Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Thunderbolt Display USB ports screwey?

I just bought this thunderbolt display about 2 weeks ago, and as much as I love the DISPLAY, the rest of it is making me want to kick puppies!


The display has three USB ports in the back. In port #1 I have my wired apple keyboard plugged in. In port #2 is an external USB drive, and in port #3 is a powered USB hub.


I take my Macbook Pro with me out and about pretty much every day, and then when I come home I dock the MBP to the Thunderbolt display.


For the first week this worked wonderfully.


Ever since that first week though I have been having CONSTANT problems with the display. When I dock the MBP, then hit a key on the keyboard to wake the computer, nothing happens. I wait a minute. Nothing.


I then click my magic trackpad and I hear the USB drive spin up, and the display wakes up. Great. I then go to type my password. Nothing. The USB wired keyboard DOES NOT WORK. This is also why it wouldn't wake when I hit a key on the keyboard. The wired keyboard refuses to work. I UNPLUG the wired keyboard from port #1 on the Tunderbolt Display and plug it in to the powered USB hub (which is itself plugged into port #3 on the display) and NOW the keyboard works. I type in my password.


Bad port #1?


Here is the kicker. After i've logged, in I can unplug the keyboard from the USB hub, and plug it BACK INTO the diplay port #1 and it works fine, and will continue to work fine until such time as the MBP is put to sleep again.


tl;dr Port #1 on my Thunderbolt display does not work until after i've logged into my MBP.

iPad (3rd gen) Wi-Fi, iOS 6.1.3

Posted on May 27, 2013 6:39 PM

Reply
Question marked as Best reply

Posted on May 28, 2013 4:35 AM

Have you tried to reset the TB display? Unplug from the wall. Wait at least 30s then connect your MBP to display. Plug display back into wall, power up MBP and see what happens. This process can reset the settings. Also, are you running V1.2 firmware on display?. If that does not work remove all items connected to USB port except the keyboard and see what happens. I've had issues with external drives casuing boot up issues. It is also possible that at startup the keyboard is drawing mor amps than the USB port can provide (not sure why this would start doing all of a sudden).

22 replies

Aug 30, 2014 11:12 PM in response to jwvanderbeck

hello, i faced up with this problem and discovered that contacts in Apple usb cables, and that extension cable that helps, are placed a little deeper in the USB-plug than in wireless USB keyboard receivers and other peripheral, in which for minimizing, contacts starts right from the end of the pad. So - when plug such a USB devices into back USBs of TBD, do it not to the end, but leave some space. So - contacts are on its places and everything works without extension cables. But its really weird to meet such a featurebugging states on apple device, which costs 1 thousand dollars, because this thing with space between contact and the end of the pad considered in macbook pro own USB ports 🙂🙂

Oct 29, 2014 11:14 AM in response to rustem.galiullin.russia

This just started happening to me last week. I just purchased a MacBook Pro and Thunderbolt Display in August. I have two external drives and a keyboard plugged into my Thunderbolt USB ports. It seems the problem starts after the MBP goes to sleep once. The drives disconnect (I get a notice that the drives were not ejected properly) and the keyboard no longer works. This will happen a minute or two after waking. And, just now, I unplugged and re-plugged in the drives and they are working but I wound up plugging the keyboard into one of the MBP ports. Up until last week, the MBP would go to sleep and wake just fine and all peripherals worked.


Has there been a software update that could have caused this? I'm still on Mavericks and considering going to Yosemite soon but wanted to wait until any initial bugs were worked out. Advice?

Oct 31, 2014 1:17 PM in response to ScubaMare

I have dealt with this for a year and a half. I pretty much just take it for granted now that the T-bolt display looks beautiful, and that is why I bought it, but I can't rely on it has a USB or Firewire hub. There is something wrong with the way it's hardware integrates the info from the Thunderbolt cable. The best way I was able to test this was the use of a USB audio interface through the display. It was absolutely terrible- I was able to connect and get it running, but all the audio had horrible static running through it. The issue with static only resolved when I used the USB on the MBP directly, and decided to not use the Thunderbolt display's USB or Firewire hub at all. Too bad Apple couldn't deliver on its promise, and doesn't seem to care at all about its customers at all in this regard.

Nov 23, 2014 1:03 AM in response to ScubaMare

Hi


Solve the problem – Your power cord must be connected to a socket with Earth (Protection Earth typical marked PE).


I read a lead where a guy said that static electricity build-up (in you) can trigger the macbook's internal USB controller, because it can sense the transient voltage spike as an over-current condition and will therefore shut down (suspended) the offending devices on the associated port.


I have had this problem for a long time without solving it, besides unplugging a million times. But reading the thing about static electricity... rang a bell for me "EARTH Connection" I was only connected with 2 pin connector (Phase and Zero) I was running without protection Earth. I replaced my power cord with a 3-pin cable (Phase, Zero and PE) and connected that to a 3-pin socket. It worked right away. Why because PE eliminates static electricity besides being a protection against hazard electrical chock.

Nov 23, 2014 7:52 AM in response to KlixDK

KlixDK,


That is a good thought, but I think most of us here are plugging in our Macs, peripherals, as well as the Thunderbolt displays with the 3-pronged grounded (Earth) pins. The only way not to would be to use one of those 3-2 pin adapters, which is never a good idea when using electronics.


Or maybe I misinterpreted your post?

Dec 20, 2014 9:23 AM in response to kennamy

I recently had the same experience with my display. After going through all the recommended fixes without success, I noted that my Mac Air "rubberized" travel cover was not in its normal location, i.e. isolating the MacAir from the display base. The misplacement created a direct metal to metal contact between the computer & display. I reposition the cover to isolate the devises and rebooted. Everything seems to be back to normal.

Thunderbolt Display USB ports screwey?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.