Can I use Viber on my iPad?

@varjak paw -

Thank you for your feedback.

First, we believe that the two statements don't contradict - Viber partially supports iPads and iPods, meaning they are not officially, fully supported. The fact that Viber does not officially support a specific devices, simply means that we haven't tested Viber thoroughly on it and adapted the coding of the app in order to ensure 100% functionality on that device. On the other hand, it doesn't mean Viber will not work on it at all. Hence, we claim that it is only partially support.

Now, regarding the definition of "partial support" - again - this is not a fixed, absolute definition since, as I explained, different features of Viber might or might not work properly on devices that haven't been fully tested and adapted to. In the case of iPads and iPods, from the majority of reports we get from our users, Viber overall works fine, with some glitches of course. However, if Viber will not work on a certain iPod/iPad, there will be unfortunately not much we'll be able to do to help. We plan to bring officially compatible version for those devices in the future.

If something is still unclear, please feel free to let me know 🙂

Best regards.

Hi,

This is an official representative of Viber Media.

Instructions for activating Viber on iPod/iPad/Tablet:

1. connect to WiFi from your iPad/iPod/Tablet.

2. download and install Viber app. when asked for your number, enter your regular cellphone's number (or any other number of yours that can receive the code, for example a landline (fixed) number, a prepaid number, etc.), then confirm.

3. an SMS message with the code will be sent to your regular cellular phone.

4. take that code and use it in your iPad/iPod/Tablet. Viber will then be activated, and you're good to go.

* this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod/Tablet.

** Please note that Viber does not officially support iPods/iPads/Tablets yet. In the future, we plan to release fully compatible versions, but unfortunately we still don't know when exactly it will be ready.

For more questions or technical support, please visit our official HelpDesk.

Thanks,

Viber

Hi,

I'm an official representative from Viber. I'm here to help 🙂

Instructions for activating Viber on iPod/iPad/Tablet:

1. connect to WiFi from your iPad/iPod/Tablet.

2. download and install Viber app. when asked for your number, enter your regular cellphone's number (or any other number of yours that can receive the code, for example a landline (fixed) number, a prepaid number, etc.), then confirm.

3. an SMS message with the code will be sent to your regular cellular phone.

4. take that code and use it in your iPad/iPod/Tablet. Viber will then be activated, and you're good to go.

* this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod/Tablet.

** Please note that Viber is not fully optimized for iPods/iPads/Tablets yet. In the future, we plan to release fully optimized ersions, but unfortunately we still don't know when exactly it will be ready.

Hi, you cannot receive calls or txts on an ipad without Viber, so Viber cannot txt you an access code to install/initiate Viber.

We tried using our cell phone number, got an access code, installed Viber on the ipad(which has it's own at&t phone number, a different number than the cell phone used to get the access code) we cannot however get into Viber options to change our Viber phone number from the cell phone number we used to get the access code to the ipads own unique at&t phone number.

The only way to change the phone number in Viber is to deactivate Viber and begin installation again which asks for an access code.

So what am I missing here?

How do we input the ipads at&t phone number into viber to make calls, if we cannot receive an access code from Viber because our ipad can't receive a txt to it's at&t phone number without first having installed Viber?

No, this is not a prank, I seriously haven't a clue.

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StephenNg

Hi!

I'm still confused about support for various devices. I installed viber on my iPhone. Everything was ok. Then I installed it on my ipad using the phone number from my iPhone since I cannot receive SMSs on my ipad even though it has 3G connection. The install was alright. However, my earlier install on my iPhone got wiped out and when I used it I was asked to enter all the same information again and received the SMS security code as usual. Guess what, when I did that, my iPad install got wiped out!!!

So what is the official line? Only 1 device at a time is supported?

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I have exactly the same issue, I had viber installed on Macbook Pro and Android phone (S3), both worked fine.

Bought an iPad Air and once installed on there, I had to re-enter my tel no on phone - MBP seems ok (for now) though - be great when Viber is properly implemented for iPad as that seems to be the issue.

