iPhone to Android iMessage bug fix

trudeau43

Re: iPhone to Android iMessage bug fix

Nov 12, 2013 10:40 AM ( in response to Pat518)

Check that out and I was told that apple advisors see more info then us regular people.😁

http://support.apple.com/kb/TS5185

The solution for this issue is to call 1-800-MYAPPLE and say you need to deactivate your imessage after updating to an non-apple phone since your iPhone friends cant send you messages. They will do the needed steps to remove your number from the iMessage system which after initiated can take a couple hours up to a day. If that does not fix the issue then your contacts are not sending to your phone number and or need to start a new conversation with you. If that does not help it then you are not doing it right or they are not sending to your phone number. The advisors see much more than us consumers can as with most articles which are internal only and even if released to public would not help anyone because you have to have access to their internal systems.

bad assumptions made on your part. you can follow all the advice on here, on the apple support docs and by talking to applecare reps repeatedly but for some people iMessage just doesn't let go very easily.

as with everything else in this world, it's not perfect. quit assuming that those with persistent issues must be doing it wrong.

If you cant access you iphone, you'll need to reset the password for your apple ID. My iphone died after I only had it for a year, so I switched to an Android. Since I could not deactivate imessage on the phone, I had to reset my apple ID. It's really easy. Here are the instruction on how to remove your cell number from imessage.

http://support.apple.com/kb/HT5538

I will repost solution that works 100 percent that was posted by other user on that thread. All the rest that you tried do not work.

trudeau43

Check that out and I was told that apple advisors see more info then us regular people.😁

http://support.apple.com/kb/TS5185

The solution for this issue is to call 1-800-MYAPPLE and say you need to deactivate your imessage after updating to an non-apple phone since your iPhone friends cant send you messages. They will do the needed steps to remove your number from the iMessage system which after initiated can take a couple hours up to a day. If that does not fix the issue then your contacts are not sending to your phone number and or need to start a new conversation with you. If that does not help it then you are not doing it right or they are not sending to your phone number. The advisors see much more than us consumers can as with most articles which are internal only and even if released to public would not help anyone because you have to have access to their internal systems.

i've sorted this out now.

Please read my explanation here:

https://discussions.apple.com/thread/5412554?answerId=24488400022#24488400022

You will need to contact apple support according to my solution.

Whatever it was they did, and i can guarantee that they did SOMETHING to release my (t-mobile's) number from their ecosystem, even though they did not specify step two (whatever they did after instructing me to deactivate imessage on their handset - which i explained i had already done), it has now returned my SMS delivery and receipt status to normal, and i can send and receive to everyone and anyone in my Contact List.

mbco1975 wrote:

djfiii wrote:

I think we can all agree at this point there is nothing more to be done - Apple has a limited fix that works for some, not for others.

I don't agree. If a user can fix this through a series of steps on their iphone, Apple should be able to fix it with an iOS update. If they don't they are either rubbish at their job, or don't care as it only affects people who are no longer Apple customers.

As Apple is not fixing the issue, we may as well continue to bash them in the distant hope that enough negative publicity gets them to get off their lazy backsides and prioritise a fix for this.

replying on their website support forums with rants on apple ***** is not the way to raise publicity of the subject. all ur doing here is cluttering the forum so that people who are actually looking for answers to their problems cant find the troubleshooting steps that the people who are actually trying to help are posting.

go here to rant if u actually want someone at apple to hear u - apple.com/feedback.

here are the troubleshooting steps for this issue as it stands.

http://support.apple.com/kb/TS5185

http://support.apple.com/kb/HT5759?viewlocale=en_US

before calling applecare to have ur # unregistered by them:

if u have the old iphone still, turn off imessages and facetime.

if u do not have the old iphone still, text "STOP" to 48369. this should prevent anything apple wise from being associated with ur apple id at all.

both steps take up to 24 hours. please wait until those 24 hours are up until continuing with further steps.

if u did at least one of the 2 steps above, waited 24 hours, and ur iphone using contacts still cant text u:

call applecare at (1-800-275-2273) and have an apple advisor revoke the # out of the imessage/facetime system. if u followed the previous steps then it should already be out of the system but it never hurts to check with apple itself.

then have ur contacts turn off imessage and turn it back on. this should update the change with ur contact info. while they are in the correct page also have them make sure that they have send as sms turned on in settings>messages.

if that doesnt work, then have them delete every conversation they have with u in it, delete u as a contact, and then re-add u and try to start a new conversation.

