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JoseTA Author

Level 1

0 points

Kernel Panic GPU-related after 10.8.4 update

Hello,

I would appreciate some help. Since I updated to Mac Os X 10.8.4, I'm experimenting kernel panics on my Macbook Air (2011). I think it's a GPU-related issue.

Here comes the log:

Interval Since Last Panic Report: 39659 sec

Panics Since Last Report: 1

Anonymous UUID: 559D34B8-244D-46C7-D287-FF3864895C80

Thu Jun 6 15:37:08 2013

panic(cpu 0 caller 0xffffff80004b8655): Kernel trap at 0xffffff7f81ae0bb7, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000016f30000, CR3: 0x0000000023678000, CR4: 0x0000000000000660

RAX: 0x0000000000000001, RBX: 0x000000000b983000, RCX: 0x0000000000000001, RDX: 0x0000000000000000

RSP: 0xffffff80405037b0, RBP: 0xffffff80405037f0, RSI: 0x000000000b983000, RDI: 0xffffff8030f8e000

R8: 0x736870796c476b63, R9: 0x0000000000000000, R10: 0x0000000000000001, R11: 0x0000000000001000

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff8030f8e000, R15: 0xffffff80356acfa4

RFL: 0x0000000000010246, RIP: 0xffffff7f81ae0bb7, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000016f30000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff8040503450 : 0xffffff800041d626

0xffffff80405034c0 : 0xffffff80004b8655

0xffffff8040503690 : 0xffffff80004ce17d

0xffffff80405036b0 : 0xffffff7f81ae0bb7

0xffffff80405037f0 : 0xffffff7f81ae1214

0xffffff8040503860 : 0xffffff7f81ae19d3

0xffffff80405038a0 : 0xffffff7f81aace2f

0xffffff8040503a20 : 0xffffff7f81addf0f

0xffffff8040503ae0 : 0xffffff7f81aab8c8

0xffffff8040503b30 : 0xffffff8000866e69

0xffffff8040503b50 : 0xffffff8000868410

0xffffff8040503bb0 : 0xffffff8000865e2f

0xffffff8040503d00 : 0xffffff8000498c01

0xffffff8040503e10 : 0xffffff8000420b3d

0xffffff8040503e40 : 0xffffff8000410448

0xffffff8040503e90 : 0xffffff800041961b

0xffffff8040503f00 : 0xffffff80004a63de

0xffffff8040503fb0 : 0xffffff80004ce78e

Kernel Extensions in backtrace:

com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7f81a990 00->0xffffff7f81b66fff

dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f80a ec000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f80ad8000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f80a46000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f80a95000

BSD process name corresponding to current thread: iPhoto

Mac OS version:

12E55

Kernel version:

Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

Kernel slide: 0x0000000000200000

Kernel text base: 0xffffff8000400000

System model name: MacBookAir3,2 (Mac-942C5DF58193131B)

System uptime in nanoseconds: 329675227984

last loaded kext at 246154389059: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f82584000, size 65536)

last unloaded kext at 306396863193: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f82584000, size 57344)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.1.4f2

com.apple.driver.AGPM 100.12.87

com.apple.driver.ApplePlatformEnabler 2.0.6d1

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.5

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.GeForce 8.1.2

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.AppleUSBCardReader 3.1.7

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AirPort.Brcm4331 615.20.17

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AppleAHCIPort 2.5.2

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleUSBOHCI 5.2.5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOBluetoothFamily 4.1.4f2

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.driver.AppleSMC 3.1.4d2

com.apple.nvidia.nv50hal 8.1.2

com.apple.NVDAResman 8.1.2

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.iokit.IOUSBMassStorageClass 3.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IO80211Family 530.4

com.apple.iokit.IONetworkingFamily 3.0

com.apple.driver.AppleMCP89RootPortPM 1.11

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOUSBFamily 5.6.0

com.apple.driver.NVSMU 2.2.9

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookAir3,2, BootROM MBA31.0061.B07, 2 processors, Intel Core 2 Duo, 1.86 GHz, 2 GB, SMC 1.66f61

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1067 MHz, 0x02FE, 0x45424A3130554538454655302D41452D4620

Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1067 MHz, 0x02FE, 0x45424A3130554538454655302D41452D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: APPLE SSD SM256C, 251 GB

USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0x24600000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x04500000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821b, 0x04530000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0240, 0x04300000 / 2

The kexts don't seem to referenciate any third party software. It looks like I've problems with the GPU and/or iPhoto, but I don't understand this kind of things properly. I must point here that, before the update, I don't have any problemas at all. Also, I've seen in the support forums that there are bugs on Nvidia graphic cards in Mountain Lion. So... my questions are: a) Is this some kind of bug? b) Can I do something to solve this issue (I've already checked Activity Monitor, reset PRAM, repaired permissions, erased Macintosh HD and restored my hard drive... without results)? c) Could you help me?

