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Level 1

0 points

Cannot add a Canon Network printer to iMac (Intel) OS 10.8.3

I have never been able to connect this mac to the networked printer(Canon ImageRunner Advanced C5045). The printer is detected as a printer nearby connecting through bonjour, but it won't print with the updated drivers, it wont print with generic drivers. I've added it by IP address, by advanced settings with IP address, When I use the canon drivers, it gives me a driver error -50. When I use the generic drivers it says its connecting and says it sent the prints, but nothing comes out of the printer. I'm kind of at a loss. Any suggestions? Please?

iMac, OS X Mountain Lion (10.8.3)

Posted on Apr 16, 2013 12:57 PM

Best reply

greg sahli

Level 7

25,508 points

Posted on Apr 16, 2013 1:34 PM

We have an expert in Canon network printing here - called PAHU. Be patient and he'll help.

In the mean time, please tell us in precise detail what you've tried. Example: did you try UFRII driver, as well as PS (postcript)? When you entered IP address, which protocol did you choose? Did you enter a queue name for IPP or LPD protocols? lp (el-pee) seems to be the queue name.

I "think" this copier has postscript and PCL as hardware options - did you try the wrong driver for the hardware options you have (or don't have)?

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54 replies

PAHU

Level 6

16,705 points

Apr 16, 2013 4:50 PM in response to JayTay13

If the Mac says the job has printed but nothing comes out the copier, then we need to check what happened. The easiest way is to open a web browser and enter the IP address of the copier. This will connect to the imagePASS-B1 web page. Here you will see a "Launch RUI" link. Select this which will connect to the C5045 internal web page. Down the right side you will see Status Monitor/Cancel. Select this and then in the left column, under Copy/Print, select Job Log. Here you will see all print jobs and I believe you will see yours from the Mac with an NG in the Result column. Do you see this?

JayTay13 Author

Level 1

0 points

Apr 16, 2013 4:59 PM in response to PAHU

yes. in the status monitor now...

PAHU

Level 6

16,705 points

Apr 16, 2013 5:02 PM in response to JayTay13

So are your jobs from the Mac showing as NG? If yes, then to the right will be a Details column and an error code should be shown here. What code is shown?

JayTay13 Author

Level 1

0 points

Apr 16, 2013 5:06 PM in response to PAHU

actually I cant find print jobs sent from here in the log...

JayTay13 Author

Level 1

0 points

Apr 16, 2013 5:08 PM in response to JayTay13

it is showing the windows machine as john...

PAHU

Level 6

16,705 points

Apr 16, 2013 5:18 PM in response to JayTay13

This is odd. At least the log confirms that Dept ID management is not being used.

So now I want to check the new print queue. Open System Information > Printers again, select the new ADV C5045 entry and copy/paste back here.

JayTay13 Author

Level 1

0 points

Apr 16, 2013 5:26 PM in response to PAHU

JayTay13 Author

Level 1

0 points

Apr 16, 2013 5:27 PM in response to JayTay13

the print queue says that its spooling...

JayTay13 Author

Level 1

0 points

Apr 16, 2013 5:28 PM in response to JayTay13

but its just a flash... then gone and looks like it has printed... job isnt there anymore

JayTay13 Author

Level 1

0 points

Apr 16, 2013 5:34 PM in response to JayTay13

and now my daughter is calling... I have to head home... will you be around tomorrow sir?

PAHU

Level 6

16,705 points

Apr 16, 2013 5:39 PM in response to JayTay13

Yes. I will be around for a while. I do have a customer call later in the morning so I will check for your replies before I leave the office for the call.

Tomorrow I suggest you try removing the current printer and add again, this time using HP Jetdirect-Socket for the protocol. This is what Windows will be using and since it is working for you (and others it appears) then it should also work for the Mac.

You could also use the Bonjour advertised printer (by selecting the Default view and then ensuring the Use menu selects the imagePASS-B1 driver.