Macbook pro freezes constantly -HELP

Note: I installed 2 new memories of 8GB each..could it be this?

Yes. Especially if the issue occurred right after you installed 16gb. Is this what happened?

I live in Rio de Janeiro and they take 15 days just to inspect the computer! I can't be this long without computer!!

If you have Apple Care, you can request a replacement while your compouter is being repaired.

Download Mactracker, look up your model to find out the maximum amount of ram your computer can take. Only install the recommended max to see if the problem goes away.

Which os version are you using?

Troubleshoot the spinning beach ball

How large is your hard drive and how much hard drive space do you have left?

I gather you already made sure the ram was seated correctly?

750GB memory 111.2 GB free

You should never let your hard drive get to where you have only 10-15% of space left.

what do you mean make sure the memory is seated correctly?

Installed=seated. Judging by the pic you posted, it appears so.

subtilography wrote:

is there a way a can ask this guy directly?

https://discussions.apple.com/thread/5019460?answerId=21985554022#21985554022

Linc frequents this forum area. Hopefully, he will see your post. There is no way to speak to him directly as his email is not listed in his profile. I will put through a SOS for you.

subtilography wrote:

I installed it on the april 8th, and the first time my mac froze was on the 23rd of April.

It's not unusual for problems in RAM to show up intermittently after installing it.

Lines on the screen is usual for such a recent issue machine that's broken in already, unless it was abused or overheated, or subjected to a lot of dust clogging the cooling fins behind the fans.

Run a extended Hardware Test overnight, if the RAM is the problem it might find it.

Apple: Hardware Test

Need to have a Internet connection, hold the D key down for quite some time while booting the machine to load it from Apple's servers.

You also can use MemTest or Rember with no other programs running to ensure most of the RAM is being accessed.

http://www.kelleycomputing.net/Rember/

Replace the factory RAM, and if you have to return the new RAM, make sure to buy from a qaulity vendor like Crucial.com or OtherWorld computing which TEST the RAM to make sure it works as intended the first time.

PC RAM or discount RAM can be very problemic and just cost more in shipping and labor, especially on a Mac laptop.

That's not memory. It is storage. And it is strange.

Certainly, the first thing you should do is backup. Double-check it and make sure your critical files are on the backup.

Then you can put the old RAM back and see if it freezes again.

If so, install or boot from a different hard drive and see if it continues to freeze. Is that the original hard drive? The notebook hard drives often die after about 3 years. What you describe could easily be caused by a failing hard drive. It could be caused by other things too, but none of those are as easy to test and fix as a new hard drive.

subtilography wrote:

dont you think its weird that the memory shows only 'other'?!

One possible explanation (which I very recently learned about from another of our ASC gurus, Pondini):

If Spotlight is disabled or your "Macintosh HD" is in the Spotlight system preferences > Privacy list so it is not indexed, then the display of hard drive space (not memory) will list most if not all of it in the "other" category.