Previous 1 2 Next 22 Replies Latest reply: Apr 22, 2015 8:55 PM by Meeks Paul
anmlvr Level 1 Level 1 (0 points)

When I turn on my ipad, it comes up to the apple logo screen and stays that way ... forever.  Also, it won't connect to itunes or my computer. HELP!


iPad, Windows 7
  • Diavonex Level 9 Level 9 (66,475 points)

    Force your iPad into Recovery Mode.

     

     

    http://support.apple.com/kb/ht1808

  • anmlvr Level 1 Level 1 (0 points)

    I can't, it won't turn on past the apple logo and it won't connect to my computer, so I can't manipulate it from there either.

  • SarthakH Level 1 Level 1 (20 points)

    Probably call Apple first and if they can't help take it to a Apple Store

  • piroz Level 1 Level 1 (0 points)

    I had the very same issue, couldn't go past the apple logo black screen. Tried this 3 steps and it worked for me.

     

    1. Turn off or restart your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
    2. Plug the device's USB cable into your computer only.
    3. Hold down the device's Home button as you connect the USB cable to it.
    4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.

     

    Remember make sure the usb cable is plugged to the computer with itunes running then and only then press the device's home button and plugg the other side of the usb cable to the device without releasing home button then you'll see the connect to itunes screen on your device and you will be ready to restore your device.

  • mayache07 Level 1 Level 1 (0 points)

    thanks it worked perfectly with me.

  • jp.heerwal Level 1 Level 1 (0 points)

    piroz

     

    i am doing as per your instructions. I want to know does it take 15 hours to complete ? when i am doing it is showing 15 hours remaining.

     

    Plz reply fast

  • jp.heerwal Level 1 Level 1 (0 points)

    piroz

     

    i am doing as per your instructions. I want to know does it take 15 hours to complete ? when i am doing it is showing 15 hours remaining.

     

    Plz reply fast

  • Reza133133 Level 1 Level 1 (0 points)

    Hi, i'm having the same problem and I'm downloading ipad software update as instructed above. I need your help: do you remember during the download ipad's screen was still apple logo? Mine first was connect to itunes then changed to apple logo, is it normal?

  • Ralph9430 Level 6 Level 6 (15,705 points)

    Reba,

    You responded to a very old thread. You might get more and better responses if you asked your question by starting a new question. Explain what you are trying to do, what happens and describe any error messages you receive.

  • edenhenryyh Level 1 Level 1 (0 points)

    Follow me to solve iPad stuck on apple logo:

    Connect the iPad by USB to the computer

    Launch iTunes

    Put the iPad into DFU mode by holding the Power button for 3 seconds, while continuing to hold the Power button also hold the Home button for 10 seconds, now release the Power button but continue to hold the Home button for another 15 seconds

    iTunes will alert you saying an iPad has been detected in recovery mode, click “OK”

    Now select the iPad in iTunes and click on the “Restore” button

  • oleksiiUA Level 1 Level 1 (0 points)

    Hi , what ti do if dont have a back up on icloud, but itunes want me to restore my ipad forst and then using it. How to make a back up if I cannot turn my device on&

  • mirpatr Level 1 Level 1 (0 points)

    RECOVERY MODE

     

    1. Turn off iPad

     

    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

     

    3. Plug USB cable into computer's USB port

     

    4. Hold Home button down and plug the other end of cable into docking port.

     

    DO NOT RELEASE BUTTON until you see picture of iTunes and plug.

     

    5. Release Home button.

     

    ON COMPUTER

     

    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

     

    7. Select "Restore iPad"...

     

    Note:

     

    1. Data will be lost if you do not have backup

     

    2. You must follow step 1 to step 4 VERY CLOSELY.

     

    3. Repeat the process if necessary so that you can fix iPad stuck on Apple logo issue.

  • oleksiiUA Level 1 Level 1 (0 points)

    Hello , how to get access to my backup?

    On Oct 15, 2014 11:53 PM, "Apple Support Communities Updates" <

  • Andrew Hager Level 1 Level 1 (0 points)

    Thanks a ton - these steps worked great for me.  My IPad went into the funk when I pressed "reset network settings".  No clue why.  But the Apply logo came up on an all black screen and stayed there - nothing worked.  I was able to turn the unit off by holding the home and power buttons - then followed your steps.  Thanks again!

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