---------

again i would just like to say that unless u are posting solutions to the problem or are looking for said solutions, please stop filling up this thread with complaints. there are other websites for that.

updated list of steps to try.

NOTE: some people are still posting that these steps have not worked for them and that apple has stated this is a known issue and are STILL working on it even after the update that was supposed to fix it.

http://support.apple.com/kb/TS5185

http://support.apple.com/kb/HT5759?viewlocale=en_US

before calling applecare to have ur # unregistered by them:

if u have the old iphone still, turn off imessages and facetime.

if u do not have the old iphone still, text "STOP" to 48369. this should prevent anything apple wise from being associated with ur apple id at all.

both steps take up to 24 hours. please wait until those 24 hours are up until continuing with further steps.

if u did at least one of the 2 steps above, waited 24 hours, and ur iphone using contacts still cant text u:

call applecare at (1-800-275-2273) and have an apple advisor revoke the # out of the imessage/facetime system. if u followed the previous steps then it should already be out of the system but it never hurts to check with apple itself.

have ur contacts update their software to ios 7.1 (or later, if available when this is read) as apple posted a fix for the iphones not receiving notifications about contact's imessages being turned off/revoked and are therefore still sending imessages.

if that doesnt work then have ur contacts turn off imessage and turn it back on. this should update the change with ur contact info. while they are in the correct page also have them make sure that they have send as sms turned on in settings>messages.

if THAT doesnt work, then have them delete every conversation they have with u in it, delete u as a contact, and then re-add u and try to start a new conversation.

APPLE communities reputation status

https://discussions.apple.com/static/apple/tutorial/reputation.html

"When another community member marks your answer as helpful or solved, you receive reputation points. Helpful answers are worth five points, and solved answers are worth ten.

You can see a user's status level and points next to each post."

While there is no direct correllation between quality of advice and amount of points, there is high chance that advice given by person with 0 (zilch) points may be incorrect and very damaging to follow. I completely agree with assesment that was given by previos two posters. Follow instructions not to turn off imessage and not to contact Apple at your own risk.

Lydeckr wrote:

Since Apple never advertised and never says that iPhone users should expect to no longer be able to text people without iPhones, I don't think what "people expect" comes from not knowing. This isn't about knowing or not, this is about a bug.

Bringing light to a bug, complaining about a bug, is how bugs get fixed. Whether it's previous iMessage bugs, lockscreen bypasses, killing wifi... those come to light because users bring light to them by complaining to Apple, and Apple issues a bug fix.

Of course we are more than welcome to bring light to more bugs that Apple makes.

,

It's not a bug. Not everyone ports their number from an iPhone to a non-iPhone permanently. Many people do so when they need to send in their iPhone for service and are using an older device. I once ported my number for a week from my iPhone to an old flip-phone.

And Apple never advertises it? Check again:

[What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support]

Go to Settings > General > Reset, then tap Erase All Content and Settings.

This will completely erase your device, including any credit or debit cards you added for Apple Pay and any photos, contacts, music, or apps. It will also turn off iCloud, iMessage, FaceTime, Game Center, and other services.

[https://selfsolve.apple.com/deregister-imessage]

[http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf]

JazzyGirl52 wrote:

This is not the solution. I've done that. I went to the store and spoke with the Genius. I've deleted everyone and readded everyones contact info. We have tried an android to apple fix that didnt work, and vice versa. This is clearly an APPLE incompatibility issue that they do not want to fix.

