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I changed my appleID and primary email and now I can not access iCloud. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

I Changed my ISP and therefore changed my email address, which caused me to change my appleID. I had no problems making the changes to my appleID but now I am having problems with iCloud. My old ID is still showing as my iCloud ID and I can not see where or how to change this. I keep getting an annoying pop up box to enter the password for my OLD appleID as well as error messages that I can't back up to iCloud.

CAn someone please tell me how I can fix this so my iCloud works.


THank you!!!!!

iPad 2, iOS 6.1.3, Changing appleID and can't aciCloud

Posted on Jul 2, 2013 3:56 PM

Reply
190 replies

Jul 31, 2013 9:19 PM in response to gail from maine

I've signed on and off a few times before, I changed the Apple ID a while ago, not being signed in has always been an annoyance but it hasnt become an actual issue until now.

Just to make sure i signed in and out of iTunes and the App Store again, and my restrictions are disabled.


I's sorry to say none of it worked, sorry I seem to be stuck in a rare and difficult situation!, thats weird that it hasn't had you turn it off!


I am running IOS 7 beta 4


It's fine! stuff like this can be tough to work out, thanks for the help!!

Sep 19, 2013 6:55 AM in response to enewshan

I too am having the same problem. The Apple ID Account that my ipad is showing is no longer active (because over a year ago the wife and I deactivated and deleted that email account anywhere and everywhere we had used it, including on iTunes). When I try to delete the account, to continue, it is asking for a password (just like image above), but I have tried every pw combo that I would have possibly used. Each attempt returns the message "Your Apple ID or password is incorrect" therefore I have determined that it the Apple ID that is the problem (because of its deactivation). Will I ever be able to solve this?

Sep 19, 2013 8:49 AM in response to kfenchak

Exact same problem here! I thought it was from IOS 7 but seem to have started for others before. I iPhone is fine, I was able to delete old account without needing password but since I got 7 my iPad is stuck as well. It wants the password fr the account I've changed. I don't get why we can't edit ID!!! Sooo frustrated! I really hope this is a simple thing they can fix. And for the record, my iPad was hooked up to cloud just fine right before that last 6 update. I finally downloaded it yesterday getting ready for 7 so maybe that one was the culprit. Help apple!!

Sep 19, 2013 10:03 AM in response to kfenchak

I FOUND THE SOLUTION!


I had the same exact problem. I had my old apple ID connected to a school email which did not exist anymore. My ipad was prompting me to put the password in for that ID and I could not delete it from my ipad because the "Find My Ipad" was turned on, once again prompting for password. I called apple and they said this Apple no longer exists and is not in there system, which I knew already. After hours on the phone nobody could help me. Try this.


-Go to create a new Apple ID and use the same email address as the old apple ID which is locked in on your ipad

-Create a new password and all that, it will say it send a verification link to your email, in my case my email no longer exists so I could not do this

- I called Apple to explain this problem and I asked if they could verify it for me, which they did after I convinced them it was worth a try. The guy told me that the verification shouldnt matter and should still be able to login but he did it anyway. You can try skipping this step but if it doesn't work then go ahead.

-Go to ICloud and click on your account, the email should be grayed out but it should allow you to change that password, put in the new password which you just created.

-This allowed me to sign in to accept the new terms and conditions but it said "unable to conncet to server" so I just backed out and went to "Delete Account" and it worked!


The whole idea is to re-create your old apple ID into Apple's system and then use that new password. The guy at Apple said tons of people called about this problem and nobody could solve it. I thanked him for helping me and he thanked me for helping him. I hope this helps you!

Sep 19, 2013 10:21 AM in response to enewshan

It isn't associated with it... but still won't let me make it. I wish I could just remember the password! I am struggling with turning off Find my iPhone. When I updated my phone to iOS 7, it set up my phone with the old Apple ID.... Thus meaning I cannot turn off Find my iPhone or us iCloud. I also keep getting "Connect to iTunes for Push Notifcations" for Snap Chat.


Do you have any help with this?

Sep 19, 2013 10:33 AM in response to kfenchak

Okay, so i was having an issue with this, and I was on iOS 7 beta. Then it wouldnt let me just delete the account and asked for the password ( like my picture i posted from an earler post ) I did what you said and created a new Apple ID from the old email I used to use, and then for fun on my iPod I just went down to the bottom and hit "Delete Account" and it asked me if i wanted to keep all of my iCloud reminders and such, i said yes, then without asking for a password it deleted! I dont know if it deleted because it registered that the apple ID was now in use somewhere else, or if Apple patched it up. Either way thankyou so much!! I am FINALLY signed into my iCloud with the right ID. Thankyou so much for your much needed genius solution!!


-Trevor

Sep 20, 2013 2:00 AM in response to kfenchak

Solved, brilliant stuff. Was starting to annoy me. All the problems started because BT threatened to turn off my old email address. Changed email address for Apple ID no problem but then it refused to change the iCloud email address, or even let me delete account because I needed the password to turn off Find My iPad. Now managed to delete iCloud account and sign back in with my new Apple ID.

I changed my appleID and primary email and now I can not access iCloud. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?

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