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Level 1

0 points

Suddenly FaceTime is unable to connect. FaceTime starts and displays the "Connecting..." message. Within a few seconds the "Connection lost" message appears.

Nothing has changed in my WiFi environment. The problem occurs in other WiFi networks. All other network applications work normally (Messaging, eMail, Phone). I have turned FaceTime off/on several times. I have reset my network settings all to no avail. The Apple Store consultant suggested that I erase all content and settings and restore the phone from backup. I hope that I don't have to do this.

iPhone 4, iOS 6.1.3

Posted on Jul 12, 2013 9:24 AM

49 replies

Sep 28, 2013 8:04 AM in response to rajfromlondon

I am having the same problem with an iPhone 4 ATT that has been updated to IOS 7.

Someone in a different thread reported that FaceTime worked with a Verizon iPhone 4 so maybe it is an ATT iPhone 4 issue.

As have many others I have reported the problem to:

Apple.com/feedback

If enough of us give Apple feedback on this problem maybe they will do something about it.

Sep 28, 2013 6:04 PM in response to iphonemaniac2009

Someone in a different discussion solved the problem for me.

The solution was to setup the iPhone 4 as new and not do a restore and then FaceTime worked.

https://discussions.apple.com/thread/5330644?answerId=23208422022#23208422022&ac_cid=op123456#23208422

gavthom

Level 1

20 points

Sep 29, 2013 9:40 AM in response to iphonemaniac2009

For anyone reaching this thread, if you've tried everything then only solution is to set up as new iPhone. Follow the above link.

Also, top tip: Before you do a reset and set up as new, screenshot your iPhone / ipad screens so you remember what apps you had. Screenshot = press Home + On/off button at the same time.

Oct 1, 2013 1:56 PM in response to DJNMenoFalls

My iphone 5 is working perfectly. I had to reset my network connections though.

My wife's iphone 4 is another matter. I've done everything short of reinitializing it. It will not facetime. It would do it perfectly until the iOS7 update.

Not tried on ipad 3 yet.

Suddenly FaceTime is unable to connect. FaceTime starts and displays the "Connecting..." message. Within a few seconds the "Connection lost" message appears.