"this code must be redeemed on an iOS device" error in Configurator

I'm having the exact same problem myself. Have been happily using Apple Configurator to install paid for apps onto our iPads with the redemption codes for a few weeks now - today though its failed with "This code must be redeemed on an iOS device"?

I noticed that configurator picked up on the iOS update for iPads and installed this, however I've tested this on both old & new iOS devices and it still brings up the same error.

I thought it may have been that I updated iTunes last week, however I've been through the rigmarole of downgrade to 10.7 and this has made no difference.

Same here, started getting this error after supervising devices, configurator installed the latest iOS (6.1.3). Now get this error even when supervising with 6.1.2.

EDIT:

Only happens when trying to install Pages. Keynote and Numbers are fine.

@aesadmin was on iTunes 10.8.3 - but foolishly accepted the update to iTunes 11 earlier in the week... as i couldnt find much on this problem earlier i spent an age undoing the last update and rolled back to iTunes 10.7 (so im unsure if the version of iTunes is an issue on this one). Mac OS X is v10.7.5 running on a Mac Mini...

I've found this to be an issue on all my paid for apps, inc pages, keynote & numbers... Im testing with a .69p calculator app & movie player.

I'm on OS X 10.8.2 (12C60) and iOS 6.1.3. All supervised.

We cannot install any VPP apps.

Spoken to an Apple tech who is currently looking to the issue on our system. I'll update when I hear something.

We can keep the conversation in this thread, to keep things simple.

@aesadmin when searching thru these forums for apple configurator issues & app not authorized threads the common feature appears to have been iTunes (mainly to do with the device not authorized) - however i'm beginning to think this is not related on this issue.

i've tried to deauthorise my mac, then reauthorize - no change.

i've tried to re-download the redemption code spreadsheet & reimport - no change.

even tried to just change the apple id password - no change.

after all the above failed, i did the longwinded itunes downgrade - no change.

@cmdshift for what it is worth, i get the error on iPads running iOS 6.1.3 and 6.0.1. I've even tried the "erase before installing" option in configurator which made no difference.

I am having the same issue. Very frustrating! I've always been able to download paid Apps on my iMac for the managed iPads. Starting yesterday, I am receiving the "This code must be redeemed on an iOS device."

Anyone have luck with Apple Tech Support? I also foolishly updated to the lates iTunes.

iTunes 11.0.2

Server: 2.2.1

Good morning.

I ran into this issue yesterday morning and called Apple support - it appears to be a system wide problem with redeeming VPP redemption codes in iTunes and Apple Configurator. Apple is aware of it and working on the problem, but as of yesterday afternoon, my support contact did not have an ETA..

The error message has changed from "This client does not support the App associated with this code" to the errror message you have noted, but it is still not working.

Exactly the same issue I am having. We never recieved a solid response from Apple tech when we asked.

@odcstech is that downloading a paid for app using configurator, or direct redeem from itunes?

I've just manually typed a code from my redemption code spreadsheet into the redeem code option in iTunes and got the exact same "this code must be redeemed on an iOS device" error.

it makes me wonder if the codes that apple have generated this week are faulty? rather than it being an OS config issue? :-?

That's a thought! Maybe it is the codes.

I copied a code from the spreadsheet to download the App to the iMac for use in the Configurator. I tried several different Apps with their corresponding codes. All with the same result. I've always been able to do this.

I have 10 purchased apps to push to my iPads.