Mouse cursor in Word 14.3.5 turns light grey on MacBook Air

Hi everyone,

I got my new 2013 MacBook Air a week ago and I love it 🙂

But there's one issue that's pretty annoying: I'm working with huge documents in Word. When I'm trying to chose a word with the trackpad cursor, the cursor turns from black to a very light grey that's hardly visible. I found out, that it has nothing to do with the document itself or the template. It only occurs, when I move the cursor over a text that is formatted italic.

So why do I post this in the MacBook Air-forum? I had a white MacBook before and I never had that issue. Yesterday I tried it on my wife's MacBook Pro - no problem there. Removing the Office suite and reinstalling it didn't help.

Does anyone else have this problem or even a solution?

Thanks

Florian

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.4)

Posted on Jun 28, 2013 1:12 AM

Top-ranking reply

Nft11

Level 1

4 points

Posted on Jul 17, 2013 1:16 PM

This has happened to me on my Macbook air - the italics cursor essentially disappears as it turns light grey in microsoft word over italics characters.

My temporary workaround: When I am editing italics, I hit "select all" (cmd-a) for my entire document. This turns the whole document blue (or whatever your selected highlight color is). The cursor turns into a solid arrow over the highlighted italics text (rather than light grey) and can be seen and easily inserted.

I repeat this process each time I need to edit over italics since it just takes a quick second to cmd-a select-all highlight most reasonbly sized documents.

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106 replies

ma-m

Level 1

0 points

Oct 2, 2013 12:57 AM in response to pr2459

According to my computer support guys, this isn't a software problem. My Adobe CS5 and 6, Quark, MOS stuff works on my MacBook Air 11inch (2012) but not on the MBA 13inch (2013). Apparently, Apple changed the supplier of one of the components for this model and there's a glitch in its design. This problem doesn't happen on any of the Apple programmes. Surprisingly, they didn't seem to test it on the design industry standard software packages. Apple are a major player and know there is a problem, but are keeping quiet.I returned my MBA 13ins to the Apple Store because I believe that Apple have decided that it is either too expensive, too complicated or embarrassing to fix.I really can't see them announcing a recall of the product. I think they are waiting for the software manufacturers (Adobe, Microsoft et al) to resolve the problem in their independent software products (which is what seems to be happening).

I'm normally a great fan of Apple, but in this case they've disapointed me in not acknowleding their error. Apple will probably revert to the original supplier of the faulty component for future MBA 13ins. But we'll only know if they have done this when the owners of the 2014 won't be complaining on this forum. Realistically, what's the alternative – switch to PC? If your MBA 13 is under warranty - my advice is to do what I did and take it back.

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Mouse cursor in Word 14.3.5 turns light grey on MacBook Air