"Your apple id has been disabled"

Thanks rnicks, this is exactly what I needed to do. I also had two disputed charges so I subsequently changed my password (and added two step verification) and when I went to use appletv the next day, it said my account was disabled. I called 1-800-275-2273, chose "more info" because I wasn't going to pay for the one time apple support, and they quickly transferred me to iTunes support. Once you've been sent to iTunes support, be sure to be by your computer or have a device handy because they'll send you to appleid.apple.com and you'll sign in to obtain a temporary PIN to give the operator. After you give them that PIN the operator will enable the account. Total call time for me was 13 minutes on a Saturday morning. And my appletv worked immediately after the call.

I had my credit card company disputed some itunes charges a few weeks ago. I found that my apple id got disabled after that. From a hindsight I think it is reasonable for Apple to disable my ID to protect against further fraudulent activities. I agree that it's been a frustrating experience to try to find an answer online by yourself, especially when you want to get something done quickly, such as transferring some apps to a new ipad. Anyway, today I reached out to Apple and got it resolved within 15 minutes. Here is what I did and hope it would help those in similar situation.

1. From a browser (I used my xp pc), go to https://getsupport.apple.com

2. Click See all products and services

3. Click the huge Itunes icon

4. Click Itunes Store

5. Click Account Management

6. Click Apple ID acocunt Security (on the left hand side)

7. Type the message your apple id has been disabled

8. Click Continue

9. Select United States (there is also Canada and Others)

10. When you see How would you like to get help? Choose a support option for your topic.

Click Talk to Apple Support Now

11. Enter pone number and apple id and click Continue

12 When you see the following messages on screen, click it

Talk to Apple Support Now

Provide your phone number and Apple Support will call you now.

Wait time: 2 minutes or less

After I clicked I got a call immediately from Apple Support from 18002752273 - I am not sure if you are supposed to call this number directly though.

I answered 3 security questions and the operator submitted a ticket to the Itunes Support or Itunes Security department. After a few minutes she came back to tell me that it was fixed. All the frustration is gone.

Happy Holidays.

Thankyou very much, same problem, your solution worked great, took less than 15 minutes.

This solved the problem for me too. Thanks for helping with this very frustrating issue!!

This solution worked great ... thanks for the heads up!

Thank you so much for typing this step-by-step. Apple personnel were great to me & re-abled my Apple ID. I had paid for an in-app purchase via PayPal from my phone on 12/24/13 & never recv'd the game item. Game Support later emailed that there would be a delay due to the Holiday & they needed acopy of my Apple receipt. Nothing was resolved by the 2nd week of Jan so I opened a PayPal dispute. The last week of Jan I received the in-game item & an apologetic email from game support. Today I got an email from PayPal that they had processed a refund & closed the dispute. I saw the account was disabled when I tried to update my apps so you saved me a lot of time I would have wasted trying to reverse the refund to inable my ID.

You can call the toll free Apple support line and they will reset it for you.

Itunes Support

United States

1-800-275-2273

http://support.apple.com/kb/HE57

same here; very disappointed - tried all of the suggestions on this board - no luck. Apple: are you reading this? Houston... you have a problem...please fix it; we are waiting.

These are user-to-user forums.

What have you been able to do e.g. have you been able to successfully reset your password ? And if so you've then logged out and back into your iTunes account on the computer/device that you are using ? If that doesn't work then what did iTunes Support say when you contacted them ?

i've had to make 4 new apple id's this is a horrible problem need to fix it fast!!!!!!!

I encountered same problem today "Apple ID account disabled" and I fixed it in a few minutes.

If signing in and out of your account, turning on and off your iphone, resetting password, connecting it to itunes and etc. doesn't work 😟

Here's the step how to fix, check your apple customer service number http://support.apple.com/kb/he57 here you can find your country's Apple Customer Service and talk to Account Service Team and say how to enable the Apple ID Account.

Apple Account Service Team will assist you quickly and they will able to "enable your account" in a minute even if you had some problem in your bank credit account or etc. just make sure you're the owner and can answer all their question to verify your account. Do it now! 🙂

Message was edited by: mhyyonting

My wife disputed a charge for iTunes Match. Apple disabled the Apple ID and it required both my wife and I to call and ask politely to reinstate. This required the Apple employee to reinstate and iTunes ( apparently a different department ) to reinstate before resolution reached. Don't let your wife be in charge of Apple ID!!!

Thank you so much - this worked great. I got a call from Apple Support immediately and the entire problem was solved within 5 minutes. Appreciate it very much!!!!!

i had $450 saved up in my apple account from different special occasions. I love listening to music so i was on my phone about to buy some new songs when i get the message "your apple id has been disabled" for no apparent reason. at first i was very angry but now i just want to know if i will have lost this huge sum of money forever, or if apple have the decency to at least refund me this money

Apple are not here, these are user-to-user forums. Have you tried getting your account re-enabed e.g. via http://iforgot.apple.com ? If you can't get it re-enabled via that, then you might be able to get re-enabled by contacting Support in the country where you are (and which is on your iTunes account) : http://support.apple.com/kb/HT5699