kernel panic, looks GPU related

It's very strange that people are having to pay for the repair and others not. It's very inconsistent approach and something Apple should look to rectify.

Saxifraga, I'd be taking that straight back to the Apple store to get it fixed for free. Especially after having to pay for the repair. The repair should come with some warranty. Mine has 90 days.From PC experience things like that have been down to bad memory, so it could be the Intel graphics card has some dodgy memory.

In Europe, legislation on product guarantee/warranty varies from country to country. For example in Finland, all products have an expected lifetime based on what the product is and if the product fails during that period, the manufacturer may have to fix it even if it's "out of warranty" (the manufacturer warranty can only extend the default consumer protection). To complicate things, the protection only applies to consumers. If the product was bought by a corporation, the law doesn't apply.

Thanks for the tips. 🙂

The graphics problems came up at the same time the kernel panics happened.

From not having any more kernel panics I conclude that the faulty motherboard also damaged my RAM.

(Or it may be only a coincidence.)

The Intel chips use normal memory as video ram, so Apple will surly not do this repair free of charge but make some more money from me. Let´s have another appointment with the 'Geniuses'. 😟

Does your MBP have 2 sticks of memory?

Can you run with one then the other to see if one of them is faulty?

I now understand why they're doing mine for free; I hadn't realised, but mine's still under 3 years old as it was bought in Feb 2011 so will fall within their standard policy.

Well it doesn't explain why they did mine for free, since it's definitely out of warranty, and out of the 3-year Applecare (purchased August 2010). And besides, the TS4088 document says that regardless of warranty status, they will fix it free of charge only for 3 years from date of purchase.

Some Apple stores are extending that date, some are not. I agree that this is not how it should be, but it does show that Apple allows managers some leeway for this issue.

Saxifraga, I gather you had the repair (and had to pay for it) and now you have a similar, but slightly different issue? That certainly sounds like your new logic board came with another graphics-related defect, but I'm not an expert.

But I agree with the others, and especially if you had to pay for the repair, there should be a limited warranty attached. Did you try Apple Hardware Test? I would do that and then take it back to the Geniuses, if you can stomach it. Maybe this time it will fail their standard testing.

This issue drives me crazy, the symptoms are clearly indicating I have TS4088, and it is going worse over time. I've gone to an apple service provider a month ago, when I have one lockup a week or something like that, they were stated, that they stress-tested hardware for hours, but couldn't find any errors. I asked, if they've run specific tests instead of AHT, and the answer was yes. I got 2-3 lockups a day now, and I decided to give it another try yesterday. They have difficulties running the test, but now they are stating that the tests are running, but they get no errors. They will try to test it further to give it a chance (?).

The question is: are they really running VST? What is the duration of typical run of VST? Is it really hours? The symptoms are obvious, and I'm now running out of the 3year period (it was bought on 2010. dec 30.), and I don't want to pay fortunes...

they stress-tested hardware for hours, but couldn't find any errors.

The overnight stress test does not find the Latent defect mentioned in TS4088.

The VST test takes only a few minutes, and you should ask then to run it while you watch for the remarkable PASSED or FAILED screen at the end.

I have always recommended you go to your appointment armed with a Printed copy of TS4088, as a hedge against, "we never heard of this."

In my case, it made no difference... they just pulled up the database on my machine and said that "this is not a known issue for your Mac". Apparently, if it's out of warranty, that is what they will get. They won't diagnose or even consider it a possible TS4088 issue without running the VST, and they might not run VST without pressure from the customer. They even researched TS4088 in their system when I first brought the machine to them, and assured me that they would test for this issue. They did not, until I insisted that they run VST, two days later.

They seemed to be absolutely aware of TS4088, when I mentioned that I have 2010 MBP with GPU Kernel panics, and I want them to repair it for free. They were also very helpful.

Thanks for letting me know it is a short test, I will try to ask them to run VST in front of me.

Cinebench seem to cause restarts reliably, when running opengl benchmark once or twice, if some of you wants to reproduce the fault.

I have the same issue as people above, and I discovered it 2 months after the 3-year warrenty expired. Now it is getting even worse to the point wher ethe laptop is almost useless. Being a student, i rely heavily on my macbook and I certainly cannot afford a 500$ logicboard nor a new computer.

The worst thing is that this is a wellknown issue for the 2010 productline and to only offer replacments in the first 3 years is a very poor service.

I might have been unlucky, but with several similar experiences with Apple products, this might indeed have been the last penny I invest in the company.

Grant,

you said:

A dozen GPU panics may be a GPU problem, PROVIDED you do not have a lot of graphics-related third-party kexts installed as well. Non-Apple kernel extensions appear at the top of the list of kernel extensions in the panic report.

Blatant Troublemakers include so-called anti-virus software, Virtualization software, and copy-protection software such as Pace support. There are many others.

I have had 4 GPU panics in the last 2 days (since installing Maverick just a few days ago. However, I also had sophos (uninstalled this afternoon) and Pace (leftover from ProTools, which I had uninstalled before installing mavericks but had not removed Pace until this afternoon). Is it possible that those were the culprit and that my GPU is actually ok?

I haven't crashed since I uninstalled those apps, but it has only been since this afternoon. I did try running several graphics heavy processes simultaneously in an attempt to recreate the problem (netflix on chrome, a slideshow on aperture, a movie on iMovie, a movie in QT, and a session in Garage Band), but it didn't crash.

Any input is much appreciated!

