Support Code:300 The printer does not respond

In the last 2 weeks I'm suddenly getting a frequent error message on my MacBook Pro when I try to print to my Canon MX860 printer which I connect to over my WiFi network. This combination has worked flawlessly for several years, but now it suddenly keeps coming up with this "Support Code: 300" error.

I have deleted the printer several times and reinstalled. It will work for 12 hours or less and then I start getting the Support Code: 300 error again.

My notebook PC, sitting right beside my MacBook Pro, continues to print to this same printer with no issue.

Any suggestions?

MacBook Pro, Mac OS X (10.7.5)

Posted on Jul 29, 2013 6:05 AM

Top-ranking reply

bobbd

Level 1

26 points

Posted on Nov 19, 2017 12:00 PM

You're welcome for the community.

Strange how things happen. I hadn't had the problem in a long time either and then it hit a few days ago. First time under High Sierra. I'm using a Canon MX922. I tried various suggestions, mine and others'. I tried deleting an re-activating, resetting the printer system, reloading the Canon drivers, and reloading the latest Apple Canon drivers. I believe that part of the problem is that the old printer stays around even if you delete it from the Printers & Scanners list. I'd get the printer attached but I couldn't get it to use the Canon drivers. Canon's drivers have a lot more print options than Apple's.

What finally worked was to clear everything out, go into Preview, load a document, and click Print. Then under the Printer drop down is an Add Printer option. I selected that and I could see the different types of printer available. There are entries for both Bonjour Multifunction and Canon IJ Network. I chose the Canon IJ Network option and got the printer drivers I wanted. It's quite possible that this was suggested previously somewhere in this thread. Now I have to remember this for next time.

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91 replies

May 17, 2017 6:45 PM in response to wowmel

Worked for me! Thank you a lot!

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Support Code:300 The printer does not respond