TS2446: If your Apple ID has been locked
Learn about If your Apple ID has been locked
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All replies
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Helpful answers
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May 9, 2013 7:35 AM in response to Fireman701by King_Penguin,★HelpfulMost of the people on here, including myself, are fellow users, we won't know why it's been disabled.
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
If it then works on your computer's iTunes but not your phone then try logging out of your account on the phone by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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May 30, 2013 7:27 PM in response to King_Penguinby MikeQue,★HelpfulI tried all of the suggestions after getting this message on my iPad. I even called Apple support, and after 30 minutes on the phone, they assured me that my account was now enabled and would work after 10 minutes. Guess what, still the same unspecific message that my Apple ID is disabled.
What a shame. There must be a serious problem with the Apple Store servers if this is happening to so many people.
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Jul 10, 2013 8:59 AM in response to Fireman701by zamboknee,★HelpfulSame problem here as of July 10. Called and they told me to reset password. Did that but didn't help. I'm still "Disabled"
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Aug 3, 2013 7:52 AM in response to Fireman701by Nicole4405,★HelpfulMine is also disabled. Have reset my password numerous times. I'm getting very frustrated with apple
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Aug 4, 2013 4:06 PM in response to Fireman701by Facetings,★HelpfulSame problem here, I can't download apps on my ipod touch or rent/purchase movies on my apple tv. I tried resetting my password, signing out then back in on my apple tv, and still go the same message. "Your Apple ID has been disabled."
Very frustrating.
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Aug 5, 2013 6:50 PM in response to Facetingsby Aggx,★HelpfulI am getting the same problem but can't get any help from Apple. Keep getting sent back and forth between Apple and ITunes but no resolution. Sounds like a systemic problem they don't even know they are having!
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Aug 5, 2013 8:04 PM in response to Aggxby MikeQue,★HelpfulIt's a pain, but you have to call apple care and be persistent, and not every person there knows what to do, so you need to keep trying till you get someone who knows what to do. They have to take you through steps where you login to your account online and they do a reset on your account.
It's ridiculous, and I am sure apple loses a ton of business this way, but they're king now so don't have to play hungry.
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Aug 9, 2013 12:14 AM in response to Fireman701by mflury,Mine, too. My itunes works on all computers just not my iphone5 .
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Aug 9, 2013 5:50 AM in response to mfluryby King_Penguin,★HelpfulHave you tried logging out of your account on your iPhone by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then logging back in to see if that 'refreshes' your account on it ?
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Sep 5, 2013 9:43 AM in response to MikeQueby Ozpunka,★HelpfulYep same here no matter what I do,I've gone in and updated password at apple a million times it feels, still says apple ID is disabled when I try to download anything at the App Store.this is so frustrating and how many times do I have to go in and change my password.
People do not forget your apple ID password, u will go crazy with frustration....
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Sep 5, 2013 9:44 AM in response to Ozpunkaby King_Penguin,★HelpfulAfter resetting your password you've then tried logging out and back into your account ?
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Sep 5, 2013 9:44 AM in response to King_Penguinby Ozpunka,★HelpfulIt don't work,nothing works, it continues to say, apple I'd is disabled, I'm now going to attempt to shut down my ipad I guess, done that before but I'm lost for ideas.....
Apple glitch I think....
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Sep 7, 2013 6:48 PM in response to Fireman701by DianePT,★HelpfulI have had this problem for weeks. I want my money back!