Yes. Look for the App in the App store.

https://itunes.apple.com/us/app/viber-free-phone-calls-text/id382617920?mt=8

There are mixed reports. Viber's web site says that the iPad is "partially supported" but I could find no explanation as to what that means. Others have reported that it won't even install on an iPad. So you can give it a try, but it may not work for you.

Good luck.

As an official representative for Viber, should you then please explain what this statement from the FAQ means?

What devices work with Viber?

iPhone: Viber works iPhone Models: 3GS and 4, with IOS: 3.1.3, 4. and newer.
iPod touch and iPad (latest generations) are partially supported.

There is no statement I can find as to what "partially" means. And that seems to contradict your statement that the iPad et. al. are not officially supported at all. If Viber is not supported at all, it would seem that the FAQ is wrong and needs to be corrected.

I'm sure potential users of Viber would appreciate a clarification.

Regards.

"Partial support" does not imply "no support". It implies just what it says, that some features and functions do work and use of those features and functions will be supported by Viber. If a user signs up for your service for use with an iPad or an iPod and should problems arise Viber support will refuse to help them, then that is not "partial support" at all. As to "different features might or might not work", that's being disingenuous. Your programmers and support staff should clearly know what works and what doesn't, and to be vague about it and what you will and will not support is a disservice to your customers.

I would suggest that Viber either detail what does and does not work, or just state that iPads and iPods are not supported, period. Otherwise you're misleading your users. Meanwhile, until such time as Viber either provides full support or details what "partial support" really means, I will tell anyone who asks that Viber just does not work on iPads or iPods.

Regards.

A couple questions to the viber representative:

If I setup viber on both my iphone and ipad, with the same phone number, will it then get the calls on both?

Is it possible to setup two different phone numbers on an ipad or laptop (ie my husband's and mine?) If so, when it rings, will it indicate who the call is for or what number is being called?

I will be travelling overseas soon. Is there a way of being sure that a viber call is only being processed through wifi and not the cellular network? Will turning data roaming off be sufficient?

Thanks for any support (partial or otherwise) that you can provide. :-)

Janine

Hi Diavonex - Thanks. It worked. I was able to install Viber through that link.

An observation though (for the benefit of others) - You said "It's a iPad app that can be used on iPad." I guess this should have been "It's a iPhone/iPod app that can be used on iPad."

Thanks a ton.

Hi!

I'm still confused about support for various devices. I installed viber on my iPhone. Everything was ok. Then I installed it on my ipad using the phone number from my iPhone since I cannot receive SMSs on my ipad even though it has 3G connection. The install was alright. However, my earlier install on my iPhone got wiped out and when I used it I was asked to enter all the same information again and received the SMS security code as usual. Guess what, when I did that, my iPad install got wiped out!!!

So what is the official line? Only 1 device at a time is supported?

Same experience. Every time I install Viber on my iPad, it is wiped out on my android phone. If I reinstall, reactivate Viber on my phone then the iPad installation is negated.

Same experience on iPad 2 and iPad air. I haven't found anyone who has been able to address this issue.

I have installed Viber on my android tablet, android phone and Mac desktop without any issues. They all sync and work fine.

This seems to be iPad specific.

I have to differ with this reply. I have Viber on my Mac book Pro, on my android Xoom tablet and on my android phone all associated with the same number and they all work perfectly, all syncing the different conversations perfectly.

From Viber support...

At this stage, one Viber number can be assigned with only one device

simultaneously (except for Viber Desktop, and Tablets (am adding here that this is referring to android tablets, not iPad)). When you try

registering to Viber with the same number on a second device, the first

device immediately deactivates, and its data (message history, Recents,

etc.) is deleted. (Except android phone and tablet adds am)

What you can do, however, is register your

second device with a different number: your home number, an old

cellphone number, family's or friends. (What is the point, then you have to accounts and there is not cross-platform synchronization of messaging. am)

At the moment we don't have

official information about the option to register the same Viber number

on multiple devices. If we have such news in the future, we will let you

know

(am- bottom line, you can have viber on PC, MAC, Android phone and tablet all linked to the same account. You cannot have this with the iPad as it will deactivate your phone)