Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios 6.1.3 WIFI problem

Hi! I just got a new Iphone 4s back from repair, a new replacment phone. So I updated the hardware to the new IOS 6.1.3 and after that I cant activate my WIFI, the WIFI button is greyed, so the WIFI is unavailable. So what should I do? Send my 3days old Iphone to service agian or what? I personaly think it the new IOS 6.1.3 so please help me

iPhone 4S, iOS 6.1.3

Posted on Mar 22, 2013 2:17 PM

Reply
598 replies

Mar 27, 2013 12:49 AM in response to tfm927

How can so many people globally drop their Iphone & cause hardware damge. your case was just a coincidence, where u dropped your phone plus u were also on IOS 6.1.3 at that time. you were just lucky to get a replacement phone.


This is clearly a bug. I cant turn on my iphone's WIFI & the battery draining like anything.


Clearly its a bug & it shows apple's fault & improper testing before releasing. This is the last Iphone I bought.

Mar 27, 2013 7:55 AM in response to razmee209

6.xxx is surely has wifi problem, its been there since 6.0 and until today apple still keep silence with this problem. since 6.0 the problem already exists and apple do nothing to fix it.

for all of you who read this thread and have not upgraded to 6.xxx, please DO NOT UPGRADE!!!!

read this thread https://discussions.apple.com/thread/4310121 (iOS 6 WiFi Disabled) and weep... good luck to all of you....

Mar 28, 2013 4:26 AM in response to PatricJuel

Hey yous guys.


My problem with grey wifi switch started from upgrading to 6.1.2. I have tried virtually every idea given here - reseting, restoring, freezing, jailbreaking, upgrading to 6.1.3 - you name it. Freezing made it work for couple of minutes, jailbreaking got me dancing for three weeks 'till yesterday, when it went back grey (I'm thinking it must have been coincidence that it started to work after jb). The only thing I haven't try is to heat it up. I'm thinking it must have something to do with that wifi module soldering, since it reacts to temperature and it's somehow related to iOS 6 firmware upgrade (overheating while loading?). Next week I will take it to technician to have wifi module resoldered, we'll see if it will do any good. Got iphone from my dad from States, I use it in Poland now, of course out of warranty, so It's all on me now. If you find any solution, let us know!


Good luck!


PS: I own 4s 16GB, if that helps to relate to.

Mar 29, 2013 1:51 AM in response to PatricJuel

Hi folks! It seems a lof of apple users having a lot of problem with the new software update. I'm not really an iphone fan but I'm quite impressed with the modifications they made for iphone. So far, everything seems to be fine. I updated my device (iPhone4s) to iOs 6.1.3 and I'm lucky enough I haven't gone into situation like you folks experiencing right now. I would just like to share my thoughts, it seems the issue has something to do with the wireless radio itself. This happens if you tethered/unthetered your device(s). I have a friend of mine who's having problem with his iPod which the wifi button is greyed out and have another friend with the same problem as well. All for the same reason, they jailbreak their devices. I guess Apple have to look forward into future updates and find some flaws and test it before offering the updates to users.

Mar 29, 2013 1:57 AM in response to nicketblu

Well, not every one who has this problme have jailbreakerd there items. the one who started this tropic hes first one did this and he got a new one that did the same after a few days.
2 of my 5 iphones have got this problem and its only the 2 i have ios 6.1.3 on so i dont want to upgrade the others.
This is an ios problem that damages the hardware.

They haven't tested this update enought...

Mar 29, 2013 2:23 AM in response to Alcohol96

Hi there.

I am having the same problem, but it is very weird and i would say this is definitely a software problem. 2 days ago i got a new branded iphone 4s as a warranty exchange for my broken one (i did not have the 6.1.3 update there and it worked fine). This one i received with latest update and the wifi trouble is here. At first i noticed the wifi is malfunctioning - disconecting from the network, not discovering any others... so i tryed to off/on my phone and here i ran into grey wifi trigger. I tryed various combinations of reset&restore, but without success. This was yesterday during the day. In the later evening a came home and put my iphone into the rubber case. Just of curiosity a performed a hard reset where after turning it back on i suprisingly saw wifi is working. But this lasted just for an hour or so and after it started to malfunction again, i restarted it and the locked wifi was back. So i left the phone to discharge during the night and now i connected it to charger, turned on and the wifi is back on. But no cheers, it worked for like 5 minutes and again it is unable to stay connected or to find any other networks, so it will go grey upon next restart i suppose. Oh may there been a new update ASAP! I hope this will solve the problems, because this is very sad 😟


EDIT: and the BT is not working either. it can be turned on/off, but it is unable to find any device and when trying to pair with my MacAir i received the "device unsupported" on my iphone with the only possible action to "forget device".

Mar 29, 2013 2:26 AM in response to Alcohol96

Yeah, right. They haven't tested the update enough. Well, all I can say this is one way of the companies (not just Apple) of getting your money out from your pocket (you know what I mean). Nothing personal but c'mon we have to be practical this is business. I'm really pleased with the service provided by apple. One thing I found out when I updated my phone is that all of my apps will no longer crashes and the battery is good enough (will not easily drain like others). I can use it all day long even playing online games.

Mar 29, 2013 2:38 AM in response to PatricJuel

I'm having same problem! Been on the phone for hours with tech support, they sent me a new phone it worked fine for about a hour now it's doing the same thing. I've tried all their suggestions and am tired of it. We have 3 iPhone 5 and 5 iPads and mine is the only one with the wifi problem. I told them not to update their software because mine was fine until I did the software update. Could a bad SIM card cause this problem?

ios 6.1.3 WIFI problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.