Mail issues after 10.8.4

Please follow these directions to delete the Mail "sandbox" folder.

Back up all data.

Triple-click the line below to select it:

~/Library/Containers/com.apple.mail

Right-click or control-click the highlighted line and select

Services ▹ Reveal

from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.

Quit and relaunch Mail, and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

Go ▹ Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

How do I reinstall 10.8.3? My Apple Mail is now running very slowly after 10.8.4-typing and clicking are delayed 10-20 seconds.

Thank you so much for posting this; it's been driving me batty. Your instructions were spot-on and fixed the problem quickly and efficiently. I wish I could credit you, but apparently I can't since I didn't ask the question. In any event, it doesn't look like you need the 10 points... 🙂

Thanks again,

Daniel

Thanks Linc for posting it. I followed all your steps and it ran good until I opened this one email that caused it to break again.

Do you have any other suggestions?

Thanks,

Amiya

I've had the same problem since updating to 10.8.4

It only happens to my mail after viewing a message that contains a pdf. If I don't open the emails that contain pdfs mail works perfectly, but once I've clicked on a message that contains a pdf every email turns blank. Mac mail & POP accounts. I can double-click the email to have it viewable in a new window but still can't open the pdfs. I get password protected pdfs for work & I'm not sure if regular pdfs cause the problem also.

It's a problem on the 3 computers I've updated to 10.8.4

I've tried Mr Davis' "sandbox" suggestion with no joy. & I've also tried removing junk filtering which is his suggestion on another thread.

I don't think I'm up to re-installing 10.8.3 so I've been using a browser for emails.

I also have the same problem since updateing to 10.8.4. When I click on a message with some attachment (PDF, PowerPoint, Word, ...), it turns blank. However I can double-click that email to have it viewable in a new window and I can also open the attachments OK.

I tried many things including sandbox trick, 10.8.4 combo, safe mode boot, etc. with no success. Since this is the only issue I have with 10.8.4, I will tolerate it for now. Hopefully Apple or someone will come up a fix soon.

You helped me define my problem accurately... That's exactlly what I am facing.

I too have this problem - when emails with PDFs are opened, the message content for all emails becomes blank.

Hope Apple fixes this in an update!

Opening the pdfs in emails do seem to cause the problem-no messages displayed, Mail using 100%+ CPU.

Apple fix please quickly!

I did a lot of things to try to fix messages that have no content on my Mac, but I think the fix that worked involved getting rid of the Mail Preferences that got corrupted over time. It used to involve deleting a single preferences file, but with Mountain Lion it involves deleting an entire folder, called a "sandbox.".

Close the Mail Application

Go to the finder and while holding down the Option key select "Library" in the Go menu.

Once that is open, navigate to

~/Library/Containers/com.apple.mail

Drag the entire folder (com.apple.mail) (not the contents) to the desktop.

Launch Mail

I Mail opens, reset any Preferences previously altered.

If that works then delete (Trash) the folder that was dragged to the desktop.

If mail crashes, then put the folder on the desktop back into

~/Library/Containers

I've been dealing with this issue for a week now with Apple support. I've got a senior advisor helping me, working with an engineering group to try to figure this out. If those of you are seeing the same problem could post here or in my topic (https://discussions.apple.com/thread/5104693?answerId=22294286022#22294286022), with the details of your drive configuration (they're trying to blame my problem on my partitions and fileVault, but I think that's a red herring), that would be very helpful.

Thanks!

BTW, things that have not been helpful in my case so far: rebuilding mailboxes, Internet recovery/reinstall of 10.8.4, creating of a test user account accessing a single e-mail account with no other programs opened in that account since it was created, safe mode boot (even with the test account). Closing/reopening the message viewer window helps temporarily.

Not sure my observation will help the debugging process. I have been using Mail in 10.8.4 heavily since my previous posting on 6/15 in this thread. My Mail has behaved fine on emails with attachments of PDF (protected or unprotected), PowePoint, Word since then. However I ran into this blank issue twice ... it seems those two emails containing several graphical objects. Is it possible the issue is due to MIME handling in new Mail? My 13" Macbook Air has fairly standard configuration.