As of June 17th I'm unable to successfully hide or unhide any itunes purchases on any devices (iphone 4, ipad 2 and macbook). I was able to earlier that day. anybody experiencing the same. I'm at a loss.
MacBook, Mac OS X (10.5.8)
I just had a reply from Apple representative and he said they were going to do further investigating and try to resolve the problem as more and more people are experiencing the same problem. He said I'd get an email back when they find or resolve the problem....hopefully soon.
Nice to hear they are looking into it.
I figured I would clean up my iphone4 today, I guess I picked the wrong day because it's been a fustrating day. I use to be able to log right into my itunes on my computer, hide purchases, sync phone and tada my list would be cleaned up on my phone of purchases I no longer use on it.....however this isn't what is happening as of today! I have tried several times hitting the "X" in the upper left hand corner of 7 apps that I want to hide because I no longer use them....but they are not going to my HIDDEN list and won't go off of my phone either. Has anyone found a soulution or has Apple said anything about the issue?
I got a reply from support again. This time they're saying they are aware there is an issue and to give it 72hrs. If after this time the problem persists, to contact them and they will unhide my purchases. I really hope it gets resolved and doesn't get complicated.
Yes they offered to unhide whatever purchases I wanted too but thats really time consuming and complicated to track down the purchase or order numbers for each thing I purchased. So much easier just to look under purchases and click on it or unhide it and download away. So hopefully by the end of the weekend it will be resolved. I wonder what could have caused this...maybe an update to iTunes to fix this bug is required.
I use the option to hide and unhide quite frequently as a means to organize. If having apple unhide purchases is the only option, that would just be a temporary solution. If I were to get a new iPhone, iPad, or laptop, it would mean going through hundreds of apps, e-books, etc to get the ones I actually use. The hide/unhide feature is a great option and it would be horrible to add a new device without it.
I use the hide/unhide option quite often too and my library would be a mess too without it. I didn't even bother to get apple to unhide anything for me because it takes me too long to track down the purchase numbers...such a pain. It was perfect the way it was, god knows what happened to it but I hope it's fixed soon.
Seems to be working again. Just did some trials and it seems all good so far. Phew!
Yes Mine is working too! That's a relief.
Hi
What happened to make it start working?
I am experiencing this problem. Mountain Lion. iTunes 11. Mac Mini.
All purchases now 'unhidden', but not in library.
Help!
Tim
Almost 1 year on and this is still an issue.
Ironically on my Windows machines I can unhide music purchases in iTunes with ease. On my mac in iTunes there is no option.
In the store it shows Purchased on all the things I want to download but it is greyed out.
Can't believe it has been over and year and no fix!
This is still a problem in iTunes 12, in Mavericks. The hide/unhide buttons in the iTunes store simply don't work. Click on the buttons and absolutely nothing happens. Almost 2 years and nothing is resolved.
I have the same problem only slightly..? I can hide all my music and unhide it.. Most of it. When I click unhide on certain albums and songs nothing happens, and it's not that Itunes has stopped responding. I'm not sure why I'm able to unhide only certain music. I think it might be a bug on Itunes. If anyone was wondering I am running on Windows and have Match and that new music app subscription (IOS Update 8.4). Perhaps its those that are interfering.
It's happening for me on OS X and iOS versions of iTunes Store as well. I just got off a long call with Apple Support/Engineer. The developer was not able to find out what exactly is causing this. In the end the iTunes Store Accounting team manual unhidden them for me and acknowledged that I'm not the only one having this problem.
What I've noticed is that all the songs that I can't unhide happens to have very long album names that contain parenthesis.
Seeing the same basic thing. Have a half-dozen songs where either the song title or the album title has parentheses, (and several have other weird punctuation marks or symbols, apostrophes and the like, ) and it won't let me UN-hide them! Frustrating esp. since there were about 50 others that I was able to unhide just FINE, but these... there's an UNHIDE button, and an UNHIDE ALL button, I click them, the button reacts to being clicked, but then nothing happens. In iTunes store, the song shows as being purchased, but there's no link in the drop-down menu to re-download it, which would be nice, since obviously it knows I've bought the song.
Between all the times iTunes has jacked up my library, renamed files, switched tags around, deleted files (they just suddenly disappeared! Where'd they go?) and the dismal failure that was my attempt at using iTunes Match for a day... I'm about finished with Apple, and ready to trade in ALL my Apple stuff for something that actually DOES just work. Left iTunes Tech Support a NastyGram to this same general effect. I have just about HAD it. Tired of having to recopy my library over and over again. Just glad I had the foresight to make multiple redundant backups of everything!
Let's see if Apple acknowledges the problem and offers to fix it.
Suddenly can't hide or unhide itunes purchases
