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“Your Purchase Could Not Be Completed” iTunes Message

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." Please tell me how to solve it.


[Re-Titled by Moderator]

iPhone 5, iOS 6.1.3

Posted on Apr 20, 2013 6:44 AM

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1,938 replies
Question marked as Helpful

Jun 7, 2014 2:30 PM in response to inwBob

Not sure what the problem is I followed the link to contact apple. Called the number given. Apple called

Me back. A lovely lady named Michelle was very friendly. She informed me

That it wasn't anything I did. I had told here this was my first time downloading music onto my phone.

She said no problem she needed to contact her supervisor and within 5

Min it was solved. And because of the inconvenient she gave me 5 free song purchases!!!

Easy peasy! So thank you apple!!

Question marked as Helpful

Aug 16, 2014 11:26 PM in response to RaDix_9

You need to do as the message says and contact iTunes Support

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag

- click on the Contact Support at the bottom of the left-hand column

- click on Contact iTunes Store Support on the right-hand side of the page

- then try Purchases, Billing & Redemption

Question marked as Helpful

Sep 26, 2014 11:56 PM in response to xankazo

I get that we have to go grovel before itunes support, but my question is...WHY???


If I have an apple product, an account, and a valid payment method set up, why is it so hard for me to spend my money on App Store purchases?


Or is the point that Apple doesn't want my money? Bc that's fine...I can go see if the android folks want it.

Oct 18, 2014 9:20 PM in response to a1mbient

You seem to be ignoring the issue that xankazo was describing. This has nothing to do with Apple. Since the poster can do other purchases, but is having trouble specifically with Clash of Clans and Royal Revolt 2, there seems to be an issue with those specific apps. If you are having a particular problem, why not specify what it is and when you encounter it. Possibly there is a solution for your issue. If you, however, think that it is just a ploy on Apple's part to have you groveling, and that they really don't want your money, then perhaps an Android experience would be better for you....


GB

“Your Purchase Could Not Be Completed” iTunes Message

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