iPhone 4 facetime not working

The POWER of COMMUNITY!

Thanks to Gail and Reyrey leading us through our trials and tribulations.

Gathering force from response to response. Growing to almost 9000 views to this thread

Expanding from the first few tentative messages, strengthening our resolve as we grew in confidence that we would eventually command the attention of the mightly Apple Software Engineers who would cure us of our Facetime disease.

ASE's! We are ready for you.

Come and cure us.

Steve

http://www.apple.com/support/systemstatus/

Facetime was having issues earlier today. Try it again.

maty12,

If you restored your iPad back to the original factory settings, FaceTime should be working again...unless the server is down again. The fix that I understand to work so far was to have to restore your device to the original factory settings and then it works again. I am not willing to do that, as others are also not, because of important information on my/our devices.

Mines been having issues for weeks!!!!

Come on Apple. Save us from the ridicule we are getting from Samsung users!!!

Backup your data first, then you can safely restore as new to eliminate the possibility of a hardware issue.

You should be backing up your 'important information' anyways. If not, then what will you do if your devcie fails one day?

I must have been attempting FaceTime when the server was having problems. Last night I was able to hold a conversation via FaceTime on my restored iPad. I did not add my iCloud account during setup as that seems to be causing problems for some. I will re-add info as time allows. Thank you for the fix!

I'm having this issue as well, so I thought I'd add to the thread in the hopes of helping to discover the common denominator(s).

I have an iphone 4 (an early one that I got in the first month it came out) carrier is AT&T and i always have less then 5 gigs free but it was never an issue before. started having issues several weeks ago while still running 6.1.2. Just updated to 6.1.3 and no change. I looked at the "apple systems status page" and facetime was not having issues. I have tried on two different wifi networks (both home networks and secured with a passkey) and got the same thing on both. I make (or accept) an FT call, and then it says "connecting" and then it says connection lost. I have not tried the factory reset because enough other people said that it did not fix the problem and it seems like a real pain in the neck. I tried turning off bluetooth, removing all icloud syncing and/or backup except findmyiphone, i tried removing my passcode lock, checking restrictions (they were off), checking date/time (it was set to auto already), deselecting the additional emails to be contacted through in facetime settings, turning facetime off and back on, doing a hard reset on the phone, killing all apps running in the background, and I can't remember what else before I tried calling 1-800-apple. actually got through to someone fairly quickly who told me that I should go to the facetime settings and log out of my apple account there and do a hard reset and log back in. tried that and no change. he said if that didn't work that I should back up my phone via the normal method on itunes and do a factory reset and then sync it. and if that didn't work that I should manually back up each segment of my phone on icloud or elswhere (for instance pics on harddrive) then do another factory reset, and then manually put everything back on my phone without using itunes. I tried logging out of facetime and back in and no change. have not tried the factory restores yet cuz I'm not at home. I am at my dad's house and used his ipad to facetime my sisters iphone so i know it's not the wifi. I tried turning off wifi but apparently I need a 4S to do facetime without wifi. apps that I think I may have added since the last time that my facetime worked - belly, google maps, gardenguide, gardenID, dr. vs virus, glow hockey, itunesU, Podcasts, filesanywhere, couchsurfing, pinterest, printnshare, 2do, and so on. deleted several of them and no change. when I get home, I guess I will have to try the factory reset and see if it works with nothing on it and for how long and start adding things back. this is ridiculous. I get the feeling that maybe i'd be better off just giving up and waiting for my sister to upgrade to the 5 and then give me her 4S. anyway, if anyone figures this out and can alert me to a solution that works I hope they post a link to their amazon wish list and i will send them a present cuz I sooooooooo don't want to spend anymore time on it.

Still no respite, called up the Apple Phone support...unfortunately they go through a script and its annoying to everytime explain them the issue.

Anyways, just to reiterate , Apple doesnt read these forums ...only thing they take into account is through Phone support. Currently, this issue is NOT a 'known issue' as per Apple, so everything is fine from their end.

Only way for Apple to take note of the severity and scale of this issue, is for people to call Apple Support and raise a ticket, and let them know there are thousands of people facing this issue around the world. No way it is a network, or setting issue. Unless its a virus, no way thousands can get the same issue at the same time.

I called apple support here in Singapore at [800-186-1087 or (65) 6835-1812 ] ...and was asked to do a RESTORE before the ENGINEERS could be notified. I declined to RESTORE to factory settings, and they have noted it. Lets see what happens how....after Engineers read the case history next week....

If you want an ideal solution ...do call APPLE PHONE SUPPORT in your country and log the case.

Thanks

still same problem after updating the iphone with the last ios firmware.

I restored my phone with my backup after I installed the new beta and facetime is not working....

what's is the way to restore the photos without using the old backup ?

<Edited by Host>

Unfortunately I restored as new and before syncing anything, FaceTime still doesn't work.

I'm wondering if that really depends on some settings in our iPhones.

I'm thinking that if we do a restore from our previous backups, we are simply 'restoring' the problem right back into the iphone..

You may be able to restore just your photos back without a full (old) backup by using a third party photographic app that you can download from the appstore onto your iphone and then drag and drop your photos while you're in itunes without doing a full sync/backup.

I agree, that's why I erased everything from iTunes, I mean I reset the iPhone as new and I didn't restore from a backup.

But the problem is still there, before copying anything on the iPhone.

Your problem is not realted to the issues being reported by "regular iPhone 4 users". By loading a beta IOS on your device, you are subject to all sorts of issues. Are you a developer? If so, then your post should be in the Developer Forums - not on a public forum. Your NDA prohibits you from disucssing it publically.

If you are not a registered developer, then you are running a pirated copy of the IOS, then you have voided your warranty and you may have bricked your phone. You can get no further help from this forum.

Sorry,

GB

Gail, I am on iOS 6.1.3. You probably wanted to answer to another forum member.

Non-Jailbroken iPhones don't get viruses, but thanks for your 'opinion'.

Gail, Alessandro: It was 'antoine V.' that is the iOS 7 user.