iPhone to Android iMessage bug fix

chrisk03 wrote:

They do get the "not delivered" with red circle that they can click on to "send as text", but a couple of them didn't even know you could click on the red circle...and these are kids with much more Apple experience than mysefl. A ridiculous glitch that Apple needs to fix, but I won't hold my breath.

PS. Thanks for your service...ooh-ra!

They do not need to click anything, they just need to go to settings and messages and enable send as SMS option there. Instead of not delivering it will send correctly. Unless they just do not want to pay for SMS or send you messages...

TJBUSMC1973 wrote:

Support profile does have a link to iMessage. I've tested it myself, and seen it work. Ideally, when you will not be using an iPhone anymore, you should make sure to turn iMessage off, then erase the device. The other steps listed previously also have positive effects... in some cases.

No it does not, but believe what you will.

"Also, Apple Advisors do have access to more information in those articles than the public, as well as articles that the public never sees. Every company has internal information that never gets out to the public, for one reason or another."

Really?

😁

fromsouth wrote:

TJBUSMC1973 wrote:

Support profile does have a link to iMessage. I've tested it myself, and seen it work. Ideally, when you will not be using an iPhone anymore, you should make sure to turn iMessage off, then erase the device. The other steps listed previously also have positive effects... in some cases.

No it does not, but believe what you will.

"Also, Apple Advisors do have access to more information in those articles than the public, as well as articles that the public never sees. Every company has internal information that never gets out to the public, for one reason or another."

Really?

😁

Yes, really.

And likewise, you are free to believe what you want as well. Only an Apple Support Advisor (or someone that has worked closely with one in the past) would know for sure.

Deghan wrote:

Driving me nuts i have done everything and still doesnt work....

If you have truly done everything, try calling Apple Support and asking for a Senior Advisor to assist you. They have additional options they can try.

I am going to jump in to the fray despite my better judgement. I had an iphone because I wanted to see what all the hoopla was about. I tried and do not want to continue with iphones. I do not need to be insulted for my taste in phones. I came here looking for help. Instead you are acting like the jerky jocks you usually despise and are ill treated by. oohh I see you are nothing better than itelligent bullies looking for a place to exact some payback. I think the reality is that my friends should not have to go through all types of gyrations to try to send me a text message. And I should not have to do some techy limbo to get said text messages.

Fot the record this was not a problem before the God send of IOS7 which made iphone look more Android land. Which just proves that rivalry is good because it keeps both systems on their toes trying to improve and keep their customers happy for the most part.

Take you childish behavior to some blog and leave the this for the helpful comment

tacosamurai wrote:

it is a bug because if you have iMessage turned off, and have stopped using your iPhone etc. why in the world should it be getting messages anyways?

See, other phones do not have any problems to send to you, cause they have one address to send messages - carriers. Apple phones have two addresses(Carriers and Imessage), so depending on to what address people who have iphones send it to it goes to your imessage address or your carriers address. Now imagine that unless you sign out of imessage on iphone(express that you don't want to use imessage anymore) -Apple makes those address available for you for next 45 days. People who needs that to stop faster - they need to contact Apple. Once second address is taken from you by Apple, your friends are unable to send messages to that one(imessage) and the only carriers address is left.

for whatever it's worth i've been struggling with this "feature" for several days now. my daughter switched from iphone to android/galaxy S4 and my wife and i have been dealing with untangling her # from iMessage for 3 days:

1. followed everything listed everywhere on this thread. disabled imessage/facetime on her old phone, cleared profiles, sacrificed the neighbors dog.. no dice.

2. contacted applecare support 3 times, they revoked a certificate for her iphone, said wait 3 hours.. then said give it 24 hours.. after 48 hours they were struggling to come up with ideas.

3. enabling "send as SMS" was one suggestion but was a pretty weak work-around as every single message first tries to send as imessage, immediately reports a failure(because her phone isn't registered anymore!#@) and then sends as SMS.. BUG.

finally this evening after talking to another support rep, for whatever reason he suggested we take the old iphone and erase/reset. we did this and after it registered back to apple my phone changed behavior.

Now - after the reset when I send her a message it still attempts iMessage first.. then goes as text but all subsequent messages send immediately as text.. deleting/restarting threads with her give same experience.. ok, so better.. now the problem downgraded to a minor nuisance i'm willing to live with.

another interesting tidbit is i had someone with an iphone send her a message who have never messaged her before and for them it goes straight through as SMS, never attempted iMessage for them and yes they have iMessage enabled.

iMessage has been at times very handy but man when it's frustrating its VERY frustrating.

My problem is that i no longer have the orignal Iphone and cannot go into setting and switch off Imessage. The iphone has been Reset and the phone is off the icloud and still cannot recieve text from Iphone users.

