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Cannot add a Canon Network printer to iMac (Intel) OS 10.8.3

I have never been able to connect this mac to the networked printer(Canon ImageRunner Advanced C5045). The printer is detected as a printer nearby connecting through bonjour, but it won't print with the updated drivers, it wont print with generic drivers. I've added it by IP address, by advanced settings with IP address, When I use the canon drivers, it gives me a driver error -50. When I use the generic drivers it says its connecting and says it sent the prints, but nothing comes out of the printer. I'm kind of at a loss. Any suggestions? Please?

iMac, OS X Mountain Lion (10.8.3)

Posted on Apr 16, 2013 12:57 PM

Best reply

greg sahli

Level 7

25,508 points

Posted on Apr 16, 2013 1:34 PM

We have an expert in Canon network printing here - called PAHU. Be patient and he'll help.

In the mean time, please tell us in precise detail what you've tried. Example: did you try UFRII driver, as well as PS (postcript)? When you entered IP address, which protocol did you choose? Did you enter a queue name for IPP or LPD protocols? lp (el-pee) seems to be the queue name.

I "think" this copier has postscript and PCL as hardware options - did you try the wrong driver for the hardware options you have (or don't have)?

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54 replies

JayTay13 Author

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Apr 17, 2013 4:21 PM in response to JayTay13

ok found completed jobs... I had just reset the printer services and tried to add them again... so there are only 2 jobs in there,,,, both say completed...

PAHU

Level 6

16,705 points

Apr 17, 2013 4:23 PM in response to JayTay13

Open Print and Scan, select the C5045 and then click Open Print Queue. From here click on View > Complteted Jobs.

PAHU

Level 6

16,705 points

Apr 17, 2013 4:35 PM in response to JayTay13

Well the queue looks fine so running out of reasons why this is not working for you. For these two completed jobs do they show in the copier log?

JayTay13 Author

Level 1

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Apr 17, 2013 4:43 PM in response to PAHU

nope... and they dont show in the console either

JayTay13 Author

Level 1

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Apr 17, 2013 5:07 PM in response to PAHU

you know... in the job log it has a user name... and the windows computer that prints is named John - but thats not a user name I put in... Its just what it got named... I dont know how... maybe there is a name I need to put in?

JayTay13 Author

Level 1

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Apr 17, 2013 5:13 PM in response to JayTay13

Now I readded it by IP address with the B1 driver (which I just redownloaded) and it wont let me even attempt a test page... and when I go to print this website it sits in the print queue while saying completed... and downt move to completed jobs

JayTay13 Author

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Apr 17, 2013 5:14 PM in response to JayTay13

JayTay13 Author

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Apr 17, 2013 7:11 PM in response to JayTay13

this is showing in the CUPS access log for right now...

CUPS-Add-Modify-Printer successful-ok

localhost - - [17/Apr/2013:19:08:46 -0700] "POST /printers/Canon_iR_ADV_C5000s_B1_PSV1_0US HTTP/1.1" 200 931 Create-Job successful-ok

localhost - - [17/Apr/2013:19:08:46 -0700] "POST /printers/Canon_iR_ADV_C5000s_B1_PSV1_0US HTTP/1.1" 200 558 Send-Document successful-ok

localhost - - [17/Apr/2013:19:08:46 -0700] "POST / HTTP/1.1" 200 436 CUPS-Get-Document successful-ok

to me, that looks like it's successfully printed... but nothing is coming out.

greg sahli

Level 7

25,508 points

Apr 17, 2013 8:15 PM in response to JayTay13

Those log entries are for a printer using the IPP protocol. PAHU asked you to try Jetdirect Socket protocol - did you try that?

JayTay13 Author

Level 1

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Apr 17, 2013 8:18 PM in response to greg sahli

yes sir...

JayTay13 Author

Level 1

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Apr 17, 2013 8:19 PM in response to greg sahli

also said to connect through default... and once again no luck...

JayTay13 Author

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Apr 17, 2013 8:22 PM in response to greg sahli

this is printer response right after reloading it default

CUPS-Add-Modify-Printer successful-ok

localhost - John [17/Apr/2013:20:20:02 -0700] "POST / HTTP/1.1" 200 2270 CUPS-Get-Devices -

localhost - - [17/Apr/2013:20:20:21 -0700] "POST /printers/Canon_iR_ADV_C5000s_B1_PSV1_0US HTTP/1.1" 200 931 Create-Job successful-ok

localhost - - [17/Apr/2013:20:20:21 -0700] "POST /printers/Canon_iR_ADV_C5000s_B1_PSV1_0US HTTP/1.1" 200 558 Send-Document successful-ok

localhost - - [17/Apr/2013:20:20:21 -0700] "POST / HTTP/1.1" 200 436 CUPS-Get-Document successful-ok

JayTay13 Author

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Apr 17, 2013 8:24 PM in response to JayTay13

this is CUPS access log printer response after loading it JetDirect

Add-Modify-Printer successful-ok

localhost - John [17/Apr/2013:20:23:23 -0700] "POST /admin/ HTTP/1.1" 200 262069 CUPS-Add-Modify-Printer successful-ok

localhost - - [17/Apr/2013:20:23:32 -0700] "POST /printers/_10_1_40_52 HTTP/1.1" 200 910 Create-Job successful-ok

localhost - - [17/Apr/2013:20:23:32 -0700] "POST /printers/_10_1_40_52 HTTP/1.1" 200 538 Send-Document successful-ok

localhost - - [17/Apr/2013:20:23:32 -0700] "POST / HTTP/1.1" 200 436 CUPS-Get-Document successful-ok

JayTay13 Author

Level 1

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Apr 17, 2013 8:25 PM in response to JayTay13

and neither actually print

JayTay13 Author

Level 1

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Apr 17, 2013 8:53 PM in response to JayTay13

and now I have to go...if anyoine thinks of anything - please let me know...

You guys have been amazing... Thank you everyone. Pahu? Im so sorry... sounds like you do this all day long.

I'm 3/4 convinced it's the printer... I tried calling canon before... they told me to call apple... who told me to call canon... and thats why Im here... but Im almost certain now that the computer is doing its job...

Thank you again... Have a great night (or day for you Pahu)

Cannot add a Canon Network printer to iMac (Intel) OS 10.8.3