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User profile for user: Ken Franklin
Ken Franklin Author
User level: Level 1
39 points

Why do I get a blank white screen on wakeup from sleep?

When my iMac wakes from s sleep lasting more than 10 minutes, I get a completely white screen. Everything is working well: when I move the cursor to the screen bottom, my toolbar appears, and when I click on an app icon, the part of the screen in and around its windows refreshes. (If I click on Launchpad, the entire screen refreshes). Is this a new bug? Advice on fixes, please?


God Bless,

Ken Franklin

iMac (27-inch Mid 2010), OS X Mountain Lion (10.8.3), iPad 3, iPhone 5

Posted on May 4, 2013 1:50 PM

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18 replies
User profile for user: Ken Franklin
Ken Franklin Author
User level: Level 1
39 points

May 17, 2013 2:55 AM in response to Ken Franklin

Step 2 output: How interesting! I had run the Ambrosia uninstaller!


com.Growl.GrowlHelperApp.GNTPClientService

com.oracle.java.Helper-Tool

com.microsoft.office.licensing.helper

com.google.keystone.daemon

com.ambrosiasw.ambrosiaaudiosupporthelper.daemon

com.adobe.SwitchBoard

com.adobe.fpsaud


Step 3 output:


com.growl.GrowlLauncher

com.oracle.java.Java-Updater

com.hp.messagecenter.launcher

com.hp.devicemonitor

com.adobe.CS5ServiceManager

ws.agile.1PasswordAgent

com.valvesoftware.steamclean

com.digitalrebellion.SoftwareUpdateAutoCheck

com.adobe.ARM.930da3ce175de4e82bd3cdf1dd8571f74bd3b6a7236bc94bfc00f6e9

com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3

com.adobe.AAM.Scheduler-1.0


Step 4 output:


/Library/Components:



/Library/Extensions:



/Library/Frameworks:

.DS_Store

AECore.framework

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

Compressor.framework

DSPPublishing.framework

DivX Toolkit.framework

EWSMac.framework

FxPlug.framework

HPSmartPrint.framework

MediaServerAPI.framework

Motion.framework

NyxAudioAnalysis.framework

PluginManager.framework

ProMetadataSupport.framework

Qmaster.framework

StuffIt.framework

StuffItCore.framework

TSLicense.framework

XSKey.framework

cisco-vpnclient.framework

iLifeFaceRecognition.framework

iLifeKit.framework

iLifePageLayout.framework

iLifeSQLAccess.framework

iLifeSlideshow.framework

iTunesLibrary.framework



/Library/Input Methods:



/Library/Internet Plug-Ins:

.DS_Store

AdobePDFViewer.plugin

ContentUploaderPlugin.plugin

DirectorShockwave.plugin

Disabled Plug-Ins

DivXBrowserPlugin.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

GarminGpsControl.plugin

Google Earth Web Plug-in.plugin

JavaAppletPlugin.plugin

Musicnotes.plugin

OfficeLiveBrowserPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

Scorch.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

Unity Web Player.plugin

Unused

flashplayer.xpt

iPhotoPhotocast.plugin

npContributeMac.bundle

npUpload.xpt

npdivx.xpt

nsIQTScriptablePlugin.xpt



/Library/Keyboard Layouts:



/Library/LaunchAgents:

.DS_Store

com.adobe.AAM.Updater-1.0.plist

com.adobe.CS5ServiceManager.plist

com.google.keystone.agent.plist

com.hp.devicemonitor.plist

com.hp.messagecenter.launcher.plist

com.intego.VirusBarrier.alert.plist

com.intego.VirusBarrier.alert.plist.incompleteMigration

com.oracle.java.Java-Updater.plist



/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist

com.apple.aelwriter.plist

com.apple.qmaster.qmasterd.plist

com.google.keystone.daemon.plist

com.microsoft.office.licensing.helper.plist

com.oracle.java.Helper-Tool.plist



/Library/PreferencePanes:

Apple Qmaster.prefPane

DivX.prefPane

Flash Player.prefPane

Flip4Mac WMV.prefPane

JavaControlPanel.prefPane

NTFSforMacOSX.prefPane



/Library/PrivilegedHelperTools:

com.microsoft.office.licensing.helper



/Library/QuickLook:

DICOMQuickLook.qlgenerator

Finale.qlgenerator

GBQLGenerator.qlgenerator

StuffIt.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator



/Library/QuickTime:

.DS_Store

AppleAVCIntraCodec.component

AppleHDVCodec.component

AppleIntermediateCodec.component

AppleMPEG2Codec.component

AppleProResCodec.component

CanonMJPEGAVI.component

CanonMJPEGAVIDec.component

CanonText.component

DVCPROHDCodec.component

DVCPROHDMuxer.component

DVCPROHDVideoDigitizer.component

DVCPROHDVideoOutput.component

DVCPROHDVideoOutputClock.component

DVCPROHDVideoOutputCodec.component

DesktopVideoOut.component

DivX Decoder.component

FCP Uncompressed 422.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component

IMXCodec.component

LiveType.component

Motion.component

iChatTheaterPreview.component



/Library/ScriptingAdditions:

Adobe Unit Types.osax



/Library/Services:



/Library/Spotlight:

Finale.mdimporter

GBSpotlightImporter.mdimporter

LogicPro.mdimporter

Microsoft Entourage.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWeb.mdimporter

iWork.mdimporter



/Library/StartupItems:

HP Trap Monitor

WDMyBookServiceStartupItem



/etc/mach_init.d:



/etc/mach_init_per_login_session.d:



/etc/mach_init_per_user.d:



Library/Address Book Plug-Ins:

.DS_Store

SkypeABDialer.bundle

SkypeABSMS.bundle



Library/Fonts:

