ipad stuck on apple logo screen

When I turn on my ipad, it comes up to the apple logo screen and stays that way ... forever. Also, it won't connect to itunes or my computer. HELP!

iPad, Windows 7

Posted on Jul 15, 2013 9:30 PM

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Posted on Dec 23, 2013 12:10 PM

I had the very same issue, couldn't go past the apple logo black screen. Tried this 3 steps and it worked for me.


  1. Turn off or restart your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
  2. Plug the device's USB cable into your computer only.
  3. Hold down the device's Home button as you connect the USB cable to it.
  4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.


Remember make sure the usb cable is plugged to the computer with itunes running then and only then press the device's home button and plugg the other side of the usb cable to the device without releasing home button then you'll see the connect to itunes screen on your device and you will be ready to restore your device.

45 replies

Oct 20, 2017 10:53 AM in response to piroz

Hello there,

I am very sorry to reply to an old thread but this issue is still following us like a ghost.

Your advice was helpful once. However, now my iPad3 is stuck on "the Connect to iTunes screen" and iTunes does not react to the connection via cable.

So what do I do now? I have bee using this device since 2012 and never purchased the support. (very simply there has not been any need for)

I would be very thankful if someone could provide me with further instructions.

Smith

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ipad stuck on apple logo screen

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