Mouse cursor in Word 14.3.5 turns light grey on MacBook Air

Nothing against WORD itself, since I use same everyday on both Win and Mac, there has yet to be any version of WORD in either Mac or Win that didnt have a very minor bug of some kind.

I might make note of 10-15 minor bugs like this over at least 10 diff. versions of WORD on both Mac and Win

Great input! Can you detail repro steps for the Photoshop Elements issue? That would be helpful so others can confirm this.

Interesting that this now indeed points to be a video issue clearly in Apple's responsibility area, hopefully resolved with a video driver update. I just updated to the MacBook Air update released today and unfortunately, not surprising, the issue is still there.

Does anyone know how we can ensure Apple is reading this? (and hopefully working on resolving this...)

• If you are from Apple, please confirm your knowledge of this issue.
• If you know how to get Apple informed more surely/directly, please let us know.

Just an update to all having this issue...

I escalated the issue to the engineering team (CASE #469028440). They got a system report file from my computer and I mentioned the date/time when the issue last happened.

Will update once I hear back from engineering. Hopefully a solution will soon be on the way!

I have a similar issue in adobe acrobat 9 (latest). When I use the text select tool and hover over text or image the cursor (a vertical bar) is so light that I can't see it. The cursor is fine (and becomes an arrow) when I reach to the edge.

Interesting...

I do not have the full Acrobat for Mac though l see online the latest version is XI, not 9... Can you clarify which program you see the issue in?

I wonder if the issue is present in the free Acrobat Reader - can you verify this too?

I have just purchased a new MacBook Air for work so I can log in and work when I am away from the office. We use QuarkXpress V9.5 and Word all the time which are fine on my iMac BUT I can't see the **** cursor in either of these programmes on my MacBook Air - really annoying!

I spent a happy hour on the phone to Apple support and got nowhere, the lady I spoke to ended up telling me to reinstall the OS on a brand new machine, really...

Apple please take note of all these posts and get back with an update and solution to have this problem fixed or my next step will be to return my MacBook Air while its only a few days old.

Strategerizer01 , the answer is YES to your question:

Marian33 - to clarify, how did you verify the issue on the MacBook Airs in the store - do they have Office/Word installed?

Just got my new MBA in, same problem w/ italicized text in Word 2011. I am also running Word 2013 w/ VMware Fusion and can report that the cursor is nearly invisible for the entire document, not just over italicized text. Makes using Word '13 impossible.

Apple needs to communicate better with its geniuses. The problem is with Apple Engineering. II've returned my new MBA and when more of us do the same, perhaps it will move up on Apple's priority list.

I put a post on here on Aug 11, 2013 10:06 AM about this as i use Quark all the time and with this problem its driving me mad.

If Apple are not doing anything about it surely they would listen if everyone on here with the same problem contacted all the Mac magazines! it might make the Apple engineers wake up and resolve this problem before the new MBA starts getting some bad publicity.

Food for thought for everyone out there with the same problem...

I upgraded to the most recent version of Adobe Acrobat Professional and now I can see the cursor in that porgram. Even with the most recent updates from Microsoft, I can't see it in Word. So, if the other software developers have figured out how to let you see the cursor, Microsoft should be able to figure it out too.

Hi all, same thing here. I had contact with Apple support in Belgium and the Netherlands, so they wanted me to reset the whole system, and so assuming that the problem is with evrybody but Apple. It's like, when you buy a new car, but it doesn't run on certain brands of petrol. How stupid is that! When they develop a Mac, they shouldn't change things like that or at least notify other software companies of this issue! Doesn't Apple test their computers anymore? How is this possible. At Apple support, they even haven't got any computers available, so they say. Duhhhh, … Apple, do something, anything!

What I can't figure out is that I'm running the same licensed Quark, CS5 and Microsoft stuff on an 11inch MacBook Air (2011) also with OS X Lion 10.7.5 and there's no problems. I loaded the software using the same external DVD drive for both Macs. Where's the logic in that? It has to be a problem the latest MacBook Air 13inch.

Bonkers!

Yesterday OS X 10.8.5 update doesn't solves the issue.

I called Apple support but no aparent solution.

I returned to Mac buying this MBA, after 3 years in PC. I had a really bad experience with my last Macbook back in 2006 that made me switch back to PC and I promissed myself not comming back. And look at me. I had always way more issues with Mac than with PCs.

Very disapointed with Apple because of this issue.

A possible interesting observation - when I switch between desktops using mission control, often the Word window is not visible so I have trouble choosing the correct desktop.

Also, once I find the correct desktop where Word is present, the Word Window always sits behind any other window I have open. Sometimes clicking on the Word document window does not bring it to the front!

Not sure if this is relevant, but I wonder if it's connected...