Thanks!

MacBook Air, OS X Mountain Lion (10.8.4)

Posted on Jun 6, 2013 7:40 AM

Top-ranking reply

dwb

Level 7

33,100 points

Posted on Jun 6, 2013 8:18 AM

I don't see anything either - if you didn't download the combo updater and install the 10.8.4 update that way, do so now and apply it. Sometimes a delta updater leaves behind something it shouldn't which applying the combo updater will fix. Beisdes saving bandwidth to update the various machines I'm responsible for, I've found it to be less problmatic than delta releases. (A delta release updates the most recent version minus 1 to the newest while the combo will update any version to the newest.)

View in context

36 replies

nbar

Level 5

7,031 points

Oct 24, 2013 9:05 AM in response to subyforever

You have the Mid 2010 15'' MB Pro...most likely failed logicboard. There are a few third party kexts, but this is most likely the case for you...see below for details and The Replacement Program offered:

MacBook Pro 15" Mid 2010 owners: Apple Support Communities

Nov 13, 2013 5:32 AM in response to jqquah

jqquah wrote:

Mine's just gone into the MAC service centre to be replaced. I wonder why didn't Apple informed all customers who bought that model of this problem proactively instead of waiting for them to face such issues and come back. To be honest, I think most people who are not as savvy would not even know that it they can get it fixed for free under the recall program.

Hopefully it'll be fine.....

exactly my point too.

Nov 13, 2013 5:42 AM in response to nbar

Great. This was The problem. Now i've a New MB in warranty.

Thanks!!

squid86

Level 1

0 points

Nov 22, 2013 6:58 PM in response to JoseTA

Well, My mid 2010 Macbook Pro dispalys the same issue. Same problem. However, I was told I was out of the serial range and would have to cover the repair myself. I am not sure why I bothered to pay 2x more for the cost of a windows laptop to have such a poor customer service experience for a known problem. I tried to escalate it to a store manager as well as talk to someone through Apple Support to no avail.

This will be the last Apple product I purchase.

Nov 23, 2013 4:32 AM in response to squid86

Squid,

Try again and be nice yet persistent that this isn't your fault. Insist that you're disappointed if this is how apple is going to manage this issue for you. Trust me when I say I've been turned down a few times too much. Good luck. I know it's disappointing. Give it another shot.

Nov 26, 2013 6:37 PM in response to Joe.Kazura

Thank you so much Joe.Kazura and andyBall_UK!!!

I have been dealing with this problem for months. Exactly as those above have stated, I was getting numerous Kernel Panics and I also have a mid 2010 MacBook pro with the hi def display and the same video card as listed. My panic reports were almost identical to those above. I should say that before I upgraded to Mountain Lion, I was having problems with videos not playing. If I'd reboot, then they'd be ok. After I loaded Mountain Lion, I have had trouble with the Kernel Panics and the the computer shutting down and restarting. I have reloaded the operating system twice, left my computer at the Apple Store and had everything checked and reloaded. They said there were no hardware problems so I reloaded Mountain Lion again, and beganning adding one thing at a time. I re-added my documents (no music or movies or extra Apps) and Google Chrome, and it began to crash intermittently again. When I'd put my cursor over a link in my mail, it would often shutdown, but also at other times. Apple help still said that it had to be software because all my hardware tested out ok. I called Apple support again, and finally they said they'd have their engineers look at my panic reports. This was after telling them about what I had learned on this discussion board. They immediately said that I needed a new logic board, but it took a lot of talking back and forth and arguing to even get them to have someone look at them. They don't normally even want to look at your panic reports. Anyway, I've been approved to have a new one installed, and I would have never known of this issue if it weren't for this board. Thanks again!!! I don't really think Apple is handling this very honorably. They really should do a recall on MacBooks that have the offending video cards.

Kernel Panic GPU-related after 10.8.4 update