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All replies
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Helpful answers
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Jul 23, 2013 6:35 AM in response to HolleeNicoleeby jessyemc,you may have to uninstall and reinstall itunes and all of its componants and that should resolve your issue!
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Jul 23, 2013 7:06 AM in response to jessyemcby HolleeNicolee,★HelpfulI have tried that and it still wont work..
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Jul 23, 2013 7:11 AM in response to HolleeNicoleeby HolleeNicolee,IS THERE A WAY I CAN UNINSTALL MY PHONE FROM MY COMPUTER THAN REINSTALL MY PHONE?
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Jul 23, 2013 7:56 AM in response to HolleeNicoleeby Faroths,★HelpfulCouple of quick questions on what does happen with your computer when you plug the phone in.
First - Does the computer show an auto play window when you plug the deivce in? Basically asking to import pictures.
Second - Does the device charge on the computer?
Third - Laptop or desktop?
Fourth - Is the phone plugged into the closest USB port to the power supply on the computer? These seem to be standard USB 2.0 ports (unless you have a really old or a really new computer).
Fifth - Did you uninstall all 6 pieces of iTunes or just the iTunes progam it's self?
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Jul 23, 2013 8:03 AM in response to HolleeNicoleeby jbond110,Follow this article http://support.apple.com/kb/TS1538
When you uninstall and reinstalling itunes follow this article to make sure that you went through the process correctly- http://support.apple.com/kb/HT1923?viewlocale=en_US
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Jul 23, 2013 8:56 AM in response to Farothsby HolleeNicolee,1) nothing happens when I plug it in except make a sound like it is conected
2) my phone doesnt charge..
3) laptop
4) not sure what you mean by that
5) I dont wanna loose anything on my itunes..
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Jul 23, 2013 8:58 AM in response to HolleeNicoleeby HolleeNicolee,but I can plug a different iphone that hasnt been synced with my laptop and it works but as soon as I plug my iphone in it doesnt connect???
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Jul 23, 2013 8:59 AM in response to HolleeNicoleeby jbond110,Uninstalling and reinstalling wont delete anything on your library, I would try that if you have tried everything else in that article.
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Jul 23, 2013 9:29 AM in response to HolleeNicoleeby Faroths,Because the iphone isn't even charging it is sounding like a problem with the usb cord or the device it's self.
Did you use the same USB cord to plug the other iphone into the computer?
Does your iphone charge with that same cord in the wall oulet?
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Sep 23, 2013 11:47 AM in response to HolleeNicoleeby Epsellis,I'd like to add as i have had this problem too.
Mine was NOT a hardware problem. I was able to charge my phone again by uninstalling the driver for the iPhone.
so clearly a driver problem. I am now still unable to connect to itunes.Yes i've reinstalled itunes 17 times and redownloaded it 6 times. It doesn't help
I found my phone charged when runing in Bios, so i concluded deleting the driver will at least let me charge my phone.
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Sep 24, 2013 8:36 PM in response to HolleeNicoleeby ahahmed,★Helpfuli had the same issue after 2 hours of failures i was able to fix the issue.
basically what has happed is some how your iphone driver has stopped working.
go to your device manager. more than likely under other devices you would see your iphone under recovery mode. roght click--->properties. click on driver tab and update driver.
this would get your itunes to see your iphone. recover your iphone and then update or not.
let me know if this helps.
good luck