We could not complete your iTunes Store request. The network connection could not be established.

After receiving the above response, an additional error is displayed. We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later. I've received these responses for the past 3 hours. I'm also getting an error on my iPhone (Cannot connect to iTunes Store). Does anyone know what to do to resolve this issue? Thanks.

Windows XP-OTHER, iOS 6.1.3

Posted on Apr 16, 2013 7:55 PM

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Posted on Jun 6, 2013 2:41 PM

i had peerblock running...i realized that any program, in my case peerblock, that is blocking http connections and/or certain firewall restrictions may prevent the istore from working. after disabling peerblock it worked just fine.hope this helps!

73 replies

Sep 23, 2013 6:03 AM in response to Mosaicrogo

I had the same problem these few days, but today I have found the solution. Just follow these steps because it works for me. I am not sure if it's going to work for you, but you should try:


  1. Open iTunes.
  2. On Mac OS X: From the iTunes menu, choose Preferences.
  3. On Windows PC: From the Edit menu, choose Preferences.
  4. Click the Parental Controls tab.
  5. Place a checkmark next to the option to disable the iTunes Store, and next to the option to Allow access to iTunes U
  6. Click OK.
  7. Open iTunes preferences again.
  8. Choose the Parental Controls tab.
  9. Remove the checkmark next to the option to disable the iTunes Store.
  10. Click OK.
  11. Test the issue.

If resolved, it is possible the issue may return in the future. Look for updates to this article or apply future iTunes software updates for a permanent resolution.

Good luck,

Apr 17, 2013 5:57 AM in response to Mosaicrogo

Wish this was out here last night....I had the same problem around 2100 eastern. I searched and didn't find anything out there...I actually uninstalled iTunes and reinstalled on my pc. Our pc has multiple accounts on it, so I tried everything I could think of...After the reinstall, my account was still doing same thing with that -50 error. I logged into my wifes on the machine and fired up iTunes and got some other weird error...Still couldn't sign into itunes under her account either... I gave up... I guess I'll try it again tonight when i get home.. I just hope iTunes didn't mess up anything on the other user accounts on the machine...stupid itunes...

Apr 16, 2013 9:02 PM in response to Mosaicrogo

I first had "An unknown error...(-3212)". Then the ones you all show. I just happened to have a Win 8 Update and finally updated to iTunes 11.0.2.26 tonight so I have been messing with firewalls and reviewing all of the itty bitty details of both based on the useless support docs.


I'm just going to hang it up for another day. Sorry all of you are having problems too.

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We could not complete your iTunes Store request. The network connection could not be established.

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