Previous 1 2 3 Next 124 Replies Latest reply: Feb 20, 2016 6:59 AM by Stephen.Smith
danielhoherd Level 1 Level 1

I just replaced an older Airport Extreme 802.1n with an 802.11ac, and I cannot find a way to enable SNMP.  I was using this for tracking my WAN traffic with Netuse Traffic Monitor.

Reply by Pentagod on Jun 21, 2013 9:21 AM Helpful

In the support case that I had escalated where they called me back and said it would no longer be supported. It is not in the support doc that it is supported because it is NOT supported. Also, it is not in the support doc that the windows client is supported because it also is not supported. I did ask if either would be supported in the future and the windows client was yes, and snmp was no. I did not get an answer as to if they would be eliminating the snmp function from all of the previously released airports and did not get an answer either way. The only hard answers were they were not supporting snmp on the new AE or AE with disk and windows clients were coming in future. The setup was confirmed to be able to be done with the ipad / iphone and restore of your baseconfig could only be supported on a mac OSX.

 

I have confirmed that the new AE / AE timecapusle does not have snmp ports available nor does the application show it available. I put the old 5th gen AE back in and I do see the snmp function available and can poll it for it's services so I took the new AE back in under the 14 days no questions asked return policy.

 

I am sad to see this service go since I did (for unknown circumstances) did have a 'blip' on my support at home radar where netflix did slow and buffer a couple of times with the wife and kids watch a movie while I was vpn into work and I could not 'see' what could have been affecting the apple tv and it's download. I didn't record any bandwidth on the downstream netgear switch and speedtest suggested all was well on my ipad (wireless) and desktop, so this anomaly that I am accountable for since I work from home makes me uncomfortable since this new AE became 'un supportable' with it being a proverbial and ironic 'black box' that I technically could not troubleshoot. I monitor dns response times, ect so with wireless speeds being invisible, I am not happy with >75% if my household clients being wireless and non monitorable.

 

Oh well. Ubiquity and others are up for grabs.

Reply by Tesserax on Jun 13, 2013 5:20 PM Helpful

I don't believe this service can be administered with the (currently latest 6.3) version of the AirPort Utility. At least I also couldn't find it in either the utility itself or within its help information.

 

In addition, Apple Support's Specifications site does not list SNMP for the 802.11ac models as it did for the prior 802.11n ones. Both of these items would tend to make me believe that this service is no longer supported.

All replies

  • Tesserax Level 9 Level 9
    expertise.wireless
    Wireless

    I don't believe this service can be administered with the (currently latest 6.3) version of the AirPort Utility. At least I also couldn't find it in either the utility itself or within its help information.

     

    In addition, Apple Support's Specifications site does not list SNMP for the 802.11ac models as it did for the prior 802.11n ones. Both of these items would tend to make me believe that this service is no longer supported.

  • Pentagod Level 1 Level 1

    I submitted a ticket this AM to find out if this is a feature that is not coming back. Support did not know of it's dissapearnce, and is commiting to getting an update in 4 business days. Also, the kicker of not being able to deploy the new AE with the windows client utility slipped my notice and I did a firmware update and config restore from my 5th gen to my new AE. The 5th gen is still showing SNMP, but the new AE does not.

     

    Hopefully they aren't 'done' support snmp since most focus is on this router being wireless and being able to troubleshoot that from a perf perspective is very important.

  • Noah Swint Level 1 Level 1

    I was not so lucky.  I was told that this morning that it was not a supported feature and leaving feedback for the Time Capsule would be my only support option.  It's very sad that features are being removed in each Airport Software Version and Firmware on the Actual Time Capsule/Airport Express.

  • el Duque Level 1 Level 1

    This is truly a bummer.  I used iNet to monitor my AirPort data.  It appears that feature has been removed.  I'm hoping Apple will enable it, as it is EXTREMELY useful!

  • Paul Scott` Level 1 Level 1

    I just ran into this as well when I installed my new 802.11ac. I am thinking I might send it back and stick with my 5th gen that has support. This is great way for people who have bandwidth caps to monitor so they don't go over and a great way for me to see if anything odd is happening on my network. It is such an epic fail that Apple removed this feature. I use these in my office and this treuly gives me pause if I will continue to do that or switch to something where I have more control. I am sending direct feeback to Apple on this as well.

  • el Duque Level 1 Level 1

    What do you use to monitor your data cap?

     

    It's not a deal breaker for me, as I only use snmp sometimes, but it's still disappointing to see nice features disappear. 

  • el Duque Level 1 Level 1

    Apple disabled the option to enable SNMP with Airport Utility 6, so if someone has OS 10.7 installed, and can install v5.6, you MAY be able to enable if it sees the new TC/AE device, which I doubt.

     

    This device is new, but it may be possible to still enable SNMP somehow.

  • danielhoherd Level 1 Level 1

    I have Aiport Utility 5.6.  Not only is SNMP missing from the configuration screen when using it and the new 802.11ac device, before you even get there you are prompted: "This version of AirPort Utility doesn't support this AirPort wireless device and might improperly configure the device if you continue to use it.  Check www.apple.com/support/airport for the latest version of AirPort Utility."

  • danielhoherd Level 1 Level 1

    I use NetUse Traffic Monitor, which shows your monthly usage.  It's not the best app, but it gets the job done when used with the right hardware, namely those that support SNMP.

  • el Duque Level 1 Level 1

    Yeah I figured, I just looked and it says v6.3 is required.  So I guess that isn't going to work.  Oh well...

  • Pentagod Level 1 Level 1

    Apple support confirmed no support ever for new airport extreme.

  • Pentagod Level 1 Level 1

    the disabling is in the router firmware.

  • Michael Newman1 Level 1 Level 1

    Apple needs to bring SNMP back its ridiculous to remove something that the SMB market and every power users want. I guess they are giving up on the SMB market at this point to the likes of Netgear, Linksys (which Cisco sold to Belkin) and some of the other players like Aruba.

  • el Duque Level 1 Level 1

    It's unfortunate, but SNMP has been disabled for a while.  I guess if you enabled it beore Apple removed it, it still worked, so most people didnt notice (me).

     

    I'm still hopeful it can be brought back to life somehow. 

Previous 1 2 3 Next