Yes, I joined this forum after the outage. I have not needed the forum before and was looking for any information on what the **** happened and this was where I found it. Because I wasn't hearing it from Apple.
I am losing a lot of sales and opportunity from this outage. I have a geographically dispersed sales force and we rely on the ability to quickly add new devices to provisioning profiles for ad-hoc meetings. I have had to cancel and reschedule several meetings now due to this outage.
I have a hard time understanding this. It's as if there was one server in a closet somewhere with and a hard drive died without a backup. I'd expect this lack of preparation and response from a small and inexperienced company. Of course, companies get hacked all the time and catastrophes do occur. That's why there is a large amount of information, resources, and talent at most Fortune500 companies dedicated to emergency response and failsafes for this sort of occurence.
It's been a week. I've received two emails that are completely generic and available to the public. Nothing addressing my specific company, what has happened, or what will happen.
It's kind of hard to believe. And every day - it's quantifiably hurting my business.