You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My screen flickers in Photoshop on my 2013 Macbook Air.

I just got the new Macbook Air 13", when I use the brush tool in Photoshop CS6 and it goes over 100px my screen starts to flicker wildly, its completly unusable.


Ive tried turning the graphics card prossesing on and off, basic, advanced etc... Nothing works.

Any ideas?


Thank you.

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.4)

Posted on Jun 18, 2013 1:27 AM

Reply
109 replies

Jun 26, 2013 11:55 PM in response to Linc Davis

Linc, if you are an Apple staff member could you please explain what the Apple answer to this problem is. Please do not just send us to the phone support staff or refer to warranty. Phone support differs from technician to technician. Most would send us to Adobe when Adobe says the problem is on Apples part.


The technicians need to be "calibrated" to have a common response.


I refer you to this the following discussion where an Adobe staff member explains where the problem is: http://forums.adobe.com/message/5454363#5454363


From Adobe:

"Because we haven't seen the problem, and don't have any of the affected machines.

Apple needs to know which machines are affected, and possibly test those machines.


Apple does have known bugs with their cursor handling, especially in 10.8.x - but usually that just causes the cursor to disappear, and it happens in all applications.


My guess is that in this case there is a certain revision of the GPU or driver code that has this problem, and it does not affect all machines (otherwise we would have seen it ourselves).



But we cannot solve these video driver issues - as we do not have the source code to Apple's video drivers. Only Apple can debug their video drivers (or pass it on to the GPU maker)


I know it's easy to blame Adobe because the Apple bug shows up in Adobe software.

But Adobe is not Apple, and Adobe cannot solve all of Apple's problems.

Adobe relies on Apple's OS code working correctly, much like your car relies on a decent road to run on. And you don't call Honda to fix potholes."


So, could you please talk to each other and take responsibility to resolve it quickly. Clearly, I have no interest to "upgrade" to Maverick...#1 because it's Beta, and #2 I don't want new problems.


Thank you

Jun 27, 2013 12:33 PM in response to staringispolite

Sorry guys but this is no doubt an issue with the new GPU used in the MBA. It is either a straight hardware issue or is a driver issue. Either way we are in for a long ride as apple is pointing the finger at adobe. I have now tried CS6 on 6 different mac computers all with 10.8.4 and the MBA is the ONLY one with issues. If this was an adobe issue other machines would have issues. I myself am a driver developer (build linux drivers) and i know for a fact this is an apple issue. If you can take back your computers and wait for a couple months while apple works through glitches. This is a prime example of todays technology companies rushing production and making us be the beta tester. The fact apple did not test the 2013 MBA with one of the most popular widly used apps (photoshop) proves my point here....or they did test it and negligently released it to a unknowing public.

Jun 28, 2013 3:36 PM in response to NamedAngel

I also have this flickering problem with photoshop on a 2013 macbook air 1.7ghz 256 8 gig ram. Photoshop CC -> pick a brush -> make it larger than 100px -> mad flicker. Doesn't happen in any other application so It's probably an adobe issue and they're just trying to blame apple.


Having said that, my wifi issues with the 2013 air are getting progressively worse. Might be time to get a refund unless they announce they can fix it sometime soon.

Jun 28, 2013 4:35 PM in response to moo360

FWIW, absolutely no problem for me. New MBA 6.2, 256 GB, 1.3 GHz i5, 4 GB memory,10.8.4, Photoshop CS3. Absolutely can't reproduce the problem with 300 px brushes or any other tools. (For that matter, I can't reproduce the current WiFi problems or anything else.)


Would be curious as to how I can go about duplicating the problem. Or is there some unique manufacturing date or lot number or whatever that I could check to see why my machine differs?


If it's some fatal design fault on the part of Apple or Adobe, how can my MBA not exhibit the symptoms?

My screen flickers in Photoshop on my 2013 Macbook Air.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.