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Macbook pro freezes constantly -HELP

Please please help. It's driving me nuts. My macbook pro early 2011 started freezing, with lines on the screen and I am have to force shut down evertime.
It first started happening about a month ago, like 3 times in a row in one hour, then I followed a series of procedures that I found here in the forums and stoped, then since yesterday started happening again, and the computer doesn't last more than 10 min without freezing. without doing anything in particular, like just using chrome.

I have started up in safe-mode, I have used disk utility etc.

Note: I installed 2 new memories of 8GB each..could it be this?

Can anyone suggest anything before I have to take it to an apple store? I live in Rio de Janeiro and they take 15 days just to inspect the computer! I can't be this long without computer!!

Many thanks in advance

MacBook Pro, Memory 16GB 1333 MHz DDR3

Posted on May 19, 2013 3:49 PM

43 replies

May 20, 2013 5:59 PM in response to ds store

Hi ds store!

First thing this morning I put the original RAM back (4GB), it worked for most of the day without freezing, and then it happened again! since then I can´t have it on for more than 5 min.

I bought my RAM on Crucial and it´s a crucial RAM 😟

I honestly don´t think its cause of the RAM

I am going to run the extended harware test now, but then what do I do with the results? do I post them here?

thank you for your help!

May 20, 2013 6:07 PM in response to etresoft

I have put my old memory back and after a few hours it froze again! and it seams that its getting worse and worse!

How can I boot from a different hard drive?

I have SMART reporter installed andanother one, that supposely tell me if my drive is falling and its says everything is fine! I have also repaired disk permissions several times, and if I ´verify disk´ it also says everything is fine.

May 20, 2013 6:11 PM in response to R C-R

thanks RC-R i guess its exactly that, I have disabled spotlight as I thought idexing could be doing the freezing...

CMCSK

Level 6

11,452 points

May 20, 2013 6:43 PM in response to subtilography

subtilography wrote:

I am going to run the extended harware test now, but then what do I do with the results? do I post them here?

thank you for your help!

If any errors are found, take the computer to an Apple store or an AASP. Whichever is more convenient for you.

etresoft

Level 8

46,988 points

May 20, 2013 7:16 PM in response to subtilography

subtilography wrote:

I have put my old memory back and after a few hours it froze again! and it seams that its getting worse and worse!

It's not the RAM.

How can I boot from a different hard drive?

Connect another bootable disk

System Preferences > Startup Disk > pick the other disk

I have SMART reporter installed andanother one, that supposely tell me if my drive is falling and its says everything is fine! I have also repaired disk permissions several times, and if I ´verify disk´ it also says everything is fine.

SMART is a positive failure indicator. If SMART says the drive is dead, it is dead. If SMART doesn't say the drive is dead, it could still be dead. I always suggest checking the hard drive because they always fail, they are so easy to check, and so cheap and easy to replace.

There is also a possibility you could have some software conflict with kernel extensions. "Lines on the screen" typically means some type of hardware failure, but this is an internet forum, so you never know. I wrote a little diagnostic program to help show what might be causing software conflicts. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.

Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

May 20, 2013 7:45 PM in response to etresoft

Hardware Information:

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

AMD Radeon HD 6750M - VRAM: 1024 MB

Intel HD Graphics 3000 - VRAM: 384 MB

Startup Items:

ProTec6b - Path: /Library/StartupItems/ProTec6b

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:10

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 749.3 GB (111.11 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt Version: 0.0.68

at.obdev.nke.LittleSnitch Version: 2.4.4

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist

Problem System Launch Agents:

[failed] com.apple.mrt.uiagent.plist

Launch Daemons:

[loaded] at.obdev.littlesnitchd.plist

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.aladdin.aksusbd.plist

[failed] com.aladdin.hasplmd.plist

[loaded] com.cleverfiles.cfbackd.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.rim.BBDaemon.plist

[loaded] com.wdc.WDDMservice.plist

[loaded] com.wdc.WDSmartWareServer.plist

[loaded] com.xrite.device.xrdd.plist

Launch Agents:

