kernel panic, looks GPU related

Omg Liz A.!

Thank you so much for posting. I will be scheduling my appointment with that store as soon as I can! I have a sense of hope in my journey for this resolution I thought I would never get. Thank you thank you!

Liz A. wrote:

FWIW, I'm in the same area as you, and went to the store at Partridge Creek. The only trouble I had was getting them to actually run the VST. But when they finally did, and my machine failed it, they still authorized the repair on their Quality (Assurance?) program even though I was about 4 months past the 3 year limit.

Excuse my double post here, but as I posted the first I went ahead and scheduled my appointment with the same Apple store. I'm a month or two further out of warranty than you are, except I had no such luck in getting them to do it for free like you did. Did they offer you this right off rip, or did you have to do some convincing? I had no luck with the Genius I spoke with, and he ended up offering to let me talk to the manager which of course I had no problem doing. After speaking with the manager and getting no where for a bit he ended up meeting me halfway and said he'd pay for half the bill if I shipped it out to Depo which was roughly $323 dollars, so I'll be paying about $160 out of pocket.

I was just curious what you did to convince them or if it was the boob factor overall, haha.

They certainly didn't make the offer straightaway. I don't remember all the details of the conversation, but I do remember being very patient and courteous (VERY patient, especially when the Genius said this is not a known issue for MY computer, meaning because its Applecare was expired), but also sticking to my guns that IF it was due to a defect, I shouldn't have to pay even if it was out of Applecare. The Genius was never going to agree to that but the manager he called over did. I'm really not sure why.

So anyway, I'm sorry they didn't treat you the same way. It seems very random and capricious, especially if you had the VST results showing failure.

I was very patient as well, I did make it known that I was aware of the issue these were having right away. I let him run the pointless Hardware Diagnostic test on it first, which everything passed. Then he offered and asked if it was okay to run the VST which I of course said please do. From there after the test initialized and actualyl started, it IMMEDIATELY failed. I thought it was hilarious because as it was about to start he was like "Okay now, this test will take up to 10-15 minutes so be very patient with me as it runs through its test." And then BAM - Fail. I already knew it would since the Somerset store did the same procedures..

Andrew was the manager I talked with and ended up with the resolution/outcome that I got. I'm not entirely happy with it, but I feel like it's the best I'll get considering the responses I've been given from everywhere else. And frankly, I'm tired of trying.

Thank you again for your post otherwise I probably wouldn't of had tried that store, even though the day before this my buddy at work mentioned she had close ties with a manager there - maybe I should've waited for her to talk to that person to get a better outcome, huh? 😝

The manager I talked to was a young man named Devon or Devonne, so maybe it was just the luck of the draw, or maybe the higher-ups weren't happy with the decision to give me a freebie and clamped down since then.

Or, it might not be a matter of store policy at all, just who you talk to, and you might as well have better luck at Twelve Oaks.

Saw this on AI today. Although not exactly the same problem it's a familiar sounding issue with the discrete graphics card, even with a different GPU manufacturer

http://appleinsider.com/articles/14/01/16/owners-of-late-2011-macbook-pros-repor t-critical-gpu-failures-system-crashes

This is late but, I bought my Macbook back in Feb. 2011 and this problem has occured. I have an appointment tomorrow with the Apple Store. Other than the documents you stated to bring, is there anything else I should know or prepare for? I have a feeling they would try not to service my Macbook and make me pay for it, even though, physically, this laptop is in great shape with the exception of faulty hardware. The Apple store is a bit a ways from my house so I dont want this trip to end with no solution. It has gotten to the point when I cant even use it for 30 mins before it crashes. I just want my laptop back 😟

Just to report the status of this case, they were running VST many times without getting an error. He was also stresstesting the hw and running VST after. Finally I suggested to run cinebench until it locks up, and run test after. After a few tries, it finally failed the test. Note, that the test results are sent to Apple, and they could only got a logicboard from them for free, if there was a failed test to be referred to. Finally, I had mine replaced for free, even if the test failed a week after my 3year period ended.

Was it a hassle to get the logicboard replacement for free? I really want to just get my laptop fixed

No, it is really straightforward, if the VST fails, and you are in the 3-year period with a macbook mentioned in TS4088. There are some cases, when they wouldn't run the VST, or it won't fail, while the symptoms are straightforward, in this case, I'd suggest them to run cinebench a few times, or run VST immidiately after a restart to provocate failure. And contact them asap to have enough time until the 3year deadline to make it sure, it will be eligable.

Got my MBP back last night. Took a little while to complete as they found a fault with the Caps Lock key during the post fix testing (It was fine before it went in), but they had the wrong contact details for me. Eventually they got in contact with me.

They've also replaced the top case (aluminum case, keyboard and trackpad) and waived the cost on that too.

I'm personally delighted with the service Apple have provided me, but I also appreicate how frustrating it is for others with the same fault who are having to pay. I know I've been very very lucky.

kmeezie you're within the warranty period so should be fine. I took mine in, they looked at the console logs, saw the faults, then carried out the VST which it failed and promptly arranged for a new logic board to be fitted with no cost. It was very simple and I didn't have to ask them to do anything at all. They just did it.

i have been living with this problem now for over six months.. it's driving me demented, and my macbook will be 4 years old this april.

is there ANY way i can roll my machine back to snow leopard? i tried before, but it wouldn't let me. i got this issue once i'd updated the firmware and OS last july.

does anyone see anything out of the ordinary on my panics? here's one:

Fri Jan 24 11:59:53 2014

panic(cpu 1 caller 0xffffff7f9ddc7f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff810c909000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 1), Frame : Return Address

