Recently bought logic pro 9... blah blah... very upset. From the UK

Yeah I bought it 2 weeks ago. I'm aware they're issuing refunds within 30 days, its just getting my claim to the right place I guess.

I'll try that number now thanks.

The fact I was able to pay £140 for a piece of software that 2 weeks later has been replaced.

Its all very exciting that apple keeps things under wraps as long as possible but I had no idea of Logic X.

Everyone on the phone tells me there is no way of processing my request over the phone and I have to contact the iTunes store support team. They are only contactable through email and can take 24 hours to reply.

I have now submitted two complaints with them, one of which was replied to, basically linking me to the terms and conditions of the sale and instructing me how to buy the new version. (Essentially ignoring my request)

If anyone from the UK has been successful in obtaining this fabled refund please get in touch.

Its surely not looking good for apple if some people are able to receive this refund yet others (all within the 30 days) are being refused.

Has anyone from the UK received a refund or is just for the preferred US customers?

Since in the UK there is no way to phone and make the complaint (only technical support is offered) how on earth am I meant to sort this.

The email system is woefully slow and the responses have so far not really delt with my problem. The last reply I received suggested I contact my bank to try and claim the money back?!

Ok, so for £140 logic is a Bargain, no one is disputing that. However the fact i paid that money and within 2 weeks it's completely changed is just unfair. There was NO mention of Pro X when I went on the app store.

Sorry the "preferred customer" comment was a bit childish. Just seems in the US you can actually speak to someone who can help.

Surely if just one person has been issued this refund then everyone else in the same situation is also eligible for a refund, mistake or not?

To be honest the whole refund process seems daft. Surely its easier for apple to provide an upgrade for anyone who has purchased Logic 9 in the 30 day period. Without any money being transferred?

I'm kinda happy to jump through hoops if apple ask me to because so far they have been excellent. My macs have never really slowed down, all my programs have continued to function with little fuss and on the most part the software is quite affordable.

But this situation is being delt with very unprofessionally. Some people refunded, some people not.

If no one gets an upgrade/ refund then fine.

If everyone gets an upgrade/ refund then fine.

But at the moment it's just chaos!

I've now had three emails (replys) from apple iTunes store customer support. Each time telling me that all sales are final and that the best I can do is to leave some feedback on the iTunes store.

I've now requested to speak to management or to another adviser who has already delt with one of these claims. I have explained repeatedly that people have been refunded and it cannot be one rule for one person another for someone else.

I'm not gonna let this go now.