Trouble receiving FaceTime calls on my Mac Mini using OSX Mountain Lion

Question

Level 1

0 points

Trouble receiving FaceTime calls on my Mac Mini using OSX Mountain Lion

I have a Mac Mini using OSX Mountain Lion, an iPad 2, and an iPhone 4. I tried to receive a FaceTime call on my Mac but it was telling the caller that it was busy. I was however able to call her iPhone from FaceTime on my Mac and we connected that way. After our video conversation I tried testing this by calling my Mac from my iPhone. I also received the message that it was busy. I should also add that when I first received the call I had my iPad FaceTime turned on. The iPad was ringing but not the Mac. So I turned off FaceTime on my iPad and had her call me back again using my email address. As noted it said it was busy. Please help!

Mac mini, OS X Mountain Lion (10.8.4)

Posted on Jul 10, 2013 5:57 PM

Reply

Answer 1

Best reply

Texas Mac Man

Level 8

46,839 points

Jul 10, 2013 6:03 PM in response to DCHawes1260

Do you have different FT addresses on your Mini, iPhone and iPad?

Using FaceTime http://support.apple.com/kb/ht4319

Troubleshooting FaceTime http://support.apple.com/kb/TS3367

The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

http://tinyurl.com/a7odey8

Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268

iOS: FaceTime is 'Unable to verify email because it is in use'

http://support.apple.com/kb/TS3510

Using FaceTime and iMessage behind a firewall

http://support.apple.com/kb/HT4245

iOS: About Messages

http://support.apple.com/kb/HT3529

Set up iMessage

http://www.apple.com/ca/ios/messages/

iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage

http://support.apple.com/kb/HT5538

How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/

Troubleshooting Messages

http://support.apple.com/kb/TS2755

Troubleshooting iMessage Issues: Some Useful Tips You Should Try

http://www.igeeksblog.com/troubleshooting-imessage-issues/

Setting Up Multiple iOS Devices for iMessage and Facetime

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

FaceTime and iMessage not accepting Apple ID password

http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/

FaceTime, Game Center, Messages: Troubleshooting sign in issues

http://support.apple.com/kb/TS3970

Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90

How to Block Someone on FaceTime

http://www.ehow.com/how_10033185_block-someone-facetime.html

My Facetime Doesn't Ring

https://discussions.apple.com/thread/4155326

To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8

How to Send SMS from iPad

http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html

You can check the status of the FaceTime/iMessage servers at this link.

http://www.apple.com/support/systemstatus/

 Cheers, Tom 😉

Reply

Answer 2

DCHawes1260 Author

Level 1

0 points

Jul 10, 2013 6:38 PM in response to Texas Mac Man

Hi Tom, I just checked my three devices and they are all set to the same. Some time ago I had changed my main email account to an icloud account (same name but an .icloud.com extension) and tried to change my Apple ID to this new email address. I had the icloud email address as my Apple ID on the IOS devices but the Mac had a .comcast.net extension. The Apple ID on each device is now set to the .comcast.net extension which is my original Apple ID account. But I am still having the same problem. I turned on my FaceTime on my iPad and tried calling my email address from my iPhone. It says it is busy. But I can call from my iPad or Mac to my iPhone and it connects. I am confused.

Reply

Answer 3

DCHawes1260 Author

Level 1

0 points

Jul 10, 2013 7:57 PM in response to Texas Mac Man

Hi Tom, I got it to work. At one point after playing around with this I was not able to call my iPhone from my iPad or my Mac using Facetime. It said I was not available for Facetime. In the settings on my iPhone I selected "remove this email" which was my .icloud email address. The notice said that it would remove this email address from all my devices. I selected it then after a moment it showed the email address again in the settings. But this time everything was working. I can now call my Mac or iPad from my iPhone and it doesn't say I am busy anymore.

Thanks for your help,

David

Reply