[loaded] at.obdev.LittleSnitchNetworkMonitor.plist

[loaded] at.obdev.LittleSnitchUIAgent.plist

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.rim.BBAlbumArtCacher.plist

[loaded] com.rim.BBLaunchAgent.plist

[loaded] com.wacom.wacomtablet.plist

[loaded] jp.co.canon.CUPSPS2.BG.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

[failed] com.bitcasa.BitcasaUI.plist

[loaded] com.google.GoogleContactSyncAgent.plist

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist

User Login Items:

SmartDaemon

Dropbox

VLCStreamer

SMARTReporter Tryout

3rd Party Preference Panes:

Flash Player

WDQuickView

Internet Plug-ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

EPPEX Plugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Google Earth Web Plug-in.plugin

googletalkbrowserplugin.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin

WacomNetscape.plugin

WacomTabletPlugin.plugin

User Internet Plug-ins:

Picasa.plugin

Bad Fonts:

None

Top Processes by CPU:

4% WindowServer

2% EtreCheck

0% BBLaunchAgent

0% cfbackd

0% Dropbox

0% loginwindow

0% Finder

0% xrdd

0% imagent

Top Processes by Memory:

147 MB RimAlbumArtDaemon

78 MB Dock

74 MB Finder

70 MB WindowServer

66 MB Dropbox

57 MB SystemUIServer

52 MB Google

49 MB VLCStreamer

45 MB loginwindow

41 MB WacomTabletDriver

May 20, 2013 7:47 PM in response to etresoft

Connect another bootable disk

System Preferences > Startup Disk > pick the other disk

Sorry for my ignorance, but "another bootable disk"...can it be my external hard drive?

May 20, 2013 9:00 PM in response to etresoft

Great... I just discovered I also have the malware "api.mybrowserbar.com"

In this discussion https://discussions.apple.com/thread/4968494?answerId=21781910022#21781910022, the guy solved it just by entering in safe boot, but my mac it´s not even getting in safe boot, it get´s stuck on a dark grey sreen.

could this malware be causing all of this??

shall I create a new discussion?!

May 20, 2013 9:46 PM in response to subtilography

ok... and finally, it simply wont boot up now! after apple logo shows it gets stuck on a blue screen and the fans go crazy and the computer heats up a lot! 😟

I have resetted NVRAM and SMC..

don't know what else to try without your help!

May 21, 2013 10:10 AM in response to etresoft

hi etresoft, can you please please get back to me? i posted the results from the test u recomended here! many thanks

etresoft

Level 8

46,988 points

May 21, 2013 12:15 PM in response to subtilography

subtilography wrote:

hi etresoft, can you please please get back to me? i posted the results from the test u recomended here! many thanks

I don't know. Lines on the screen is always always a hardware failure. Now you are talking about malware?

Try booting into your recovery partition. Hold down command R while booting: http://support.apple.com/kb/HT4718

While there, run Disk Utility and repair your disk. Is your external disk Time Machine or a bootable clone? If so, you can restart while holding down the option key and pick your startup volume. If it runs perfectly from another drive, then your startup drive is bad.

May 21, 2013 1:32 PM in response to etresoft

but did that test you toldme todo show anything?

i already did repair disk while on recovery partition and says its OK! every test i do in regards to the drive it says its ok!! how can i knowfor sure its failing?!

my external disk is just where i back up stuff but its not time machine! can i just start up my computer from it?!

and then i can use my computer normally?

thanks for your time

May 21, 2013 1:34 PM in response to subtilography

i dont know what it means tobe a bootable disk...

May 21, 2013 1:44 PM in response to subtilography

shouldn't console reports say something? or activity monitor?

May 21, 2013 2:10 PM in response to etresoft

i just need to rule out every possible thing i can do at home with your guys help before im left without computer for at least 10days!! I'm begging for help!!! please please and thank you again!

Macbook pro freezes constantly -HELP