An invalid response was received from the device?

You got that correct... this iTunes failure issue with the ios 10 with poor notification is a total BS fail! Since Steve Jobs passing Apple is now in corporate care taker mode. SW Quality Control has already quickly slipped to Microsoft & the rest of the SW industry poor lazy incompetent levels...

Well yes I could throw money at the problem (Perhaps Father Christmas will bring me a shiny new Mac). However, the issue is; why should I? Why should I waste a working computer? Why should I have to use a different operating system? Why should I have to spend hours trawling the web for answers? Trying to get my phone to work with my computer is not a diverting past time for me.

You can understand the frustration with Apple that is expressed in some of those comments. All that is required is a more up to date and honest error message.

Why should you? Seriously? Time and technology march ever onward. You don't have to buy a new machine, or use a different operating system if you don't want to. But if that's the choice you make, don't whine about how your brand new tech doesn't work with the stuff you have that's 7 or 8 years old, or even older.

Hang on Tim. No need to be rude. I had a genuine comment to make and, yes, I was serious. I am perfectly well aware of the progress of technology. In my professional career I started working with cassette loaded BBC Bs, I introduced Apple computers into my school, and I continue to work with them every day of my life.

So just to make it clear: firstly, I am not keen to throw anything away that still works, not because I am a Luddite, but because I have serious concerns for the environment in a throw away society, secondly I still think whoever moderates this site could do more to keep the information up to date (see my previous posting) and lastly a more accurate error message would alleviate much of the frustration expressed in many of the above comments.

Then you should understand why it is completely unreasonable to expect brand new state of the art devices to work flawlessly with operating systems that are 3 major versions out of date and hardware that's over twice as old.

Apple doesn't keep the system requirements a secret.

I'm glad you still get good use out of your old equipment. Heck, My 2011 iMac is still going strong. I see no need to replace it until it's no longer capable of running the current version of macOS. It sounds like you've already gone past that point.

Aaaannnddd...... I think that you are missing the point.

I fully buy that I might expect that old software is no longer supported by my newer tech. (I was really ****** that Freehand was no longer supported but hey, you move on.) What we are talking about here is basic functionality. I am simply trying to see the pics on my iphone 6 and put music onto my phone. It worked last week before the latest software update on the phone, now it doesn't.

I don't think that this is asking too much? Or are we going to be such "supporters" of Apple that they can do whatever they want and we customers will just suck it up. Don't think so.

Is it asking too much? Yes, apparently it is. This is a technical support forum.

If you want to whine and bash on Apple about the choices they made, then use the contact us link at the bottom of the page and send them feedback.

These forums are not the place for your complaints. The Apple Support Communities Terms of Use make that clear.

Listen here. My initial question was to ask for help with this issue. So far all the response has been was to buy a new machine. As a tech forum surely someone has a HELPFUL suggestion. But thank you for your kind words. AH

G0lf88 wrote:

Apologies, Chris, but your name is at the top of the posting quoting a support document from 2013, which I (& others?) found very misleading.

And that is why it is misleading, is because it is from 3 years ago. The current issue now has been explained, and I don't think that any of us need to rehash that information. It appears that you understand what the the issue is now, and that is software compatibility, and the ability of certain hardware to run the necessary software. Good luck with your choices.

i realize this is several years late but to answer your question apple was **** i hate everything about apple, the only reason i have an iphone is because my kids both have iphones and will only help me with tech related to apple. so i'm being held hostage to tech. thank you very much.

<Edited by Host>

Apparently you have not read the TOU for this forum since your post is neither a technical support question or answer, nor is it constructive feedback on product features. This is a user to user support forum. We don't care what you think or how you feel about Apple, so save your breath. And if your kids are running your life, then you probably need to look into investing in alternative kid options....

GB

Detrich wrote:

Just my opinion, but I feel the above practice by Apple is extremely predatory and punishing for customers who really need to re-install, recover, or stay on a particular operating system slightly beyond the normal intended product cycle- for whatever reason. But, they don't seem to care much about serving customer needs anymore...

FYI - if someone needs to re-install, recover, or stay on a particular operating system, that OS will be in their Purchases in the App Store. All of those conditions imply that the OS was installed at one point on the machine. If it was installed, it is available for re-download.

Cheers,

GB

Well, glad you got it to work. Agreed, it is one of those problems that is hard to reproduce since it is so intermittent. Several releases ago, when they added the new logic to check to make sure that the charger was Apple-certified, my Apple Cables would get the "This cable or accessory is not certified and may not reliably work on this iPhone" message. (eyeroll). I would unplug, replug, unplug, replug (slowly, not jerking anything), and after several tries, it started charging away.

It didn't happen every time, and I could discern no pattern as to when it did. A software update at some point must have fixed it, because it hasn't happened in a very long time now.

Computers - whadda gonna do?

GB

I'm facing the same issue and I just started using my iphone about 15 days ago and synced it twice so far but ever since i reinstalled windows and updated itunes, its giving the same error...

Maybe you misunderstood. I do not have any issues with my setup. Everything is working just fine. I was trying to provide you with information on how to get yours working again. Have a nice day.