0xffffff810c6e2ef0 : 0xffffff801ba1d636

0xffffff810c6e2f60 : 0xffffff7f9ddc7f1a

0xffffff810c6e3030 : 0xffffff7f9c1de26c

0xffffff810c6e30f0 : 0xffffff7f9c2b11f6

0xffffff810c6e3130 : 0xffffff7f9c2b1254

0xffffff810c6e31a0 : 0xffffff7f9c576278

0xffffff810c6e32d0 : 0xffffff7f9c2d9ad1

0xffffff810c6e32f0 : 0xffffff7f9c1e503f

0xffffff810c6e33a0 : 0xffffff7f9c1e2ad6

0xffffff810c6e35a0 : 0xffffff7f9c1e43ff

0xffffff810c6e3670 : 0xffffff7f9d28b93e

0xffffff810c6e3730 : 0xffffff7f9d2b7028

0xffffff810c6e37b0 : 0xffffff7f9d29e460

0xffffff810c6e3810 : 0xffffff7f9d29ed41

0xffffff810c6e3860 : 0xffffff7f9d29f1f3

0xffffff810c6e38d0 : 0xffffff7f9d29fa53

0xffffff810c6e3910 : 0xffffff7f9d26aedf

0xffffff810c6e3a90 : 0xffffff7f9d29bf8f

0xffffff810c6e3b50 : 0xffffff7f9d269978

0xffffff810c6e3ba0 : 0xffffff801be6f789

0xffffff810c6e3bc0 : 0xffffff801be70d30

0xffffff810c6e3c20 : 0xffffff801be6e74f

0xffffff810c6e3d70 : 0xffffff801ba98c21

0xffffff810c6e3e80 : 0xffffff801ba20b4d

0xffffff810c6e3eb0 : 0xffffff801ba10448

0xffffff810c6e3f00 : 0xffffff801ba1961b

0xffffff810c6e3f70 : 0xffffff801baa6546

0xffffff810c6e3fb0 : 0xffffff801bacf473

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f9ddba000->0xffffff7f9ddccfff

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f9ddb5000

dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f9c075000

dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f9dda1000

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f9bff3000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f9c169000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f9c126000

com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f9c1 7d000->0xffffff7f9c41ffff

dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f9c075000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f9c169000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f9c126000

com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f9c42b000->0xffffff7f9c6fefff

dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f9c1 7d000

dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f9c075000

com.apple.GeForce(8.1.6)[7C67749B-3B6B-38A9-8203-01A139C21895]@0xffffff7f9d2570 00->0xffffff7f9d324fff

dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f9c1 7d000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f9c169000

dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f9c075000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f9c126000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

12F45

Kernel version:

Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8

Kernel slide: 0x000000001b800000

Kernel text base: 0xffffff801ba00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 1056916309986

last loaded kext at 282976704407: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f9decb000, size 65536)

last unloaded kext at 357123998652: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f9decb000, size 57344)

loaded kexts:

com.apple.iokit.IOBluetoothSerialManager 4.1.7f4

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.13.12

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMikeyDriver 2.4.7fc4

com.apple.driver.AppleSMBusPCI 1.0.11d1

com.apple.driver.AppleIntelHDGraphics 8.1.6

com.apple.driver.AppleIntelHDGraphicsFB 8.1.6

com.apple.driver.AppleUpstreamUserClient 3.5.12

com.apple.GeForce 8.1.6

com.apple.driver.SMCMotionSensor 3.0.3d1

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDA 2.4.7fc4

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMuxControl 3.4.5

com.apple.driver.AppleLPC 1.6.3

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.driver.AppleIRController 320.15

com.apple.driver.AppleUSBCardReader 3.3.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.5

com.apple.driver.AirPort.Brcm4331 615.20.17

com.apple.driver.AppleAHCIPort 2.6.6

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleUSBHub 635.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4

com.apple.driver.AppleUSBEHCI 621.4.6

com.apple.driver.AppleACPIButtons 1.8

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.8

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 214.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f4

com.apple.nvidia.nv50hal 8.1.6

com.apple.NVDAResman 8.1.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.4.7fc4

com.apple.iokit.IOAudioFamily 1.9.2fc7

com.apple.kext.OSvKernDSPLib 1.12

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOBluetoothFamily 4.1.7f4

com.apple.driver.AppleSMC 3.1.5d4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.driver.AppleHDAController 2.4.7fc4

com.apple.iokit.IOHDAFamily 2.4.7fc4

com.apple.driver.IOPlatformPluginFamily 5.4.1d13

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 623.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6

com.apple.iokit.IOUSBMassStorageClass 3.5.2

com.apple.driver.AppleUSBMergeNub 621.4.6

com.apple.driver.AppleUSBComposite 621.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.5

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6

com.apple.iokit.IO80211Family 530.5

com.apple.iokit.IOAHCIFamily 2.5.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 630.4.4

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBFamily 635.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.8

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Mid-2010 15" MacBook Pros - the bad NVIDIA GPU

I hate to keep posting this, but...

If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.

Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:

Kernel Extensions in backtrace (with dependencies):          com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000          com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000          com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000

Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…

So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. The unfortunate thing is that many people have passed the “three years from date of purchase” now and Apple is not honoring the free logic board replacement for many users. Some dealers seem to be making some exceptions for those past the three year mark, but don’t count on it…

Good luck,

Clinton

yes, i was in contact with apple last summer about this, and they didn't want to know. we don't have an official store in the republic either. i just thought if there was anything i could do myself, i'd do it. i can't afford a new mac. apple won't fix this one, and i can't afford a new logic board for it either. if i could figure out how to roll back the firmware, or SOMETHING.. i'd do it! i've had 4 kernel panics already this morning. i can't get anything done.

I think you'll have to do a fresh install. Before doing that though can you try installing Snow Leopard to an external drive and test that to see if it'll fix it?

http://support.apple.com/kb/ht5911