"Your apple id has been disabled"

i had $450 saved up in my apple account from different special occasions. I love listening to music so i was on my phone about to buy some new songs when i get the message "your apple id has been disabled" for no apparent reason. at first i was very angry but now i just want to know if i will have lost this huge sum of money forever, or if apple have the decency to at least refund me this money

Apple are not here, these are user-to-user forums. Have you tried getting your account re-enabed e.g. via http://iforgot.apple.com ? If you can't get it re-enabled via that, then you might be able to get re-enabled by contacting Support in the country where you are (and which is on your iTunes account) : http://support.apple.com/kb/HT5699

Well the thing is with me (because I switched to android for everything) I never use my apple id, however I recieved an 'apple' email today stating I have changed my bank account details and now my Id has been disabled, it then asks to click a link and enter my id and password - i was wondering if anyone else has recieved this before, it's just because I know I never changed my details and logging in via the sign in though the uk apple website seems to suggest to me that my id is working correctly - just checking incase it's some sort of scam.

It's likely to be a phishing email to try and get your account and payment details - is the email not personalised (real emails from Apple tend to be personalised, not just 'dear customer' or similar), and what site does the email take you to ?

If it is a phishing email then you could forward it to Apple : reportphishing@apple.com

Received phishing fro an apparent apple, saying that my account was blocked .

this is the site .....asking all the details....it looks like apple but is not !!! watch out I had to block my CC.

this is the link ..DO NOT USE IT!

mykelly.n*t/iTunesConnect/EN_en/65be3042acc8934772196d34aebb9419/#

<Link Edited By Host>

i contacted support through email and was provided a number to call. i then tried to call general apple support as well. both times, an automated message tells me i have to pay $19 in order to receive phone support. are you ****ing kidding me??? they disable my ID and now have the nerve to charge me $19 so i can get them stupid idiots at apple to fix it?!

Contact the account security team.

Go here: http://support.apple.com/kb/HE57

And search for the number appropriate to your country. When you call press "0" Then "5" and when you speak to a live advisor, ask them to transfer you to the iTunes Account Security team as your account is disabled. They will need to verify your identity which can only be done over the phone. Once this is done, you should be able to get back into your account.

The iTunes chat team and email team will NOT be able to help with this due to the security involved.

Hope this helps.

Same here. Reeaaaallly tired of all the time I waste with chronic Apple password problems

Same deal here, getting a headache, Android is becoming attractive to me.

It worked in my case. "Your Apple ID has been disabled" message appeared on my screen last week. I tried - as most of you - changing my Apple ID password, logging out and logging in - but nothing worked. Then I requested for a call, and I received a call in a minute from the Apple Support team here in Germany. They were very supportive and helped me enable my ID again. The problem was due to my last purchase on AppStore - something went wrong with my payment and transaction did not succeed. There was an outstanding balance on my Apple account. Therefore it was disabled. Together with the call-center guy we sorted it out and my Apple ID was enabled immediately. It is working fine now.

Although most of comments claim that Apple has failed in this issue and Apple does not care about it, I personally do not think so. A multi-billion company that produces one of the best smartphones in the world can not be "failing to fix such a bug for years or not caring". I experienced it myself and am sure they DO care.

I guess you need to ask Apple Support to check your account and your activities which went wrong on AppStore / iTunes: simply go through the security verification process and they will inspect your account in details. I am sure they will find the case: it might not always be a technical bug, there might be a number of other reasons. In my case it was a failed purchase.

I hope everybody who is having this issue gets it fixed soon!

I Used to have the same issue, I reset my password with iforgot and still can't update, so I erase those apps and install them again, it works.

Same problem. Apple techs are grade D if you ask me.

I appreciate your post, it did put me on the right track, but it was still a long road. When I finally reached the iTunes account team, it took 30 seconds to answer questions and re-enable. HOWEVER, it took 1.5 hours to get passed the regular support folks. A few holds, resets on my computer and iPhone, re-syncs with the computer iTunes software, reboots of PC and iPhone, I finally convinced them to pass it to the iTunes account team. Each of the tech support reps were very cordial AND it was not an Indian call center so I made some new friends along the way while waiting for various operations to complete, but it was kind of like the doctor trying to talk to you during a prostate exam or the dentist engaging you in conversation as he approaches with the Novocain needle; I appreciate the effort, but it doesn't help much. :-)

This worked perfectly!!!!!!