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Level 1

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Cannot add a Canon Network printer to iMac (Intel) OS 10.8.3

I have never been able to connect this mac to the networked printer(Canon ImageRunner Advanced C5045). The printer is detected as a printer nearby connecting through bonjour, but it won't print with the updated drivers, it wont print with generic drivers. I've added it by IP address, by advanced settings with IP address, When I use the canon drivers, it gives me a driver error -50. When I use the generic drivers it says its connecting and says it sent the prints, but nothing comes out of the printer. I'm kind of at a loss. Any suggestions? Please?

iMac, OS X Mountain Lion (10.8.3)

Posted on Apr 16, 2013 12:57 PM

Best reply

greg sahli

Level 7

25,508 points

Posted on Apr 16, 2013 1:34 PM

We have an expert in Canon network printing here - called PAHU. Be patient and he'll help.

In the mean time, please tell us in precise detail what you've tried. Example: did you try UFRII driver, as well as PS (postcript)? When you entered IP address, which protocol did you choose? Did you enter a queue name for IPP or LPD protocols? lp (el-pee) seems to be the queue name.

I "think" this copier has postscript and PCL as hardware options - did you try the wrong driver for the hardware options you have (or don't have)?

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54 replies

greg sahli

Level 7

25,508 points

Apr 17, 2013 8:59 PM in response to JayTay13

I'm running out of airspeed and ideas, too... I think we should consider your network and hardware. Is the PC using ethernet and your Mac wifi? Can you give us more detail about router model, switches, etc. Has this printer ever printed from a Mac at this location? What are the iMac's network pref settings? (I'll go back and read all the posts to see if you've already answered.)

JayTay13 Author

Level 1

0 points

Apr 18, 2013 12:04 AM in response to greg sahli

both the PC and the mac are on the wireless....No.. my mac is the only one on location... This printer has printed from an iOS device with fingerprint through the PC.... No fingerprint did not work with the mac... no I cant really tell you about the switches/router etc, their IT guy is offsite (like states away) and no one there knows any of the answers...

I dont know how it could be the network, when I can see the printer through the network itself. Im pretty sure at this point that it is a setting on the printer itself...

I'm renting an office and it is supposed to come with printing capabilities..

Apr 18, 2013 12:52 AM in response to JayTay13

Maybe I am wrong, but it looks like the Canon has an EFI controller.

Have you tried getting the drivers from EFI site?

You can also download Fiery Command Workstation 5 that is not a driver per se, but may help you understand if the problem is the printer (very unlikely) or the OS X Canon drivers.

PAHU

Level 6

16,705 points

Apr 18, 2013 1:06 AM in response to JayTay13

JayTay13 wrote:

Pahu? Im so sorry... sounds like you do this all day long.

Yes I do. It's what I was doing today so sorry about the lack of interaction.

JayTay13 wrote:

I'm 3/4 convinced it's the printer.

Personally I would say it is not the printer but your Mac. The Windows computers in your office are printing fine to it, as shown by the print logs. So what we need to do is determine why you cannot print.

To make things easier I would like to setup a Webex connection to your Mac when I get into the office tomorrow morning (Friday morning for me - Thursday late afternoon or evening for you - depending on which side of the country you are).

If you are okay with me connecting to your Mac remotely then can reply to this posting with your email address. Please use the format of user_name at domain dot com

I will send you a meeting request when I get to the office

PAHU

Level 6

16,705 points

Apr 18, 2013 1:12 AM in response to Alberto Ravasio

Alberto Ravasio wrote:

Maybe I am wrong, but it looks like the Canon has an EFI controller.

No, you are right. It is using the imagePASS-B1 (EFI / Fiery) controller which we have already established.

Alberto Ravasio wrote:

Have you tried getting the drivers from EFI site?

He mentions that he has the B1 driver. He has also tried using the Generic PS driver which always works fine to the Fiery.

Alberto Ravasio wrote:

You can also download Fiery Command Workstation 5 that is not a driver per se, but may help you understand if the problem is the printer (very unlikely) or the OS X Canon drivers.

This would be a total waste of time. His print jobs are not getting to the RIP so he's only going to see other users jobs, not his own. And he has shown that he can connect to the Fiery Webtools page (the internal web page of the controller) so CWS will not give him any more insight into the issue. If anything it will just cause confusion.

JayTay13 Author

Level 1

0 points

Apr 18, 2013 3:46 PM in response to PAHU

sorry.. wife had an appointment this morning.. i just got home and saw this... I can be at the office in 20 minutes... jmarentay at yahoo dot com

JayTay13 Author

Level 1

0 points

Apr 18, 2013 4:17 PM in response to PAHU

ok so 30 minutes LOL ready when you are sir

JayTay13 Author

Level 1

0 points

Apr 18, 2013 5:37 PM in response to PAHU

PAHU is amazing.... thank you sir... thank you.

PAHU

Level 6

16,705 points

Apr 18, 2013 6:29 PM in response to JayTay13

For future reference and for others offering help, the issue was with imagePASS-B1 after all, not the Mac as I suspected.

There is a setting in the imagePASS that can restrict users from printing. This is a controller setting rather than the Department ID management provided by the imageRUNNER copier. The setting appears under Users and Groups and is "Allow users to print without authentication".

For JayTay13, this was set to No. Changing it to Yes allowed him to print from the Mac.

Cannot add a Canon Network printer to iMac (Intel) OS 10.8.3