It don't matter. I do have the original phone and I tried all the above and it still tries to send as a iMessage when my iPhone friends try to text me. Only way they can text me is if THEY turn off iMessage.

guys, guys, GUYS!

(sorry for raising my voice 😎)

When one makes the 'mistake' of changing from an Apple device to an Android, what then happens with the phone number that was used with the Apple server imessaging then often as not is the same phone number that then is used when changing the apple device to an android device.

When activating the imessaging option - such that one is eligible then to use the apple servers to place imessaging text messaging this is done by taking the users phone number and activating it to the apple imessaging server.

Once the user then changes from the Apple device to an android device the user then MUST call apple support to ask that the imessaing activation is then 'de-activated' this then will solve ALL text messaging issues after changing from an apple device to an android device (sadly waiting good-bye😢)

Good luck

guys, guys, GUYS!

(sorry for raising my voice 😎)

When one makes the 'mistake' of changing from an Apple device to an Android, what then happens with the phone number that was used with the Apple server imessaging then often as not is the same phone number that then is used when changing the apple device to an android device.

When activating the imessaging option - such that one is eligible then to use the apple servers to place imessaging text messaging this is done by taking the users phone number and activating it to the apple imessaging server.

Once the user then changes from the Apple device to an android device the user then MUST call apple support to ask that the imessaing activation is then 'de-activated' this then will solve ALL text messaging issues after changing from an apple device to an android device (sadly waiting good-bye😢)

Good luck

Call apple and ask them to revoke your phone number in the I-message system. Took 4 minutes to do it and everything started working within 30 minutes. The apple rep confirmed that was the fix. Hope it works for everyone. I was so frustrated until I came acorss another post instructing the same thing.

I've been reading this post and decided to jump into dissent: I've switched to Android (because run tests on various phones) and to get a fully immersive experience, switched my main SIM instead of keeping the test one. I hate to rain on anyone's parade but I've come to the conclusion that this IS BY DESIGN, maybe since iOS 7.

I still have my iPhone, and I associated it with the test SIM number, therefore "cancelling" iMessage and all that jazz from my phone number, technically.

Even then, people that had me previously in their contacts as iOS client cannot reply to ANY of my texts. Why? Because the option "send as SMS if iMessage is unavailable" was deactivated for everyone. None of them got the popup to offer to send SMS when it failed, save one guys.

Bottom line: send as SMS seems deactivated by defaut and unfortunately, I have to coach everyone I know on how to do it, because most of them aren't tech savvy enough to troubleshoot this on thwir own. Annoying? UNDERSTATEMENT.

What's ever stranger is that seems this is by design: my girlfriend's sister has always been on Android, and she never had issues sending her SMS even though that option was disabled. I assume it's because her iPhone never "understood" that phone number as being an iOS device. But my number was at one point, thus the iPhone is assuming blindly it will always be associated to iOS...

I've swtiched my main SIM to an Android before, back in the iOS 6 days, and I never had issues like this, and nothing is different on my end.

The last part of my evidence is the first night I switched; I took my SIM out of my iPhone and into the S4, but I didn't put the test SIM in the iPhone right away, thus it was no SIM, but still connected to Wifi. But... every single iMessage sent to me got to my iPhone without a hickup. It's only when I put the new SIM in, thus dissociating my iPhone from my number, that the problems started.

For all I love Apple products, this is pushing the ecosystem buy-in a bit far... I still use iMessage on my iPads and Macs, but this Android phone - aside from being a necessity to test for me right now - is starting to grow on me. It's too bad that Apple seems to force our arms.

iMessage is broken, and needs to be fixed quick. It's not up to the stardard Apple seems to put it at, and they need to re-think how they deliver their services. IMO.

Absolutely right. However, I find it VERY annoying to have to explain to everyone I know what to do to send me an SMS, because a) everyone expects it to works and b) as I mentioned, most people I know are not tech savvy enough to troubleshoot this on their own and just getting them through the steps is making me insane. I don't remember iOS 6 defaulting to no SMS, and it just seems counter intuitive to me...

It just seems that this integration comes at too high of a price. Apple are usually much better than that at making things easy for the common man.

I would love to do this but the reason I switched to a Galaxy S4 is because my iPhone was stolen. So I do not have it or the SIM card that was in it to do any of these steps. I am not saying that Apple ***** or is terrible for not fixing this but it sure does seem like the people who came up with such amazing, user friendly products could also come up with a list of instructions for people to use when in this situation. I have read many threads now and tried multiple options to fix it and still have not been successful. I will keep reading until I find one that works. Deleted my phone number from my apple id, changed my apple id and password, removed the iphone from my support profile, logged out of icloud on all devices, had the sender delete me as a contact & then add me back. Not fixed. So I will press on. If anyone has a solution that I haven't listed, I would love to hear it. Beccac503