Anonymous UUID: 6B01E041-0AC8-5946-95F4-E99B6649FEFB

Wed Jan 8 13:39:41 2014

panic(cpu 3 caller 0xffffff7f931adfac): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8124f65000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff81012d2820 : 0xffffff8010e22f69

0xffffff81012d28a0 : 0xffffff7f931adfac

0xffffff81012d2970 : 0xffffff7f9182053d

0xffffff81012d2a30 : 0xffffff7f918ecd9e

0xffffff81012d2a70 : 0xffffff7f918ecdfc

0xffffff81012d2ae0 : 0xffffff7f91b715be

0xffffff81012d2c10 : 0xffffff7f91910d41

0xffffff81012d2c30 : 0xffffff7f9182708d

0xffffff81012d2ce0 : 0xffffff7f91824bae

0xffffff81012d2ee0 : 0xffffff7f918264d7

0xffffff81012d2fb0 : 0xffffff7f927855bf

0xffffff81012d3080 : 0xffffff7f92782c7e

0xffffff81012d30a0 : 0xffffff7f92784315

0xffffff81012d31d0 : 0xffffff7f92782b1b

0xffffff81012d3230 : 0xffffff7f92782692

0xffffff81012d32e0 : 0xffffff7f927b4c27

0xffffff81012d3520 : 0xffffff7f927ae538

0xffffff81012d3690 : 0xffffff7f927adf06

0xffffff81012d36c0 : 0xffffff7f927b00bc

0xffffff81012d3700 : 0xffffff7f927afa34

0xffffff81012d3780 : 0xffffff7f92797cc0

0xffffff81012d37e0 : 0xffffff7f927985ba

0xffffff81012d3830 : 0xffffff7f927989e7

0xffffff81012d38a0 : 0xffffff7f927991a8

0xffffff81012d38e0 : 0xffffff7f927661ca

0xffffff81012d3a60 : 0xffffff7f92795b20

0xffffff81012d3b20 : 0xffffff7f92764cb9

0xffffff81012d3b70 : 0xffffff80112cc226

0xffffff81012d3b90 : 0xffffff80112cd821

0xffffff81012d3bf0 : 0xffffff80112cb28f

0xffffff81012d3d40 : 0xffffff8010eb6008

0xffffff81012d3e50 : 0xffffff8010e26bb1

0xffffff81012d3e80 : 0xffffff8010e139b5

0xffffff81012d3ef0 : 0xffffff8010e1e003

0xffffff81012d3f70 : 0xffffff8010ec921d

0xffffff81012d3fb0 : 0xffffff8010ef3e26

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f931a0000->0xffffff7f931b2fff

dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f93198000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f91724000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f914ba000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9177c000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9319b000

com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f917cf000->0xffffff7f91a3efff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f914ba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f917bf000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9177c000

com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f91a49000->0xffffff7f91cf5fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f917cf000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f914ba000

com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f9 2753000->0xffffff7f9281dfff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f914ba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f917bf000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9177c000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f917cf000

BSD process name corresponding to current thread: iMovie

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000010c00000

Kernel text base: 0xffffff8010e00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 14214180951163

last loaded kext at 12744363850939: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f932b5000, size 20480)

last unloaded kext at 12933588650205: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f932b5000, size 16384)

loaded kexts:

com.sophos.kext.sav 8.0.4

com.paceap.kext.pacesupport.snowleopard 5.7.2

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.11

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelHDGraphics 8.1.8

com.apple.driver.AppleIntelHDGraphicsFB 8.1.8

com.apple.GeForceTesla 8.1.8

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleMuxControl 3.4.12

com.apple.driver.AppleHWAccess 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOSurface 91

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.nvidia.classic.NVDAResmanTesla 8.1.8

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleGraphicsControl 3.4.12

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleSMC 3.1.6d1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Well, I finally bit the bullet. I purchased a new rMBP over Thanksgiving weekend (so sweet!) and now that the traffic at the mall has died down, I put my 2010 MBP back to its original factory config (removed SSD and hybrid drive with Drive Doubler; replaced original 500 GB and optical drive) and brought it in to the Apple Store. I pleaded one last time for a free repair, but it didn't work. My plan is to get the fix and then sell the thing to hopefully recoup some of the cost of the new rMBP.

Maybe at this point in this thread, it might be useful to start a list of Apple stores where there are reports that they will still do the repair for free past 3 years vs. stores, like mine, that will not.

Will not repair past 3 years: Oakridge Mall, San Jose, CA 😠

Steve

Steven Strell2 wrote:

Well, I finally bit the bullet. I purchased a new rMBP over Thanksgiving weekend (so sweet!) and now that the traffic at the mall has died down, I put my 2010 MBP back to its original factory config (removed SSD and hybrid drive with Drive Doubler; replaced original 500 GB and optical drive) and brought it in to the Apple Store. I pleaded one last time for a free repair, but it didn't work. My plan is to get the fix and then sell the thing to hopefully recoup some of the cost of the new rMBP.

Maybe at this point in this thread, it might be useful to start a list of Apple stores where there are reports that they will still do the repair for free past 3 years vs. stores, like mine, that will not.

Will not repair past 3 years: Oakridge Mall, San Jose, CA 😠

Steve

I agree with the last bit there, however, I don't think you can entirely rule out a store when there are probably about 3-5 different Store Managers per store depending on the volume of traffic the store gets. And also plethora other "Geniuses" there. Although I probably wouldn't be the one to try again in the same store for the same thing, I feel like it'd be too awkward for the chance of running into the same people again. It could be something all the managers/geniuses all have the same consensus on, or one could be more apathetic. We never know.

I will add to the list from my experience -

Will not repair past 3 years: Somerset Mall, Troy, MI.

My next try will be Twelve Oaks Mall - 45 minutes away just to try and gamble at the opportunity.

FWIW, I'm in the same area as you, and went to the store at Partridge Creek. The only trouble I had was getting them to actually run the VST. But when they finally did, and my machine failed it, they still authorized the repair on their Quality (Assurance?) program even though I was about 4 months past the 3 year limit.