Mouse cursor in Word 14.3.5 turns light grey on MacBook Air

Yeah i'm having the same problems here too. Quark 9 and Adobe illustrator CS5 both affected and can not see the cursor when its a cross hair. Its very fine, grey and practically dissapears making it near on impossible to use the programs! So reading all the other similar complaints nothing can be done until they update the OS?

How long do we need to wait for that? I really need to use my Macbook for my job and this kind of makes it quite hard. If the issue can't be resolved perhaps i should return it? Do people know if there is the same issue with the Macbook Pro?

I upgraded to the most recent version of Adobe Acrobat Pro and have the same cursor problem. And continue to have the problem with Word. So for me this is still an Apple problem. I sent a letter to MacWorld - the more of us that do that the sooner Apple will fix this.

I empathise with all of you – I bought a MacBook Air for my son on Monday. I loaded the software on Tuesday morning and discovered that we couldn't see the the cursor in a number of software programmes, especially in Quark. So I was onto Apple Support for the next two days rebooting time after time, holding down all sorts of key configurations, uploading the OS system but they couldn't find out how to get it working. I was finally advised to take it back to the Genius Bar at the Apple Store I bought it from for them to look at. We now have to wait a further 8 days for an appointment – how insulting. If they don't fix it on the spot, I'm having my money back on the grounds of what I purchased was 'not fit for purpose'. Apple should be ashamed of themselves.

Hi,

I also had this problem on a brand new MBA 13" until yesterday. If you do the Quark update to version 9.5.3 it should solve it for you.

I had to look twice after i noticed it as i was so used to it being faint and then all of a sudden nice and clear 😉

Hope this helps...

Hello,

I just installed Office 2011 14.3.7, following an update which appeared today (Sept 22, 2013). However, I have found that the disappearing-cursor with italic font issue is still present without change, at least on my computer, a June 2013 Macbook Air 13 inch (running 10.8.4).

If anyone has new information or advice about this problem, a post would be appreciated. Thank you.

I took my new 13 inch Air back to the Apple Store and told them it wasn't fit for purpose and they gave me my money back without any fuss when I told them about the mouse problem. They didn't even try and sell me an alternative model.

I can't believe that neither Apple nor Microsoft have attempted to solve this issue. I'm a professional editor and I'm forced to use another machine or boot Windows on my MBA 2013 because I can't edit italic text (I can but it's so frurstrating). I hope Mavericks solve this because I don't see Microsoft rushing out to fix this issue...

I totally agree, I too think it's a problem with Haswell GPU drivers in Mac OS X, but I know Apple won't fix it because, as you said, they only address problems that are widely known by users and the media, and this is not one of them. I was thinking about Microsoft releasing a patch because other companies, like Adobe and Quark, have gone that route adjusting their products so they work as they should, but if Apple would take the time to solve this issue, all those efforts wouldn't be neccesary at all.

now it's getting really weird... during all the tests and adjustments to see this annoying cursor in italic texts, i had the idea to connect my mba 2013 to an external display by airplay. i connected my mba with my samsung tv via airplay. first in the mirror mode and then in the expand mode it was the same. in my open word document on the mba display the cursor appeared correctly within the italic text part in the word document... so now i don't understand anything...

Unfortunately, Apple is so far clueless for a fix. Their only suggestion when I called this weekend was to either re-set the PRAM or do an OSX re-install. Neither corrected the problem of course. Seems we will need to wait for an OS update.

I have exactly this same issue with a brand new MacBook Air. Really annoying!

Will report back if I find a fix.

I have both macbook air and macbook pro with the same OS. The problem only exists on the MBA. It is perhaps the graphics card driver.

New Office update: 14.3.9. The glitch/bug is still there...

Thanks ejarambu, that works, unfortunately, the hand tool now disappears the moment I stop moving it. At least I can bring it back by pressing the space bar.