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Questions regarding logic board replacement...

I believe I have one of the mid-2010 MacBook Pro units affected by TS4088. Yesterday was the first day it exhibited the problem. My AppleCare ran out April 26, 2013 (13 days ago). I have made an appointment with a genius at my local Apple Store.

1. Will they still replace the logic board? (wording in TS4088 seems a bit vague on this)

2. How long does it take?

3. If the problem is not fixed, will it cause any serious damage to my computer? (or just the inconvenience of it blacking out from time to time?)

4. If they won't fix it under warranty, how much does it cost out of pocket?

MacBook Pro, Mac OS X (10.7.5), 15-inch, Mid 2010

Posted on May 9, 2013 5:07 AM

Best reply

Ralph Landry1

Level 8

41,850 points

Posted on May 9, 2013 5:15 AM

If there is a known fault in the logic board, Apple often operates the same as car companies, bring it in for service as a recall item and covers the repair. Since they have acknowledged an issue one hopes they treat it that way.

Time depends on the store, how busy they are, available parts (even if not there they can usually get the board in a day) so as a guess, a week.

Not fixing a fault is not a great idea, you cannot be sure there is not another problem so it is best to have it resolved.

Logic boards typically are in the price range of $350-700 depending on the computer and work involved.

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20 replies

HawkNor

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Sep 4, 2013 3:44 PM in response to ddupont

Hi ddupont,

Just curious as I'm about to turn in my Macbook Pro with the same problem: Did your problem get resolved after the repair?

ddupont Author

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Sep 4, 2013 4:42 PM in response to HawkNor

Hi Hawk,

Yes, it is totally fixed now. No further issues whatsoever.

HawkNor

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Sep 4, 2013 4:52 PM in response to ddupont

Cool that the repair went good without problems!

Did they erase and re-partition your hard-drive as well, and/or install a new operating system? (Mountain Lion, etc)

ddupont Author

Level 1

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Sep 4, 2013 6:25 PM in response to HawkNor

Nope, they left it alone. I had set up a separate account for them to use for troubleshooting and backed everything up, just in case, but when I got it back everything was in its place. I don't think the problem affected the hard drive at all, only the logic board. So it wasn't necessary for them to install anything new.

Just make sure you get all their promises of replacing everything for free (if they offer that) in writing. That was the main snag I ran into. They told me it would be gratis, then tried to make me pay for it when I came to pick up my computer. But luckily I had a copy of the work order handy and was able to get it straightened out.

I still don't think they should charge anyone for replacing a defective part, though, regardless of how many days you are past your Apple Care.

HawkNor

Level 1

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Sep 5, 2013 1:21 AM in response to ddupont

Thanks for clearing that up! Sounds like getting their promises written is a great idea indeed.

And nope, they shouldn't charge the customer of defective parts. If the product doesn't work properly, and it's not the user's fault, then they should cover it regardless of it happening 2 or 4 years after purchase in my opinion.

Well, crossing the fingers that this goes (for the most part) smoothly with me as well, getting the computer in today.

Questions regarding logic board replacement...