Iphone 5 charger keeps on breaking.

To counter habitual whining tripe.

Hogwash.

Alan Sampson is obviously an Apple employee. It seems there is a very large number of iPhone 5 customers that have experienced the same issue. That indicates a Quality Assurance issue. Mr Sampson you seem to be the only person on this thread that hasn't had any issues which is great for you, but if 1 out of 100 has no problem and 99 do have a problem, don't you think the issue is with the product? Simple math I would say.

Wrong.

Apple employees that post here have an employee designation.

More dung spewed. Please provide proof that 99% of all lighting cables have had a problem and why have I had no problem with the three cables I use daily if 99 out of 100 cables issued and sold have had a problem?

Nick Reker wrote:

It seems there is a very large number of iPhone 5 customers that have experienced the same issue.

Wrong. This is what happens when an even moderate number of Apple customers have the same problem: https://discussions.apple.com/thread/3391947

You will note over 2 MILLION views, and 13,000 posts before the thread was locked. And even this affected a small number of users - specifically, users who had MS Exchange email accounts and had edited a repeating calendar entry that had no end date. And the problem was fixed in a point release about 6 weeks later.

This thread has 32 posts in a 4 month period. Hardly a "very large number" compared to 100 million users. And many of those posts are from the same people.

Your phone is still in warranty, so get it replaced under warranty. The warranty on a replacement is 90 days or the remainder of the original warranty, whichever is longer. So if cables really fail almost immediately you will be able to get replacements forever.

I would be interested to see the number of support calls and warranty replacements of these cables.. The phone hasn't been out that long, but my guess is that there have been a high number of calls and replacements..

If you google search iphone 5 cable issues you will find numerous comments on different blogs/forums/support related web sites with the same type of problems.. I personally have had a total of 4 apple supplied (three under warranty) in less than 6 months. So my personal experience is a 75% failure rate.

There is even a customer that posted a video on youtube on the issues with the original iphone 5 cable that comes with the phone.

http://www.youtube.com/watch?v=1EEMpUSf5CI

My ipad had the same problem and it was settled after i plugged in the charger without using any plug extension.

And of course everything you read on the Internet is factual and true, and represents the real world. Has it occurred to you that for the most part only people who have a problem post, and the ones who don't have a problem also don't bother to post "I have no problem with my charger?" So the number of problem reports has pretty much no relationship to how extensive a problem is. You can be sure that Apple pays attention to problems they see in Apple stores and through phone support, where an Apple employee can verify the issue. Those are their primary sources for reliability information. Not these forums, where they can't verify, and certainly not the Internet in general.

You can't judge the overall health of the population by visiting the emergency room of a hospital, where everyone will be sick. If 100% of the people in the ER are sick that does not mean that 100% of the people outside of the hospital are sick. Support forums are like hospitals.

hey its not the wire that are messed up its simply because the phone has a short in it

Yep, that's a very good point!

But it doesn't help that I've been through 3 USB cords (chargers, lightening cables, whatever they're called) since April. That's one every 6 weeks? I don't live in America I love in New Zealand. Do we just get poorly made ones? I don't know. We also don't have apple stores so I can't see an actual apple employee or genius. My phone carrier won't replace for free under warranty, and neither does the electronic store I purchased the last one from. They insist the problem is with me. I don't want to pay $30 for a new cord every 2 months so I've been careful when disconnecting my phone, Not sure what's actually going on! I never had this problem with my iPhone 4 cord I had for 2 years so can't help but feel it is a manufacturing fault? I just want a decent charger :(

And I have a question, when I plug my phone in I know the lightening bolt symbol shows in the battery in the top right corner, but what does it mean when it shows a plug instead of the lightening bolt? My phone sometimes does that too.

A plug means that it is fully charged, and charging has stopped.

Also, are you sure you are getting genuine Apple cables? The Apple cable is $19. http://store.apple.com/us/product/MD818ZM/A/lightning-to-usb-cable?fnode=45

Yea it's genuine. Bought from reputable stores but I live in nz so it's more expensive http://store.apple.com/nz/product/MD818ZM/A/lightning-to-usb-cable?fnode=45

Makes sense about the previous post, it shows the plug though before the phone is fully charged. So if its not connecting properly then something's not right!

Funny though, reviews for the cable only have 2 stars lol...

My 3rd charger is about to stuff out, it only charges one way instead if both ways like it used to. If its me then I'm at a loss of what I'm doing... I don't pull or yank the cords. The charger stays in the same plug up high away from my children.. My phone is looked after and doesn't get knocked around so should have knocked something in the actual phone. Who knows! It's very frustrating though lol

Less than 1 out of 1000 customers report any issue with their Lightning cable.

Does this answer your question?

Maybe they don't take the time to report it. It was only after my third cord broke that I decided to complain and after the dismal customer service I received when I called the Apple Store.