store? does this not bother anyone at Apple?

Does Google Play have the same problem because I am seriously considering an Android system real soon! I have been a loyal customer for a long time and things like this are very very annoying.

If someone from Apple stumbles across this forum could they perhaps provide an answer to all of the questions above mine?

Thank you very much.

iPad can't connect to App Store.

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