“Your Purchase Could Not Be Completed” iTunes Message

The instructions are in the message you received. I those instructions are too complicated I will try to simplify them:

• Find a computing device somewhere (Windows, Mac, iPhone, iPod Touch, iPad, android phone, Chromebook, etc)
• turn it on if it is off and wait for it to start up
• log in to the computer
• find a web browser on the computer and launch it
• enter the following into the address bar at the top: http://www.apple.com/support/itunes/ww
• press ENTER
• Follow the instructions displayed on the screen

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.

See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  
• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  
• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

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Jayjayjay111 wrote:

I brought a iTunes card like always for the game war robots now it say I can’t purchase weapons can you please remove this block and never put it on the again. Thanks so much.

See Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support if your in-app purchase is being blocked due to local restrictions. See If your payment method is declined in the App Store or iTunes Store - Apple Support if you don't have any restrictions enabled.

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See If your payment method is declined in the App Store or iTunes Store - Apple Support.

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This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

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Try If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support.

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Try:

• If your Apple ID is locked or disabled - Apple Support
• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

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Try:

• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

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See:

• Payment methods that you can use with your Apple ID - Apple Support
• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

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Try:

• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your Apple ID is locked or disabled - Apple Support
• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2

Try:

• If your payment method is declined in the App Store or iTunes Store - Apple Support
• Contact Apple Support

tt2