.DS_Store

Armor Piercing

Armor Piercing Italic

ArmorPie

ArmorPieIta

ArnoPro-Bold.otf

ArnoPro-Bold08pt.otf

ArnoPro-Bold10pt.otf

ArnoPro-Bold12pt.otf

ArnoPro-Bold18pt.otf

ArnoPro-Bold36pt.otf

ArnoPro-BoldCaption.otf

ArnoPro-BoldDisplay.otf

ArnoPro-BoldItalic.otf

ArnoPro-BoldItalic08pt.otf

ArnoPro-BoldItalic10pt.otf

ArnoPro-BoldItalic12pt.otf

ArnoPro-BoldItalic18pt.otf

ArnoPro-BoldItalic36pt.otf

ArnoPro-BoldItalicCaption.otf

ArnoPro-BoldItalicDisplay.otf

ArnoPro-BoldItalicSmText.otf

ArnoPro-BoldItalicSubhead.otf

ArnoPro-BoldSmText.otf

ArnoPro-BoldSubhead.otf

ArnoPro-Caption.otf

ArnoPro-Display.otf

ArnoPro-Italic.otf

ArnoPro-Italic08pt.otf

ArnoPro-Italic10pt.otf

ArnoPro-Italic12pt.otf

ArnoPro-Italic18pt.otf

ArnoPro-Italic36pt.otf

ArnoPro-ItalicCaption.otf

ArnoPro-ItalicDisplay.otf

ArnoPro-ItalicSmText.otf

ArnoPro-ItalicSubhead.otf

ArnoPro-Light36pt.otf

ArnoPro-LightDisplay.otf

ArnoPro-LightItalic36pt.otf

ArnoPro-LightItalicDisplay.otf

ArnoPro-Regular.otf

ArnoPro-Regular08pt.otf

ArnoPro-Regular10pt.otf

ArnoPro-Regular12pt.otf

ArnoPro-Regular18pt.otf

ArnoPro-Regular36pt.otf

ArnoPro-Semibold08pt.otf

ArnoPro-Semibold10pt.otf

ArnoPro-Semibold12pt.otf

ArnoPro-Semibold18pt.otf

ArnoPro-Semibold36pt.otf

ArnoPro-SemiboldItalic08pt.otf

ArnoPro-SemiboldItalic10pt.otf

ArnoPro-SemiboldItalic12pt.otf

ArnoPro-SemiboldItalic18pt.otf

ArnoPro-SemiboldItalic36pt.otf

ArnoPro-SmText.otf

ArnoPro-Smbd.otf

ArnoPro-SmbdCaption.otf

ArnoPro-SmbdDisplay.otf

ArnoPro-SmbdItalic.otf

ArnoPro-SmbdItalicCaption.otf

ArnoPro-SmbdItalicDisplay.otf

ArnoPro-SmbdItalicSmText.otf

ArnoPro-SmbdItalicSubhead.otf

ArnoPro-SmbdSmText.otf

ArnoPro-SmbdSubhead.otf

ArnoPro-Subhead.otf

Bazaronite

Beckett_.ttf

BernhardModernStd-Bold.otf

BernhardModernStd-BoldIt.otf

BernhardModernStd-Italic.otf

BernhardModernStd-Roman.otf

CaflischScriptPro-Bold.otf

CaflischScriptPro-Regular.otf

CgFutBla

Cracked

DB LCD Temp-Black.ttf

FACETSNF.ttf

Fajita ICG TT Picante

FuturaBlack.bmap

HypatiaSansPro-Black.otf

HypatiaSansPro-Bold.otf

HypatiaSansPro-ExtraLight.otf

HypatiaSansPro-Light.otf

HypatiaSansPro-Regular.otf

HypatiaSansPro-Semibold.otf

Mainframe BB-Bold.suit

Mainframe BB-Regular.suit

Market_Deco.ttf

Old English by Linotype

Superstar M54.ttf

TektonPro-Bold.otf

TektonPro-BoldCond.otf

TektonPro-BoldExt.otf

TektonPro-BoldObl.otf

TrajanPro-Bold.otf

TrajanPro-Regular.otf

UltraViolent BB

ZiggyITC TT

adrip1.ttf

big_noodle_titling.ttf

big_noodle_titling_oblique.ttf



Library/Frameworks:



Library/Indexes:

.DS_Store

FindByContent



Library/Installer Logs:

TTP4 Installer Log



Library/Internet Accounts:

V1



Library/Internet Plug-Ins:

.DS_Store

GoogleOneClickPlugin.plugin

Macromedia

SlingHealth.plugin

SlingPlayer.plugin

WebEx.plugin

WebEx64.plugin



Library/Keyboard Layouts:



Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist

com.adobe.ARM.930da3ce175de4e82bd3cdf1dd8571f74bd3b6a7236bc94bfc00f6e9.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.6FE3DF56-9953-4427-BC3A-C12 50E951FC5.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.B21171D9-CB8B-4085-9662-E0C 043E346DF.plist

com.apple.CSConfigDotMacCert-drkenfp@mac.com-SharedServices.Agent.plist

com.apple.FolderActions.enabled.plist

com.apple.FolderActions.folders.plist

com.apple.SafariBookmarksSyncer.plist

com.digitalrebellion.SoftwareUpdateAutoCheck.plist

com.valvesoftware.steamclean.plist

ws.agile.1PasswordAgent.plist



Library/PreferencePanes:

Opera Preferences



Library/ScriptingAdditions:



Library/Services:


Step 5 Output: Again interesting - I had uninstalled Washing Machine and Contour Shuttle using their uininstaller tools.


GrowlHelperApp, GrowlHelperApp, iTunesHelper, Microsoft AU Daemon, System Events, AdobeResourceSynchronizer, ContourShuttleHelper, WashingMachineHelper, Dropbox, Mac Game Store Helper, Google Updater Helper


God Bless,

Ken

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

May 17, 2013 7:34 AM in response to Ken Franklin

Now you're showing Seagate software installed, which either wasn't there or wasn't loaded before, and you also have a partial, perhaps non-functional installation of Western Digital software. You haven't completely removed the Ambrosia product.


At this point, if I were you, I'd start over with a clean installation. Even if it doesn't solve the problem, you'll be better off. Third-party installers can corrupt the system.

Your system is so heavily modified that, instead of trying to remove the modifications piecemeal, you should erase your boot volume, reinstall OS X, and then go through the initial setup process, importing only your user data and settings from backup — not applications or other files.

Back up all data to at least two different storage devices, if you haven't already done so. The backups can be made with Time Machine or with a mirroring tool such as Carbon Copy Cloner. Preferably both. You must be certain that you can restore everything to the state it's in now.

Boot into Recovery (command-R at startup), launch Disk Utility, and erase the startup volume with the default options.This operation will destroy all data on the volume, so you had be better be sure of your backups. Quit Disk Utility and install OS X. When you reboot, you'll be prompted to go through the initial setup process. That’s when you import the data from one of your backups. For details, see here:

Setting up a new Mac from an old one

Import only "Users" and "Settings" – not "Applications" or "Other files." Don't import the Guest account, if it was enabled on the old system. After that, run Software Update. If you still have the problem, take the machine to an Apple Store or other authorized service provider for hardware testing.

If the problem is resolved after the clean installation, reinstall your third-party software selectively. I can only give general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

Before installing any software, ask yourself the question, "Am I sure I know how to uninstall it without having to start this process all over again?" If the answer is "no," stop.

Never install any third-party software unless you know how to uninstall it.

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Why do I get a blank white screen on wakeup from sleep?

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