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Support Code:300 The printer does not respond

In the last 2 weeks I'm suddenly getting a frequent error message on my MacBook Pro when I try to print to my Canon MX860 printer which I connect to over my WiFi network. This combination has worked flawlessly for several years, but now it suddenly keeps coming up with this "Support Code: 300" error.


I have deleted the printer several times and reinstalled. It will work for 12 hours or less and then I start getting the Support Code: 300 error again.


My notebook PC, sitting right beside my MacBook Pro, continues to print to this same printer with no issue.


Any suggestions?

MacBook Pro, Mac OS X (10.7.5)

Posted on Jul 29, 2013 6:05 AM

Reply
91 replies

Dec 16, 2013 12:56 PM in response to Bartlett3000

This has driven me nearly insane! I tried all of the above suggestions, with similar temporary success. Then, it hit me that, since the last time I printed, we had a brief power outage. I unplugged & restarted the router, and it was like God shined down on me. Suddenly everything prints fine. May not next time, but this may have been the magic key.

Jan 13, 2014 8:44 PM in response to Bartlett3000

I, too, did an update and got this same Support Code 300 error and tried what Tbannor suggested, but could not manually add printer and my computer did not search for it. I had to insert the original disc and add the computer back into the system and now it works..hopefully, forever....hope this helps dhunter910 bc it's very frustrating..had to print homework out for my daughter and took me about 6 hours to get this done!

Jan 28, 2014 5:00 PM in response to Bartlett3000

I spent most of Sunday trying to get rid of the Support Code 300 on my MX870. When I deleted the printer and went to reinstall it, there was no recognition that I owned such a machine. I had to go through the Wireless Lan Setup again. What finally got rid of my code was changing out a cartridge that was empty, I had also not recieved any indication that I needed to do that; thanks to a previous reply I knew that was one solution.

Feb 14, 2014 9:07 PM in response to JulWR

Hello! I am dealing with the same issue. Cutting things off and back on, jiggling the cartridges, etc... had been working until today. I deleted the printer from my Mac, but it won't "find" it now. I don't have a clue what to type in to help it add it now, and I'm rather panicked. Can someone please help me? 😟 I'm not very good at this type of thing.

Feb 15, 2014 6:42 AM in response to jijibar

jijibar,


Don't panic...lol. It is easy to correct. First, click on system preferences, then printer and scanners. When the printer boxes opens, check to see if your printer is listed. If not, then turn off your printer, wait a couple minutes and then turn it back on. Now click the + button on the bottom left of the box. This will add the printer to your computer. Give the printer a couple minutes to connect to your mac. My printer will generally show 2 type of drivers - one will say bonjour after the printer name and then second just the name. Choose the non-bonjour printer and then hit the add button. Re-send what you are trying to print and this should correct it...until it happens again. Mine does this occasionally - not sure why.


Hope this works for you!!

Support Code:300 The printer does not respond

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