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Level 1

9 points

iSight not working with Webex, GoToMeeting or Lync...BUT works with Skype, Facetime, Photobooth (June 2013 MBA)

Brand new MacBook Air (June 2013, 8MB RAM, 500GB SSD)

iSight not working with Cisco Webex, Citrix GoToMeeting or Microsoft Lync (error = webcam not detected); BUT iSight works with Skype, Facetime and Photobooth.

3 hours of phone support with Webex - no luck.

Tried SMC and PRAM reset - no luck.

Tried erasing disk and reinstalling OSX 10.8.4 and apps manually with latest versions - no luck.

Apple phone support says it's not Apple's problem because Apple apps work.

Exchanged at Apple Store for another new MacBook Air, again installed apps manually with latest version (not from time machine) - STILL NO LUCK!!!

Is there an update Apple or Cisco, Citrix and Microsoft need to put out for the new MBAs or do I just have 2 lemons???

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.4), 8GB RAM, 500GB SSD

Posted on Jul 10, 2013 9:05 PM

Best reply

EZ Jim

Level 7

22,590 points

Posted on Jul 11, 2013 7:43 AM

Perhaps not lemons, but this link may explain why you are having trouble:

MacBook Air (Mid 2013): FaceTime HD Camera may not work with some applications

If the apps you must use will not be modified for compatibility with the new Apples, the easiest workaround I can suggest is to use a different device that is compatible with the services you want to or must use. The services giving trouble should be able to tell you which hardware will work with their products.

Message was edited by: EZ Ji m

Mac OSX 10.8.4

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42 replies

snsuper

Level 1

0 points

Dec 6, 2013 11:37 AM in response to sgrinna

I've updated my mac to latest mac os. And with some update it was fixed... No special actions. You can try reinstall webex by remove the webex folder from Library in your homedir.

guttorp

Level 1

8 points

Jan 7, 2014 10:56 AM in response to snsuper

I am only able to access webex through an invitation, and the software gets downloaded from the organization organizing the web conference. Their Mac software is from October, and does not support video on the new mbair. Snooping around on the cisco website I can't find any download that appears to be the client I have.

1wave Author

Level 1

9 points

Jan 14, 2014 5:21 PM in response to 1wave

Here's an exciting update to my original post about the Facetime camera not working with these applications (yes, a grueling 6 months later!)

- WebEx v29.2 - YES! Facetime camera works

- GoToMeeting v6.0 (if I initiate the meeting, or the person initiating the meeting is using v5.9+) - YES!, Facetime camera works

- Skype v6.11 - YES!, Facetime camera works (first it did, then it didn't, now it does again)

- Lync v14.0.7 (131205) - YES! Facetime camera finally works! (you have to completely uninstall the previous version of Lync, restart, and then install this version)

So, happy to say…CASE CLOSED!!!! Finally!!!!

Jan 14, 2014 5:24 PM in response to 1wave

I wish this was really true with Skype. Any news on how to actually make it work?

Jan 14, 2014 5:27 PM in response to 1wave

What changed? Apple software or the applications? I am / was in the same boat as you. Thanks for the updates!

1wave Author

Level 1

9 points

Jan 14, 2014 5:39 PM in response to Eric J Norman

Btw, I'm running OSX 10.9.1. The only thing I can suggest is to uninstall the app, reboot, install, then reboot again. I had to do that with Skype anyway when I just upgraded now to v6.12 (431). That's the best I can tell you, just stoked to have them all working on my machine at least. I hope you can get it figured out, I know how frustrating it is!

Thanks everyone for weighing in btw, I'm sure our discussion helped create some leverage to get this addressed by the app developers!

Jan 15, 2014 8:59 AM in response to 1wave

I have it "figured out" as you say. It won't work. This is all BS. On our new MB Pro Retinas and on our MacBook Airs 2013, Skype does not see the camera, fresh install 10.9.1 with a fresh install of Skype Version 6.12 (431).

It's simple, Skype chooses not to support 64bit video and Apple took out support for 32 bit video. We need Skype for video chat with our PCs, so the cure has been to cancel future Macs and order PCs. It would be nice if we could tell everyone to buy Macs so we can all use Facetime (that's what the Apple Rep suggests), but that isn't going to happen.

Thanks to the Web Ex and go to Go to Meeting for adding support for 64bit video.

Now to sell these Macs...

Jan 14, 2014 10:24 PM in response to bradleydad

It won't work on Newer Macs. Period. It's simple, Skype chooses not to support 64bit video and Apple took out support for 32 bit video. (Does Apple really think everyone will switch to Macs so everyone can use Facetime?)

MBAuser1

Level 1

0 points

Jan 14, 2014 11:04 PM in response to bradleydad

[quote] Anyone saying the issue is resolved is a moron [/quote]

Perhpas moron is the one who can't figure it out and make it work. For me Skype (6.12, build 431) video works perfectly on a new MB air ( purchased in November 2013) with OS X 10.9.1.

Jan 15, 2014 6:02 AM in response to bradleydad

It works on Skype for me too, so I don't think the name calling is necessary.

1wave Author

Level 1

9 points

Jan 15, 2014 8:50 AM in response to bradleydad

@bradleydad That's not true, the person I did final testing with yesterday has a late 2013 MBP Retina, all applications worked for him with the Facetime camera.

I found a few links on Skype's forum that you might want to look into:

http://community.skype.com/t5/Mac/OS-X-10-8-5-broke-Video-on-MacBook-Air/m-p/189 7805/highlight/true#M58254

http://community.skype.com/t5/Mac/OS-X-10-8-5-broke-Video-on-MacBook-Air/m-p/189 7747/highlight/true#M58252

(but if it works, you have to take back your "moron" comment ;)

hutchej

Level 1

0 points

Jan 22, 2014 8:29 PM in response to Eric J Norman

Skype is working fine on my rMBP purchased in Dec 2013.

I've been engaged with my Cisco reps and they indicate it may be fixed in a revised version of Cisco WebEx Meeting Centre T28. I'm waiting for an update from our vendor on resolution and will post when I have a successful test.

iSight not working with Webex, GoToMeeting or Lync...BUT works with Skype, Facetime, Photobooth (June 2013 MBA)