Bull. Apple has even set up a website to let you fix it on your own: [https://selfsolve.apple.com/deregister-imessage]

This assumes you failed to follow the instructions that Apple has on their website on what to do before you sell or give away your iPhone. Anyone that follows those steps has virtually no chance of having this issue.

That's still a carrier issue. Group MMS is a carrier function.

[Send a group message with your iPhone, iPad, or iPod touch - Apple Support]

If the carrier group message function fails to recognize a non-iMessage device in the group, even for one instance of a message being sent, then the message can end up being sent as an iMessage. That's a carrier side issue, not an Apple side issue.

modoguruNov 27, 2014 2:06 AM Re: iPhone to Android iMessage bug fix
Re: iPhone to Android iMessage bug fixin response to andrenat39

Try to turn off imessage here: https://selfsolve.apple.com/deregister-imessage/

Or contact Apple and ask them to turn it off here: https://getsupport.apple.com/ServiceOptionAction.action

ryanfromoklahoma city wrote:

How about we just deal with the issue the original post is about, and leave the argumentativeness to someplace else? There's 36 pages of back-and-forth, with some solutions buried somewhere inside. This is an actual issue with people switching from iPhone to other types of phones, at least Android. I have it right now, and there's so much conflicting information in this thread I don't know how to resolve it.

I am sorry for impression of that thread, but we seem to have a troll here who is giving incorrect information to newcomers. All necessary steps are listed here. That is someone else's post,

modoguruNov 27, 2014 2:06 AM Re: iPhone to Android iMessage bug fix
Re: iPhone to Android iMessage bug fixin response to andrenat39

Try to turn off imessage here: https://selfsolve.apple.com/deregister-imessage/

Or contact Apple and ask them to turn it off here: https://getsupport.apple.com/ServiceOptionAction.action

Let me make sure you understand how ridiculous you sound. You are saying that Apple servers have a bug, that goes in to your message thread (SMS message thread that it can't possibly access) and changes your phone number to something else associated with imessage. Then it makes sure that continuing thread is sent to everyone involved as imessage. I mean if you can buy that you can buy microsoft stealing my emails. I mean why the **** not. The best answer was already provided to you and not by me. I personally think that you have blown something non existing out of proportion. But if that would exist he best answer is here credit also goes to that guy. So you can enjoy lightbringing and I can enjoy enterntainment. If I were you in light of my information I would carefully re read statement below and understand that information is provided correctly by someone who is really good at that. And I do not complement people without reason.

TJBUSMC1973Dec 14, 2014 5:23 PM Re: iPhone to Android iMessage bug fix
Re: iPhone to Android iMessage bug fixin response to Lydeckr

Group MMS with non-iPhone users is a carrier function, not an Apple function. And as far as a deregistered number on a non-iPhone not getting messages from an iPhone, that's a sending issue, not a receiving issue. If your phone number has been deregistered from being an iMessage/FaceTime number, and an iPhone user still sees it as an iMessage when they are sending, then their iPhone is not checking the iMessage/FaceTime server to check to see if your number is or is not an iMessage number. Updating to the newest available iOS on their devices resolves that issue.

When I spoke to Apple Support, this is the site that the person directed me to in order to de-register my phone number from all imessage accounts that I had. I hope this helps everyone. These steps are for those who have switched from an iphone to an android phone.

1) Go to selfsolve.apple.com/deregister-imessage

2) Key in your 10-digit phone number

3) They will send you a CODE via text to this number

4) Key in the CODE and press enter

5) You are finished. It says that it may take a few hours before all contacts are updated, but I found that it only took about 45 minutes.

Pantherabast wrote:

switched from iPhone to android, and having this problem.

I have tried everything suggested here, and so far nothing has fixed my issue.

I bet you never tried this: iOS: Deactivating iMessage